โIt was a very satisfying hotel. I highly recommend it to others. In particular, there are two king beds in the room and the bedding is very good. Breakfast is delicious, the staff is kind, and homemade bread is served. The hotel is quiet and there are many shopping centers and restaurants right in front of the hotel, making it a very good place for travel. The room without a microwave oven in the room was able to use the microwave oven in the lobby on the first floor. I stayed very comfortable...
โNice, clean place. Excelent front desk service, polite and ready to help and to answer any questions about the area. Secure, free parking. Affordable. โ
"pros:
- If coming from the airport, taking the link train and getting off at Symphony station is very close to the hotel.
- Located in downtown, so itโs convenient for both going to the convention center and sightseeing.
- Relatively affordable price.
cons:
- The slope on Seneca Street is quite steep. It was really tough pulling a suitcase from Symphony hall station to the hotel.
- If booking through a third party (e.g., Hotels.com), they hold a $200 INCIDENTAL charge. This is a policy, but there was no prior notice about this. -> Fortunately, it was refunded immediately after checkout.
- The Wi-Fi speed in the room was surprisingly slow. It was noticeably slower compared to other places like cafes or the convention center.
- The staff was unfriendly, especially the woman at the front desk in the afternoon. I asked if I could change rooms because the Wi-Fi speed was too slow for my work, and her response was, "Moving to a higher floor wonโt make the Wi-Fi faster." When did I ask to move to a higher floor? I donโt understand her attitude. To add, they didnโt change my room.
- In terms of room assignments, I noticed that the hotel tends to assign people of color to lower floors when using the elevator.
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