숙박 시설 정면 - 저녁/밤
예약 가능 여부 확인

리조트 스위트 앳 반다르 썬웨이 여행 후기

3 out of 5
리조트 스위트 앳 반다르 썬웨이
B1,Resort Suites Hotel@PyramidTower East, Persiaran Lagoon, Bandar Sunway, Petaling Jaya, Selangor

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 166개 이용 후기 중 24개" "
평점 8 - 좋아요. 166개 이용 후기 중 63개" "
평점 6 - 괜찮아요. 166개 이용 후기 중 50개" "
평점 4 - 별로예요. 166개 이용 후기 중 18개" "
평점 2 - 너무 별로예요. 166개 이용 후기 중 11개" "

7.0/10

청결 상태

7.2/10

직원 및 서비스

6.6/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

5.6/10

친환경

이용 후기

6/10 - 괜찮아요

seunghee

가족 여행
위치는 최상. 숙소컨디션은 보통
선웨이 라군에 놀러가기위해서 잡은숙소 숙소위치는 최상이다 쇼핑몰과 워터파크가 도보로 가능하니 아쉬운건..오래된건물 가격대비 숙소컨디션이 좋지는않다. 하지만 위치때문에 만족함
2020년 1월에 1박 숙박함
답변 제공: Chu 님, 2020년 1월 29일
Dear Seunghee, Thank you for your feedback. We're glad to hear that you enjoyed your stay with us. We hope to host you again in the future. Regards, Resort Suites at Bandar Sunway

6/10 - 괜찮아요

jungdam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 6월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
썬웨이 피라미드인줄~~ ㅠㅠ
2017년 5월에 3박 숙박함

6/10 - 괜찮아요

Young Saing

좋아요: 청결 상태
별로예요: 객실의 편안함
old and noisy
Window frame is not tight to block noise from out side, thus is noisy.
답변 제공: General Manager 님, 2016년 8월 22일
Thanks for your rating. We apologize on this matter. We will check on your review about the window frame. We will improve further to serve our guests better.

8/10 - 좋아요

테디 님, 한국

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
좋음
위치가 좋음
답변 제공: General Manager 님, 2016년 8월 22일
Hi 좋음 Thanks for your comment. Hope to welcome you again in the near future.

6/10 - 괜찮아요

Faiz

2023년 12월에 2박 숙박함
답변 제공: Steephan 님, 2024년 1월 12일
Dear Valued Guest Thank for your feedback, Hope you had a pleasant stay. Hope to see you again. Thank you.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
If you don't mind
Beds OK, furniture run down especially kitchen cabinets. Air- conditional leak water in the middle of the night. Location perfect
2023년 12월에 4박 숙박함
답변 제공: Steephan 님, 2023년 12월 19일
Dear Valued Guest.Thanks for your feedback,We will consider your feedback and will improve our service.Looking forward to your stay with us again.

6/10 - 괜찮아요

Samuel

가족 여행
좋아요: 직원 및 서비스
Everything you need literally can be found within minutes of walk. I mean everything! Ranging from necessities to luxury goods or electronics and sporting stufs. A cinema within Sunway, a theme park, a huge-ass pool with the worlds largest Wave Pool. I mean, can't really as for more apart from the very old furniture that felt like it was falling apart...
2023년 8월에 3박 숙박함

4/10 - 별로예요

Adam

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함

2/10 - 너무 별로예요

Kevin

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is by far the worst hotel I have ever stayed. The photos posted are nothing like the actual condition of the room we stayed in. The room needs a serious update. Curtains have holes, bedsheets and pillows are full of stains, towels smell foul, and the furniture are worn out. Did I mention check in and out is down at the basement level where the emergency exit and parking garage entrance is? The only positive things I can think of is the location of the hotel and the friendliness of the hotel reception staff. Please stay away from this hotel!
2023년 8월에 2박 숙박함

6/10 - 괜찮아요

Sze Sun

2023년 7월에 4박 숙박함

2/10 - 너무 별로예요

Sui Ha

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
所謂的酒店就不似酒店，超污糟，床單有跡，完全唔ok…服務員態度係good
2023년 5월에 3박 숙박함

8/10 - 좋아요

Juan

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 4월에 3박 숙박함

4/10 - 별로예요

Sandy

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worse Hotel
This is the worse hotel I had ever stay. Will not come back again. Smelly and uncomfortable stay. Fridge is not cool and the parking lot have not operate , can’t get out and I get hurt no one help. Ridiculous!
2023년 3월에 1박 숙박함

4/10 - 별로예요

Eugene

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
First and last
Hotel room was old, pillows were old and flat, mattress hard. Air con compressor was noisy. Worst of all, reception only operates from 8am to 10pm. I check out at 7:30am and couldn’t get my deposit back!!
2022년 12월에 5박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
In need of upgrading!
The check in counter was pathetic. We walked through a posh lobby only to be ushered to the basement. What a drastic change. Looked more like a goods receiving counter more than a check in counter. Rooms were clearly old and definitely lacked maintenance. The shower curtains smelt bad but we could not get them changed as there wasn’t any housekeepers then. Only consolation was the large room! Definitely in need of an upgrade urgently!!
2022년 12월에 1박 숙박함

6/10 - 괜찮아요

S

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
Resort suites is co located in the same building as Sunway Pyramid Hotel and shares the same parking facilities. So it is very convenient for shopping, dining and visiting the Sunway Lagoon theme park. Just wear your swim gear from your room to go. Parking is not complimentary for Resort Suites guest nor is there any per entry system i.e. you pay general public rates and you can go in and out as necessary. Rates is about RM20 per day from midnight to midnight but I couldn’t make sense of the exact rates. The room has 1 bathroom, a kitchenette with some basic cutlery and crockery , 2 beds and balcony. Towels and basic toiletries are provided and there is a minimal housekeeping service everyday (change towels and empty bins). The check in process was abit wonky, with Resort Suites not having my booking despite me receiving an email from them asking if I needed airport transfer services. While the counter staffer was friendly and tried his best, his supervisor told him to tell me Expedia messed up my booking and I should check with “Raintree”, apparently another smaller operation also operating out of the same set of serviced apartments. I had to contact Expedia and Craig from Expedia was very helpful in clearing up my situation. Kudos to Craig and the unknown male counter staff from Resort Suites for smoothing out everything but points deducted for the Resort Suites backend for first losing my booking and then trying to duck by pushing me to another operator.
2022년 11월에 4박 숙박함

8/10 - 좋아요

Phaik Guan

2022년 11월에 2박 숙박함

10/10 - 훌륭해요

Joseph

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like everything
2022년 11월에 5박 숙박함

6/10 - 괜찮아요

Sharon

아이를 동반한 가족 여행
좋아요: 청결 상태
Old chairs & can break anytime. Iron board need needed to be change. Frontdesk/receiption area surprisingly on Lower Ground & spooky.

10/10 - 훌륭해요

Juan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2022년 10월에 3박 숙박함

8/10 - 좋아요

Phei Zhuin

2022년 9월에 1박 숙박함

4/10 - 별로예요

Gin Chuan

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not worthy of the amount paid
Small lobby is at basement carpark, unbelievable. Room is big but old. No free parking as a hotel guest. Not worthy of the amount paid. Never to stay again in this resort.
2022년 6월에 2박 숙박함

2/10 - 너무 별로예요

Weng Keng

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 6월에 2박 숙박함

6/10 - 괜찮아요

Sajeep

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Balcony door not working, we kept closed always. Condition of the property not so good.
2022년 6월에 3박 숙박함

8/10 - 좋아요

JOSEPH

2022년 5월에 4박 숙박함

8/10 - 좋아요

Sharon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice and comfort stay.
Nice and clean room with kitchenette, queen sized bed. Pretty good view looking at lagoon and water sport activities from the room. Aircon look new and is quiet during the stayed. Good location within Sunway Pyramid shopping mall.
2022년 4월에 2박 숙박함

4/10 - 별로예요

ha 님, vietnam

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The reception counter check in is at basement. No lift. Have to go by staircase. Cleaning service time is after 3pm. Even I had to call to get the cleaning service at 9.30pm. No facilities. Quality of all equipment are poor condition. General It is poor.
2020년 2월에 3박 숙박함

4/10 - 별로예요

LynnY 님, Singapore

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Came during CNY. We took family room. In Expedia indicated free extra bed for children aged below 2 years and below. We have requested for extra bed for our kids age 1 & 2 yrs old.And was told there that they will charge us $100 per night. After I argue of what has been mislead us that indicated as FOC, now they change the condition. But they still charge us $400 in total for the extra bed. I could hv book another room but it’s too late coz fully book most places and I had paid for my 1st room. And the kids were dead tired cos of Long journey to KL. And then there is No room service as well. Dissapointed cos it’s expensive for a hotel that is like a service budget apartment.
2020년 1월에 2박 숙박함
답변 제공: Jayden 님, 2020년 2월 21일
Dear LynnY, First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. Our policy for kids below 12 years old, is staying free with existing bed. There is for sure charges applied for extra roll-away bed in every hotel.We are saddened to hear your comments about our hospitality and service. However, thanks you for sharing your feedback from your stay. Warm Regards

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 1월에 5박 숙박함
답변 제공: Chu 님, 2020년 1월 29일
Dear Anonymous, Thank you for taking your time to review us. We are glad and happy to know that you had a wonderful stay with us. We hope to welcome you again soon. Regards, Resort Suites at Bandar Sunway

4/10 - 별로예요

Turki

별로예요: 청결 상태, 직원 및 서비스
فيه قليل من الحشرات ( نمل ابيض )
2020년 1월에 3박 숙박함
답변 제공: Chu 님, 2020년 1월 29일
Dear Turki, Thank you for your review. We sincerely apologize for what you had experienced and we will look into this matter for further improvement. Regards, Resort Suites at Bandar Sunway

2/10 - 너무 별로예요

Mi Wah amy

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A nightmare
This apartment made my holiday a nightmare. First of all, the price was 5 stars but the apartment was like 2 stars maximum. Though the location was convenient, the room cleanliness was sub standard. The furniture were old and the surface of the cupboards, tables were dusty with lots of scratches. The most unacceptable thing was there were so many ants coming out from cupboards in the kitchen. They provided daily cleaning but the staff just replenished the water and made up the bed sheet without changing it. The floor was not cleaned neither the table nor toilet. And the ants problem was not tackled with just spraying a little bit of cleaner then the staff said it was done. They had not try their effort to deal with it. And another horrible experience was the air conditioning either it was too cold or just like shut off. I didn’t have a good night sleep every single night as I was woken up by the warm temp or the chill. And I don’t know it was lucky or not, when the day I checked out, I saw a bunch of hair in the kitchen floor. And I am so sure it was not from me or my mom as we both had short hair which hardly could Make a bunch of hair in one over night because the hair was not found before I slept at the night before checked out. I would recommend you think twice before you book this apartment, must be a regret!
2019년 12월에 4박 숙박함

6/10 - 괜찮아요

Miss Ling Yen

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The check in counter was at basement car park, a very tiny and humble one. But the room was big and clean. Many restaurants and eatery around so no worries on getting food anytime.
2019년 9월에 2박 숙박함
답변 제공: Chu 님, 2019년 12월 27일
Dear Ling, Thank you for taking the time to review us. We are glad to hear that you enjoyed your stay with us. Guest satisfaction and comfort is our priority. We look forward to welcoming you back to our hotel in the near future. Until then, take care! Regards, Resort Suites Hotel

8/10 - 좋아요

Wai Leng

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Good location
Apartment provided the basic necessities so it was good enough for us. Loved the location; lots of shopping choices and eateries nearby.
2019년 12월에 4박 숙박함
답변 제공: Chu 님, 2019년 12월 27일
Dear Wai, Thank you for taking the time to review us. We are glad to hear that you enjoyed your stay with us. Guest satisfaction and comfort is our priority. We look forward to welcoming you back to our hotel in the near future. Until then, take care! Regards, Resort Suites Hotel

8/10 - 좋아요

Ange 님, Auckland

아이를 동반한 가족 여행
Nothing unique about the hotel itself but the location is tops! Its connected to the mall and only 5 mins walk to Sunway Lagoon. Hotel reception is situated right below the grand Sunway Hotel, separated by a flock of stairs, so huge difference in class. Its basically a hall, a counter with two staff. Didn't bother us though the setting is quite strange. You have to pay a refundable bond of RM150 when checking in. Plus RM10 a day non refundable for non citizens. Room is clean overall and equipped. Self service laundry is at level 12. Customer service responded queries pretty quickly. Best location to stay and value for money, if your focus is shopping and theme park. No frills hotel but good enough for just to crash after a long day. Only complain was the sofa bed was filthy so we all ended up sleeping in one bed. Other than that, it was a pleasant stay and would return.
2019년 12월에 2박 숙박함
답변 제공: Chu 님, 2019년 12월 27일
Dear Teoh, Thank you for taking the time to review us. We are glad to hear that you enjoyed your stay with us. Guest satisfaction and comfort is our priority. We look forward to welcoming you back to our hotel in the near future. Until then, take care! Regards, Resort Suites Hotel

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
2019년 11월에 4박 숙박함
답변 제공: chu 님, 2019년 12월 27일
Dear Anonymous, We are happy to know that you had a wonderful stay with us and satisfy with your room. Love to have you again at our hotel. Regards, Resort Suites Hotel @ Bandar Sunway

6/10 - 괜찮아요

실제 이용하신 고객

아이를 동반한 가족 여행
Towels need to be replaced. Shower stall door side gap needs to be sealed. Overall cleanliness can be better.
2019년 11월에 2박 숙박함
답변 제공: chu 님, 2019년 12월 27일
Dear Anonymous, Thank you for taking the time to give us your feedback. We regret to hear that your stay did not live up to your expectations.As for the shower stall door and towel issue,We have conducted the room inspection and proceeded with the necessary works in fixing the problems that you've experienced. Once again, we are sorry to hear about your experience. Warm Regards, Resort Suites Hotel @ Bandar Sunway

8/10 - 좋아요

lim

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 11월에 1박 숙박함
답변 제공: chu 님, 2019년 12월 27일
Dear Lim, We are happy to know that you had a wonderful stay with us and satisfy with your room. Love to have you again at our hotel. Regards, Resort Suites Hotel @ Bandar Sunway

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 11월에 2박 숙박함
답변 제공: chu 님, 2019년 12월 27일
Dear Anonymous, We are happy to know that you had a wonderful stay with us and satisfy with your room. Love to have you again at our hotel. Regards, Resort Suites Hotel @ Bandar Sunway

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Spacious rooms. Easy access to Sunway Pyramid and Lagoon for shopping and leisure.
2019년 11월에 2박 숙박함
답변 제공: Resort Suites Hotel 님, 2019년 11월 27일
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful trip
We had a good time with family during this trip. Happy with the facilities and cleanliness provided by Resort Suites. Thank you very much.
2019년 11월에 2박 숙박함
답변 제공: Resort Suites Hotel 님, 2019년 11월 20일
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

6/10 - 괜찮아요

Nhu 님, Ho chi minh city

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Property is situated inside a mall, a perfect location in sunway.
2019년 11월에 2박 숙박함
답변 제공: Resort Suites Hotel 님, 2019년 11월 20일
Dear Nhu, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room is great and the location is good, right next to Sunway Pyramid Mall. Reception is located at the car park floor, need to walk thru the carpark entrance or the staircase from Sunway Pyramid Hotel Ground floor. Room is good, got a kitchen for basic cooking. Overall a happy stay.
2019년 10월에 1박 숙박함
답변 제공: Resort Suites Hotel 님, 2019년 11월 4일
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
High level with good view. But the problem is climbing up and down stairs, not suitable for aged and young children. Much better if the lift stops at the main lobby.
2019년 10월에 2박 숙박함
답변 제공: Resort Suites Hotel 님, 2019년 11월 4일
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The environment is very good
2019년 10월에 1박 숙박함
답변 제공: Resort Suites Hotel 님, 2019년 10월 9일
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

8/10 - 좋아요

Tiny 님, Kedah

출장 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like the room and it is attached to the shopping mall.
2019년 9월에 1박 숙박함
답변 제공: Resort Suites Hotel 님, 2019년 9월 25일
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

8/10 - 좋아요

tain foh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
地点很不错
2019년 8월에 2박 숙박함
답변 제공: Resort Suites Hotel 님, 2019년 9월 12일
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

8/10 - 좋아요

SL

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Near to shopping mall
2019년 8월에 1박 숙박함
답변 제공: Resort Suites 님, 2019년 9월 4일
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites

2/10 - 너무 별로예요

Meshal

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
الفندق سيأ جدا جدا جدا
2019년 8월에 2박 숙박함
답변 제공: Resort Suites 님, 2019년 9월 4일
Dear Sir/Mdm, We would like to apologize for your bad experience with your staying. We are normally known for our exceptional attention to detail, and we regret that we missed the mark. Your reviews have been discussed at length with the responsible team leader to prevent this from happening again and please kindly email us for more information. We hope you will visit us again soon. Warm regards, Resort Suites

10/10 - 훌륭해요

Nicki

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good value for price. Loved the place! Amazing views, comes with bath tub, kitchen area and everything
2019년 8월에 1박 숙박함
답변 제공: Resort Suites 님, 2019년 9월 4일
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites