I booked this accommodation based on the description and photographs advertised on the website. Unfortunately, the room I was provided bore little resemblance to the standard that was advertised and fell significantly below what any reasonable guest would expect. The accommodation was poorly maintained, unclean in places, and presented several safety concerns. Issues:
• The TV was not working. A member of staff attended the room, confirmed there was an issue, and advised they would speak to the manager. No one returned, the problem was never resolved, and no alternative room was offered.
• The overall décor and condition of the room were extremely poor and in need of significant refurbishment.
• The bedside lamp on the right-hand side was not working, meaning I was unable to use the socket to charge my phone.
• A light shade was missing.
• The window would not close properly and the surrounding woodwork appeared rotten and in a state of disrepair. As a result, traffic noise could be heard throughout the night, significantly affecting my ability to sleep.
• There were cobwebs around the windows, demonstrating a lack of basic cleaning and housekeeping.
• The radiator was hanging off the wall, which presented a clear maintenance and safety concern.
• There was no bathroom bin. Instead, a carrier bag had been hung from the toilet, which is not an acceptable substitute.
• One side of the curtain was missing.
Not suitable for a homeless person. DO NOT BOOK