로어 맨해튼, 뉴욕의 전자레인지 구비 호텔

"I made a reservation through Expedia for USD 1,690 with payment to be made at the hotel. However, two days before my stay, the hotel unilaterally charged USD 464.90 to my credit card. Then, at check-in on October 12, the front desk staff charged USD 1,790, claiming it was only a “deposit hold” and assuring me that the final payment would be USD 1,690. Nevertheless, the previously charged USD 464.90 and the additional USD 100 (the difference between USD 1,790 and USD 1,690) have still not been refunded even after about ten days. I urge all guests to carefully verify the amount charged when staying at this hotel, and I sincerely request the hotel to resolve this matter promptly and in good faith. It is precisely because of hotels like yours that tourism in New York is declining and the city’s tourism economy is being damaged."

"I recently stayed at this hotel and unfortunately, my experience was less than satisfactory. Despite requesting no housekeeping, my room was still cleaned without my consent. The housekeeping staff also left the door open, which was a security concern. Additionally, my slippers were thrown away without any permission, even though no trash was removed from the room. Overall, it was a disappointing and frustrating experience."