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수라 하지아 소피아 호텔 여행 후기

5 out of 5
수라 하지아 소피아 호텔
Divanyolu Cd. Alemdar Mah., Ticarethane Sk. No 10 Sultanahmet, Istanbul, Istanbul

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 579개 이용 후기 중 283개" "
평점 8 - 좋아요. 579개 이용 후기 중 143개" "
평점 6 - 괜찮아요. 579개 이용 후기 중 64개" "
평점 4 - 별로예요. 579개 이용 후기 중 37개" "
평점 2 - 너무 별로예요. 579개 이용 후기 중 52개" "

8.2/10

청결 상태

8.4/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

4/10 - 별로예요

Radia Begum

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There was several works being carried out around the building which we were not advised about which meant some areas of the hotel were off limit and at certain times very loud and unpleasant. We were unable to access the pool on our last day as back door was being replaced and no access. Building equipment was being stored in the courtyard which made it feel like a building site, instead of somewhere relaxing to sit. There was also work being carried out in the kitchen area and not really closed off properly. The waiters did not tend to us at breakfast and we had to ask for cutlery every day. Additional extras which were available to order for breakfast eg omelettes and pancakes were never explained to us, however we did see others with the items. The bathroom was old and could do with a renovation as you could see mold. I would definitely say this was not a 5 star hotel by any means. Maybe a 4 at a stretch.
2024년 5월에 3박 숙박함

10/10 - 훌륭해요

SARA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The pool was beautiful and my Hamam experience and massage were wonderful. The room was super and the location was a must to be close to the Blu Mosque and Hagia Sofya!
2024년 5월에 4박 숙박함
답변 제공: Sura Hotels Management 님, 2024년 5월 24일
Dear SaraThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. Thank you very much for your review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Thanks a lot for describing your experience with the Hamam very beautifully. Thanks for the encouragement.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

8/10 - 좋아요

Aftab

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
Centrally located with a few 100 meters from Aya Sofia, Blue Mosque and Topakpi Palace. Grand Bazar is 10 mins walking distance; no need to take the tram (which is pretty cheap). There are several eating places but prices are higher than if you move more towards the bridge that saperates the two parts of Istanbul. Small corridors and tiny lifts. We didn’t book breakfast as there are plenty of cheap places outside. I was on a boys trip with my son and despite the room being small compared to the rooms i have stayed in, we didn’t feel cramped. We found the staff to be nice and friendly. The AC was not working even when we closed the window as instructed so we slept with window open. We are muslim so we don’t mind being waken up with the sound of Azan (call to prayer)
2024년 5월에 3박 숙박함
답변 제공: Sura Hotels Management 님, 2024년 5월 22일
Dear AftabThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. Thank you very much for your review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.Thank you for praising our friendly staff. We hope to host you again beside the beautiful Site, I mean Aya Sophia.It is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. Sincerely YoursSura Hotels Management

6/10 - 괜찮아요

Aamar

단체 여행
좋아요: 청결 상태, 직원 및 서비스
The location and the service of the staff at the hotel was great. However the facilities of the hotel don’t match the price paid and the breakfast menu is very poor and basic, expected much better on the breakfast. Also renovation works were being carried out at the hotel which we were not made aware of prior to our arrival. Overall I would say it is a good hotel but not for the price you pay
2024년 5월에 4박 숙박함
답변 제공: Sura Hotels Management 님, 2024년 5월 22일
Dear AamarFirstly we really apologize to you for the inconvenience caused by the renovation procedure. . We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Also, thank you for praising the staff. They have done their duty and you have motivated them to be more encouraged.

6/10 - 괜찮아요

Yasmeen

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
We were disappointed with the property and had to change rooms twice. Webooked for 3 people as 1 king and 1 twin bed. But we got a roller bed instead. Daily cleaning was quite bad. Even the bed was not made right. There were people living under our room (not guests but employees) and they were very loud till 1-2 am that made us wake up and had to compain at that time. Huge pillar inside the room was very inconvenient. Overall it was not a good room. The location was excellent though.
2024년 5월에 6박 숙박함
답변 제공: Sura Hotels Management 님, 2024년 5월 24일
Dear YasmeenWe are so sorry for everything that happened and was not convenient and I inform the managers about your comments. But I am obliged to inform you that we have various types of rooms which are more spacious and comfortable. If you give us another chance to host you, we promise to create a very pleasant vacation for you.Sincerely YoursSura Hotels

10/10 - 훌륭해요

NADIA

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Jai adoré mon séjour à Sura Hagia hotel. 1/ tout le monde a été très gentil avec moi. 2/ le service était parfait 3/ possibilité de faire des tours avec le service de conciergerie et aussi une carte sim pour le téléphone. 3/ la terrasse et le jardin très beau pour prendre un thé ou un café turc. Je conseille 4 / le Hammam, waouw, un moment génial pour se reposer après une longue journée de visite. 5/ encore une fois, des gens très gentils qui vous donnent des conseils aussi pour sortir ou vous déplacer J'espère revenir bientôt Merci beaucoup.
2024년 5월에 7박 숙박함
답변 제공: Sura Hotels Management 님, 2024년 5월 25일
Dear NadiaThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. We are happy that you had an enjoyable experience during your stay at our hotel. At Sura Hotel, we always strive to provide the best for our guests.It is our priority that all our guests have a wonderful stay. Sura Hotels, the favorite accommodation venue of the Sultanahmet district, which is almost an open-air museum that has hosted three great civilizations and many different cultures on the historical peninsula in the heart of Istanbul, makes a difference with its different service concept and architecture that respects history, culture and heritage, while all our spaces are designed by master architects for the comfort of our guests.We look forward to welcoming you and your loved ones on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 - 훌륭해요

Mariah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was very central in the Sultanahmet area, within a few minutes walking distance to main attractions like Hagia Sophia, Blue Mosque, Basilica Cistern etc. Also, it was only 2/3 minutes away from the closest tram station which is great. The hotel itself was very pleasant, clean and modern - the staff were very kind and attentive. Great variety for breakfast. Even though it was very central, it was quiet at nights and not too busy outside.
2024년 5월에 3박 숙박함
답변 제공: Sura Hotels Management 님, 2024년 5월 15일
Dear MariahThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. Thank you very much for your review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.Thank you for emphasizing the helpfulness of our staff and the quality of the breakfast and the cleanliness of our property. Thank you for motivating us.It is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. Sincerely YoursSura Hotels Management

10/10 - 훌륭해요

Abdil-Kadir

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Preofessional and attentive staff. Clean Hotel. impeccable service recommended
2024년 5월에 3박 숙박함
답변 제공: Sura Hotels Management 님, 2024년 5월 15일
Dear Abdil-kadirThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. We are happy that you had an enjoyable experience during your stay at our hotel. At Sura Hotel, we always strive to provide the best for our guests.It is our priority that all our guests have a wonderful stay. Sura Hotels, the favorite accommodation venue of the Sultanahmet district, which is almost an open-air museum that has hosted three great civilizations and many different cultures on the historical peninsula in the heart of Istanbul, makes a difference with its different service concept and architecture that respects history, culture and heritage, while all our spaces are designed by master architects for the comfort of our guests.We look forward to welcoming you and your loved ones on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 - 훌륭해요

Sajid

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Formerly helpful staff. Nice clean place to stay in. Very convenient to go to blue mosque Hagia Sophia and grand bazaar. The location was really good.
2024년 5월에 6박 숙박함
답변 제공: Sura Hotels Management 님, 2024년 5월 15일
Thank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 - 훌륭해요

Catherine

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Tres bel emplacement, proche de toutes les activites et des transports Personnel tres professionnel et tres accueillant
2024년 5월에 4박 숙박함
답변 제공: Sura Hotels Management 님, 2024년 5월 8일
Dear CatherineThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. Thank you very much for your review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.Also, thank you for emphasizing the friendliness of our staff. You have made them stay motivated.It is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. Sincerely YoursSura Hotels Management

8/10 - 좋아요

Caridad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bueno. En la recervacion aparece que el desayuno esta incluido y no es asi hay que pagar 20 euros por persona
2024년 4월에 6박 숙박함
답변 제공: Sura Hotels Management 님, 2024년 5월 8일
Dear CaridadThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.Regarding the breakfast issue, I am obliged to inform you that breakfast reservation is always separate from the room. If the guest reserves the breakfast with the room, at the same time, there is special discount. In our website the whole information is available. I guess that you have not been informed well, and so there is a kind of misunderstanding.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 - 훌륭해요

Rosario

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente
2024년 4월에 4박 숙박함
답변 제공: Sura Hotels Management 님, 2024년 5월 8일
Dear RosarioThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 - 훌륭해요

Zavida

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely hotel. Friendly and very helpful staff.Location was perfect . Close to all major attractions.Nice restaurants around. Will definitely come back
2024년 4월에 3박 숙박함
답변 제공: Sura Hotels Management 님, 2024년 5월 2일
Dear ZavidaThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. Thank you very much for your review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.It is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. Sincerely YoursSura Hotels Management

10/10 - 훌륭해요

Prathamesh Chandrashekhar

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome property very close to major attractions , Tram and dining options !
2024년 4월에 3박 숙박함
답변 제공: Sura Hotels Management 님, 2024년 5월 2일
Dear PrathameshThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. Thank you very much for your review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.It is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. Sincerely YoursSura Hotels Management

10/10 - 훌륭해요

Marilyn 님, West Vancouver

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The shower floor was very slippery.
2024년 4월에 2박 숙박함
답변 제공: Sura Hotels Management 님, 2024년 5월 2일
Dear MarilynThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.Thank you for commenting on the shower floor. We consider it. Thanks for helping us.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 - 훌륭해요

spiros

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Best location of the city.
2024년 4월에 4박 숙박함
답변 제공: Sura Hotels Management 님, 2024년 5월 2일
Dear SpirosThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. Thank you very much for your review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.It is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. Sincerely YoursSura Hotels Management

6/10 - 괜찮아요

Bill

2024년 4월에 2박 숙박함
답변 제공: Sura Hotels Management 님, 2024년 5월 2일
Dear BillThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We will be so grateful to you if you help us by explaining the details to see why you have not been fully satisfied. We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

8/10 - 좋아요

Svenja

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Sura Hotels Management 님, 2024년 5월 3일
Dear SvenjaThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 - 훌륭해요

Abdul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic location, easy walking distance from blue mosque and Hagia Sophia. Very modern hotel and good size rooms. Ideal for families. Hotel has a court yard, spa and small swimming pool. Breakfast selection not great but ok
2024년 4월에 6박 숙박함
답변 제공: Sura Hotels Management 님, 2024년 4월 25일
Dear AbdulThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Thank you for your nice comment on the beauty of our property. What you said about the breakfast will be considered.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 - 훌륭해요

Kashif

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent place to stay for families with small children
2024년 4월에 4박 숙박함
답변 제공: Sura Hotels Management 님, 2024년 4월 16일
Dear KashifThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 - 훌륭해요

Muhammed

가족 여행
좋아요: 편의 시설/서비스
Very nice location. Highly recommend.
2024년 4월에 5박 숙박함
답변 제공: Sura Hotels Management 님, 2024년 4월 16일
Dear MuhammedThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 - 훌륭해요

Tanya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had a very spacious family room which and were able to check in early as we arrived very early that morning. The facilities were very clean and tasteful and a welcome escape from the crowded streets outside. We enjoyed our stay.
2024년 4월에 3박 숙박함
답변 제공: Sura Hotels Management 님, 2024년 4월 16일
Dear TanyaThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.Thank you for your nice comments on the room and the staff and the cleanliness. You know this area is an ancient area and so the streets are narrow. and the area is noisy becuz it is alive. We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 - 훌륭해요

Shelly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had the privilege of staying at the Sura Hagia Sophia Hotel in Istanbul, and it was an unforgettable experience! The hotel's location was perfect, with breathtaking views of the Hagia Sophia and the Blue Mosque. The staff were warm and welcoming, going above and beyond to ensure my stay was comfortable. The room was spacious and well-appointed, with a comfortable bed and modern amenities. Highly recommend Sura Hagia Sophia Hotel to anyone looking for an unforgettable stay in Istanbul 🇹🇷♥️
답변 제공: Sura Hotels Management 님, 2024년 4월 25일
Dear ShellyThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Thank you for your really nice comments on our rooms and the facilities.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

8/10 - 좋아요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location to see the main sights. Used the gym.and Haman. Nice rooms. Good 4 star hotel.
2024년 4월에 4박 숙박함
답변 제공: Sura Hotels Management 님, 2024년 4월 10일
Dear JohnWe are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Your positive views about the Gym and Hamam and the Rooms make our hearts warm. Thank you for sharing your beautiful view. But what has been not very pleasant that you give us 4 stars ınstead of 5. If you inform us, you will help a lot. We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

4/10 - 별로예요

Tara

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I am 5”3 and when I show I kept hitting my arm on the ceiling. My boyfriend is 6”1 and he couldn’t even get in and out of the shower without bending over. We tried to ask to change rooms and they said there was nothing available. But I can see rooms available to book last min online. Definitely doesn’t feel like a 5 star hotel.
2024년 3월에 3박 숙박함
답변 제공: Sura Hotels Management 님, 2024년 4월 3일
Dear TaraThank you for taking the time to share your thoughts on your recent stay at Sura Hagia Sophia Hotel. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with luxury and quality service at all times. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.Thank you for your feedback about your room. Your comments are very valuable to us as they help us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to make every stay as pleasant and memorable as possible by blending the charm and history of Istanbul with modern comfort and convenience. We look forward to welcoming you back in the future, perhaps to try one of our larger rooms for a different experience as you continue to explore the charming streets of this timeless city.Sincerely yours,Sura Hotels.

6/10 - 괜찮아요

Ibrahim

가족 여행
Sehr gute Lage!
2024년 3월에 6박 숙박함
답변 제공: Sura Hotels Management 님, 2024년 3월 22일
Dear IbrahimThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 - 훌륭해요

faryaal

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is very nice and upscale, staff are lovely and the shisha onsite was very nice. Surrounding area for food and other amenities is extortion, they will always try to persuade you to sit and eat etc but I would advice to walk further out to find cheaper places to eat. Walking distance to tram, very easy to use with railkart card (1 card can be used between a few people), walking distances to mosques and other attractions or 1/2 stops away from the centre; 1/2 stops either side of the sultanahmet tram stop is cheaper than the area where the hotel is. Bathroom within the room could do with updating, not exactly 5*. Bed was extremely comfy, a lot of extra pillows and can request different types, rooms were cleaned everyday with fresh water bottle supplied. Bring a fire stick for the TV! HDMI slots available to watch your own stuff etc. overall, lovely hotel in a very busy location with plenty to do and see around you within walking distance
2024년 2월에 4박 숙박함
답변 제공: Sura Hotels Management 님, 2024년 3월 20일
Dear FaryaalThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. All your views are considered and thank you for your detailed information.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

8/10 - 좋아요

Valerie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
So close to Ayasofia.
2024년 2월에 3박 숙박함
답변 제공: Sura Hotels Management 님, 2024년 3월 7일
Dear ValerieThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.It is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. We look forward to welcoming you back in the future to continue exploring the charming streets of this timeless city.Sincerely yours,Sura Hotels.

10/10 - 훌륭해요

Mohammed Ajmal

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing service and fantastic view of blue mosque from the room.
2024년 2월에 5박 숙박함
답변 제공: Sura Hotels Management 님, 2024년 3월 6일
Dear MohammedThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.It is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. We look forward to welcoming you back in the future to continue exploring the charming streets of this timeless city.Sincerely yours,Sura Hotels.

10/10 - 훌륭해요

ANIS

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice hotel and staff friendly
2024년 2월에 3박 숙박함
답변 제공: Sura Hotels Management 님, 2024년 3월 5일
Dear AnisThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

8/10 - 좋아요

Mauro

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bathroom needs a major renovation. It is old and look dirty. The rest is good. Really good breakfast.
2024년 2월에 3박 숙박함
답변 제공: Sura Hotels Management 님, 2024년 3월 3일
Dear MauroThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times.Thank you for your feedback regarding the cleanliness of the bathroom. We attach great importance to cleanliness and hygiene in our hotel, which is located in the heart of the city with a cultural history of 8500 years, which has hosted three great civilizations and many different cultures. Deep cleaning is carried out regularly in our hotel. We take care to ensure that the cleaning standards of our hotel are of the highest quality and we strive to ensure the comfort of our guests by making continuous improvements.Thank you for your beautiful comment on the breakfast.We look forward to welcoming you again and to offer you the comfort and hospitality of Sura hotels We look forward to welcoming you again and giving you another opportunity to fully experience the comfort, hospitality and quality of Sura Hotel. Rest assured that we will do our best to help you explore the historical texture of Istanbul and the luxurious services offered by our hotel in a more comfortable way.Sincerely yours,Sura Hotels.

10/10 - 훌륭해요

Mohammad 님, Millburn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent location.
2024년 2월에 2박 숙박함
답변 제공: Sura Hotels Management 님, 2024년 2월 28일
Dear MohammadThank you for taking the time to share your thoughts on your recent stay at Sura Hagia Sophia Hotel. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.It is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. We look forward to welcoming you back in the future to continue exploring the charming streets of this timeless city.Sincerely yours,Sura Hotels.

8/10 - 좋아요

Shabbir

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was nice it was my second time in 4 months, staff were polite and well presented,hotel was clean in a good location,I was very pleased with there service would recommend.
2024년 2월에 14박 숙박함
답변 제공: surahotels management 님, 2024년 2월 25일
Dear ShabbirThank you for taking the time to share your thoughts on your recent stay at Sura Hagia Sophia Hotel. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.We are happy that you had an experience that exceeded your expectations during your stay at our hotel. we always take care to offer the best for our guests. We attach great importance to cleanliness and hygiene in our hotel. As you mentioned with your kind comment, our staff are polıte and caring because our aim is to prove the warmth of Turkish hospitality which is well-known. With your positive comments you made us feel self-satisfied. It is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. We look forward to welcoming you back in the future to continue exploring the charming streets of this timeless city.Sincerely yours,Sura Hotels.

10/10 - 훌륭해요

Shahid

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location is excellent.
2024년 2월에 2박 숙박함
답변 제공: Sura Hotels Management 님, 2024년 2월 28일
Dear ShahidThank you for taking the time to share your thoughts on your recent stay at Sura Hagia Sophia Hotel. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.It is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. We look forward to welcoming you back in the future to continue exploring the charming streets of this timeless city.Sincerely yours,Sura Hotels.

8/10 - 좋아요

Azhadkhan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 5박 숙박함
답변 제공: Sura Hotels Management 님, 2024년 2월 28일
Dear AzhadkhanThank you for your feedback about your stay at our hotel. Sura Hagia Sophia Hotel. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

8/10 - 좋아요

Danishta

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Near to the Blue Mosque and Hagia Sofia Mosque. Good Breakfast options. Friendly staff.
2024년 2월에 4박 숙박함
답변 제공: Sura Hotels Management 님, 2024년 2월 28일
Dear DanishtaThank you for taking the time to share your thoughts on your recent stay at Sura Hagia Sophia Hotel. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.Thank you, dear Danishta, for your kind comments on the breakfast and our professional staff. It is really encouraging to us.It is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. We look forward to welcoming you back in the future to continue exploring the charming streets of this timeless city.Sincerely yours,Sura Hotels.

2/10 - 너무 별로예요

Hasma

Staff have very bad customer service
2024년 2월에 9박 숙박함
답변 제공: Sura Hotels Management 님, 2024년 2월 28일
Dear HasmaThank you for taking the time to share your thoughts on your recent stay at Sura Hagia Sophia Hotel. We are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times. Located in the heart of Istanbul, a city with 8500 years of history that has been home to three great civilizations, our aim is to provide not only comfort and luxury, but also an experience that reflects the rich cultural heritage of this fascinating city.Thank you for sharing your feedback regarding your stay at Sura Hagia Sophia Hotel. We apologize for the aspects of your visit that fell below our 5-star standards, particularly with regard to staff service. Your experience is not indicative of the high quality we strive to deliver.We hope to have the opportunity to welcome you again and offer you a stay that truly reflects the excellency of Sura Hagia Sophia Hotel.Sincerely yours,Sura Hotels.

8/10 - 좋아요

Janine

2024년 2월에 1박 숙박함
답변 제공: Sura Hotels Management 님, 2024년 3월 20일
Dear JanineThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 - 훌륭해요

Imran

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would return to this hotel again Fantastic spa facilities Amazing staff at the spa facilities
2024년 2월에 4박 숙박함
답변 제공: Sura Hotels Management 님, 2024년 2월 28일
Dear ImranThank you for your feedback about your stay at our hotel. Sura Hagia Sophia Hotel. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.Thank you so much for the compassionate comment on the professional Spa staff.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 - 훌륭해요

Konstantinos

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 4박 숙박함
답변 제공: Sura Hotels Management 님, 2024년 2월 28일
Dear KonstantinosThank you for your feedback about your stay at our hotel. Sura Hagia Sophia Hotel. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

6/10 - 괜찮아요

IMAD

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
Hôtel moyen
Emplacement hôtel idéal par contre les lits ne sont pas confortables et après réclamation ils ont juste retourner les matelas !
2024년 2월에 3박 숙박함
답변 제공: Sura Hotels Management 님, 2024년 2월 28일
Dear Hotel MoyenThank you for taking the time to share your thoughts on your recent stay at Sura Hagia Sophia Hotel. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.We will consider your comment about the bed problem.We promise your next stay will prove the excellency of our service.Your comment is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. We look forward to welcoming you back in the future to continue exploring the charming streets of this timeless city.Sincerely yours,Sura Hotels.

6/10 - 괜찮아요

Salina

2024년 2월에 2박 숙박함
답변 제공: Sura Hotels Management 님, 2024년 2월 28일
Dear SalinaThank you for your feedback about your stay at our hotel. Sura Hagia Sophia Hotel. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.Dear Salina! we are really willing to know your detailed comments on our hotel, too.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

8/10 - 좋아요

Umran

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
Excellent service helpful staff and good/walking distance location to the main attractions in sultanahmed area
2024년 2월에 4박 숙박함
답변 제공: Sura Hotels Management 님, 2024년 2월 28일
Dear UmranThank you for taking the time to share your thoughts on your recent stay at Sura Hagia Sophia Hotel. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.Your views about our professional staff make us feel encouraged to serve better. Thank you to appreciate us.It is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. We look forward to welcoming you back in the future to continue exploring the charming streets of this timeless city.Sincerely yours,Sura Hotels.

10/10 - 훌륭해요

ALEJANDRO

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Muchas gracias
2024년 2월에 4박 숙박함
답변 제공: Sura Hotels Management 님, 2024년 3월 20일
Dear AlejandroThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

8/10 - 좋아요

Marya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 5박 숙박함
답변 제공: Sura Hotels Management 님, 2024년 2월 28일
Dear MaryaThank you for your feedback about your stay at our hotel. Sura Hagia Sophia Hotel. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

6/10 - 괜찮아요

Tarak

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
La pompe a chaleur ou si vous voulez le système de climatisation extérieur nous a empêché de dormir !! Honteux pour un hotel 5 étoiles. Photos et video a l'appui...
2024년 1월에 5박 숙박함
답변 제공: Sura Hotels Management 님, 2024년 2월 28일
Dear TarakThank you for taking the time to share your thoughts on your recent stay at Sura Hagia Sophia Hotel. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with luxury and quality service at all times.Thank you for your feedback regarding the noises coming from outside at night. Your comments are very valuable as they help us in our continuous improvement efforts to provide the best possible experience for our guests. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations. With 8500 years of rich history, Istanbul, like other major cities of the world, is a living city where life is in a state of flux. The location of our hotel, in the heart of Istanbul, also brings this situation you are experiencing.You can be sure that we will solve this problem with our teammates so that you will have a less noise-affected accommodation experience on your next visit. We would be honored to welcome you once again with the famous hospitality spirit of Istanbul.Best regards,Sura Hotels.

6/10 - 괜찮아요

Arun

좋아요: 청결 상태, 직원 및 서비스
Small rooms. The room had a beam almost towards the center. The hotel is in a good area. I liked everything but the hotel room.
2023년 12월에 2박 숙박함
답변 제공: Sura Hotels Management 님, 2024년 2월 28일
Dear ArunThank you for taking the time to share your thoughts on your recent stay at Sura Hagia Sophia Hotel. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.Thank you for your view about the room. We have bigger rooms, and please give us the chance to prove our excellency of service, dear Arun.It is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. We look forward to welcoming you back in the future to continue exploring the charming streets of this timeless city.Sincerely yours,Sura Hotels.

10/10 - 훌륭해요

suelja

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
best
2024년 1월에 3박 숙박함
답변 제공: Sura Hotels Management 님, 2024년 2월 28일
Dear SueljaThank you for your feedback about your stay at our hotel. Sura Hagia Sophia Hotel. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 - 훌륭해요

Aylin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 5박 숙박함
답변 제공: Sura Hotels Management 님, 2024년 2월 28일
Dear AylinThank you for your feedback about your stay at our hotel. Sura Hagia Sophia Hotel. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 - 훌륭해요

MUNIR

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
NICE HOTEL,NEAR PLACES TO SEE,PLENTY OF RESTAURANTS & SHOPS NEXT TO THE HOTEL. HIGHLY RECOMMENDED
2024년 1월에 7박 숙박함
답변 제공: Sura Hotels Management 님, 2024년 2월 28일
Dear MunirThank you for taking the time to share your thoughts on your recent stay at Sura Hagia Sophia Hotel. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.It is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. We look forward to welcoming you back in the future to continue exploring the charming streets of this timeless city.Sincerely yours,Sura Hotels.