Dear VALUED GUEST Thank you for taking the time to write you positive feedback on Expedia. This is very much appreciated. We look forward in welcoming you back again soon. Kind regards, Jörg Zwinscher General Manager & TEAM

Dear Corinna, On behalf of the entire hotel team, I want to thank you for sharing your feedback regarding your recent experience with us. It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire balalaika team as a way of improving the guest experiences and we appreciate you bringing these concerns to our attention.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Kind RegardsEmmah MakgobaGuest Relations Manager

Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing your recent experience at our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Andrea Hunterguestrelations@balalaika.co.za

Dear AndersThank you so much for sharing your experience with us! We're thrilled to hear that you had a wonderful stay. Our team works hard to ensure that every guest has a memorable and enjoyable experience, so it's incredibly rewarding to receive such positive feedback.Kind RegardsEmmah MakgobaGuest Relations Manager

Dear InesThank you so much for sharing your experience with us! We're thrilled to hear that you had a wonderful stay. Our team works hard to ensure that every guest has a memorable and enjoyable experience, so it's incredibly rewarding to receive such positive feedback.Kind RegardsEmmah MakgobaGuest Relations Manager

Dear RobertThank you so much for sharing your experience with us! We're thrilled to hear that you had a wonderful stay. Our team works hard to ensure that every guest has a memorable and enjoyable experience, so it's incredibly rewarding to receive such positive feedback.Kind RegardsEmmah MakgobaGuest Relations Manager

Thank you so much for sharing your experience with us! We're thrilled to hear that you had a wonderful stay. Our team works hard to ensure that every guest has a memorable and enjoyable experience, so it's incredibly rewarding to receive such positive feedback.Kind RegardsEmmah MakgobaGuest Relations Manager

Thank you so much for sharing your experience with us! We're thrilled to hear that you had a wonderful stay. Our team works hard to ensure that every guest has a memorable and enjoyable experience, so it's incredibly rewarding to receive such positive feedback.Kind RegardsEmmah MakgobaGuest Relations Manager

Thank you so much for sharing your experience with us! We're thrilled to hear that you had a wonderful stay. Our team works hard to ensure that every guest has a memorable and enjoyable experience, so it's incredibly rewarding to receive such positive feedback.Kind RegardsEmmah MakgobaGuest Relations Manager

Thank you so much for sharing your experience with us! We're thrilled to hear that you had a wonderful stay. Our team works hard to ensure that every guest has a memorable and enjoyable experience, so it's incredibly rewarding to receive such positive feedback.Kind RegardsEmmah MakgobaGuest Relations Manager

Thank you so much for sharing your experience with us! We're thrilled to hear that you had a wonderful stay. Our team works hard to ensure that every guest has a memorable and enjoyable experience, so it's incredibly rewarding to receive such positive feedback.Kind RegardsEmmah MakgobaGuest Relations Manager

Thank you so much for sharing your experience with us! We're thrilled to hear that you had a wonderful stay. Our team works hard to ensure that every guest has a memorable and enjoyable experience, so it's incredibly rewarding to receive such positive feedback.Kind RegardsEmmah MakgobaGuest Relations Manager

Dear Djole Goca, I wanted to personally reach out to you regarding your recent stay at our hotel. Your feedback is important to us, and I deeply regret that your experience did not meet our usual standards of excellence.I am writing to address the issues you encountered during your stay, specifically the late transfer, incorrect bill, and the attitude of our reception staff. Please accept our sincerest apologies for any inconvenience and frustration you may have experienced.Firstly, I want to express my sincere apologies for the delay you encountered with our transfer service. It is completely unacceptable for our guests to experience delays, and I understand the stress and inconvenience this must have caused you. We take this matter seriously, and we will be conducting a thorough review of our transportation services to ensure that such delays do not happen in the future.Secondly, I would like to apologize for the billing discrepancy you encountered. This should never have happened, and I understand how frustrating it must have been to resolve this issue early in the morning on check out. We are committed to improving our billing and processes to prevent such errors from occurring again, and I have bought it to the attention on the F&B Manager Lastly, I am deeply disappointed to hear about the attitude of our reception staff. Our team is trained to provide exceptional service, and it is disheartening to learn that you did not receive the warm and professional treatment that we strive for. Rest assured that we will be addressing this matter with our staff to ensure that all guests are treated with the utmost respect and courtesy.Your feedback is invaluable to us, and it serves as a reminder of the areas where we need to improve. We take these concerns seriously, and I want to assure you that we are taking immediate steps to rectify these issues.In an effort to make amends, we would like to offer you a complimentary Upgrade on your next stay as a gesture of goodwill.Once again, please accept our sincere apologies for the inconveniences you faced during your stay. We genuinely value your patronage, and we hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that you deserve.If you have any further comments or concerns, please feel free to contact me .Your satisfaction is our top priority.Thank you for bringing these matters to our attention, and we look forward to the possibility of serving you again and exceeding your expectations.Warm regards,Shannon BlythGUEST relations Manager

Dear Joe,On behalf of the entire hotel team, I want to thank you for sharing about Your Recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the TEAM as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,SHANNON BLYTHGUEST Relations Manager

Dear David,On behalf of the entire hotel team, I want to thank you for sharing about Your Recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the TEAM as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,SHANNON BLYTHGUEST Relations Manager

Dear Emmanuel,On behalf of the entire hotel team, I want to thank you for sharing about your great stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the TEAMas a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Zolile BuyaphiGuest Relations Officer

Dear Daphne,On behalf of the entire hotel team, I want to thank you for sharing about your amazing stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the TEAM as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Michelle MakamuGuest Relations Officer

Chère Rachel,Au nom de toute l'équipe de l'hôtel, je tiens à vous remercier d'avoir partagé votre récent séjour avec nous.Il est toujours encourageant d'entendre des commentaires positifs, en particulier lorsqu'ils proviennent de ceux qui comptent le plus pour vous ! Vos commentaires ont été partagés avec l'ÉQUIPE afin de célébrer les excellentes expériences que nous avons offertes aux clients. Encore une fois, je vous remercie d'avoir pris le temps de partager vos commentaires.Nous espérons vous accueillir à nouveau bientôt.Sincèrement,michelle makamuAgent des relations avec les clientsguestrelations@balalaika.co.za

Good day Jason, Thank you for taking the time to share your honest review regarding your recent visit at the hotel. We appreciate it and would like to apologies for failing to meet your expectations during. We will address the areas of concern through your rating to ensure it does not happen again. We hope you will still consider us when travels bring you to the area. Kind Regards Moloko Rasefate

We are so happy to see you enjoyed your stay with us. Hope to see you again soon.

Dear Trisha, Compliments to the new season! Thank you for choosing to stay with us at the Protea Hotel Balalaika in Sandton. We really appreciate you rating and that you fully experienced our 5-star experience. We hope to be hosting you again. Have a great weekend and take care! Kind Regards Moloko Rasefate

Dear Wilfred,Thank you for choosing to stay with us and taking the time to share your rating.I trust you had a great stay and we hope to see you again soon!Kind RegardsLeonardo RojasAssistant Guest Relations Manager

Dear Anathi,Thank you for taking the time to share your great feedback! I am delighted to know your stays with us have been worth returning.We hope to see you again soon so that we may make the next stay just as memorable.Kind RegardsLeonardo RojasAssistant Guest Relations Manager

Good day Anonymous, Thank you for sharing your awesome feedback regarding your recent stay at our hotel. We delighted that you enjoyed everything and that our team looked after you. We hope to see you again and have a great day!

Dear Jacques, Thank you for taking your time to review our hotel. We really appreciate your positive feedback about our Bull Run Restaurants. We are super delighted that you enjoyed the food and that our team looked after you so well, however, please accept my sincere apology for not receiving the bottle of water in the room. I will reiterate it to the team to make sure it does not happen again. Let me know when you return again to make your stay extra memorable. Once again, thank you for your support and choosing to stay at our hotel. Have a great day! Kind Regards Moloko Rasefate

Dear Kabo, Thank you for sharing your positive feedback regarding your recent stay with us. We really appreciate it and delighted that the team made your stay more pleasant. We hope to see you again! Kind Regards Moloko Rasefate

Dear Veronica, Thank you for sharing your positive feedback regarding your recent visit with us. We are super delighted that you enjoyed your stay with us and we hope to see you soon! Kind Regards Moloko Rasefate

Dear Anonymous, Thank you for sharing your feedback regarding your recent stay with us. Please accept our sincere apologies for failing to meet your expectations. We have addressed the issues regarding the miscommunication you had for your airport pick up. We use the EzShuttle that you have to scan the QR Code to book for or alternatively we use CTK Tours & Transfers when Ezshuttle not available. We hope that you will give us another chance to turn it around should travel brings you to this area. Kind Regards Moloko Rasefate

Dear Leah, Thank you for sharing your positive feedback regarding your recent visit with us. We really appreciate it and delighted that our team made it more pleasant for you. We hope to see you again and have a great day! Kind Regards Moloko Rasefate

Dear Anathi, Thank you for choosing to stay with us and we really appreciate you rating the hotel. Please accept our sincere apologies for failing to meet your expectation and would preferably like to know what transpired so that we can address it to our relevant department to ensure it does not happen again. We hope you will give us a chance to host you again should travel brings you to this area. Kind Regards Moloko Rasefate

Dear Salvador, Thank you for the sharing your positive feedback regarding your recent stay with us, we truly appreciate it and we are delighted that our team made your stay more pleasant and comfortable. We hope to see you soon. Thank you for your support. Kind Regards Moloko Rasefate

Dear Kelly, Thank you for the sharing your positive feedback with us. We are super delighted that we made your stay more pleasant and comfortable. We hope to see you soon! Have a great! Kind Regards Moloko Rasefate

Good day Munyaradzi, Thank you for sharing your positive feedback regarding your recent stay. We really appreciate it and have shared the message with the team for making your stay more pleasant. We hope to see you again. Have a great day! Kind Regards Moloko Rasefate

Dear Pamela, Thank you for sharing such an awesome feedback. We have shared the message with Emmah and hotel management for making your stay more pleasant and comfortable. Once again, thank you for your support and have a great day! Be safe. Kind Regards Moloko Rasefate