โOne of the best vacation experiences Iโve had. The place is beautiful, the staff is excellent, the food is great and the area is fun to explore. โ
โThis hotel was a perfect choice for our vacation. The studio was cozy, clean, and came with a fully equipped kitchen, which made it easy to prepare light meals. The garden pool was peaceful and surrounded by tropical plants, it felt like a little oasis. It only took us 3 minutes to walk to the beach, which was stunning. We also enjoyed the local restaurants just a short walk away. โ
โThe only thing that I did not care for was the fact that they did not provide shuttles buses to and from the airport. I had to find my way in an uber to get to the resort and I felt very uneasy about that. Especially since there was a language barrier. I would have paid for the shuttle bus but I would have felt safer knowing that the resort sent the driver.โ
โIf you choose to do an excursion, have them clarify the exact pick up location. You will most likely have to walk to the Hard Rock hotel to get picked up. The property and the staff were very pleasant and responsive. Would recommend them to anyone.โ
โThe property is really nice, all the staff is friendly and helpful. They have a good variety of food, but the quality is not the best (I guess this is common for all inclusive). The Italian restaurant is really bad, but we are Italian so we might be picky. All the meat was good and well cooked (except in the Italian restaurant). The pools are awesome, especially if you are in the adult-only section. Overall a good property, we would go again. โ
โThe staff showed Professionalism, Respect and courtesy. One staff member in particular whose name is Yisenia, who work on the afternoon shift was very well versed on the daily operations of the El Imperio Hotel. She was very professional in providing information that I was looking for. She was very courteous and cared about my stay at the hotel. The duration of the time I was there, she would always go above and beyound to asking me if there was anything that I needed. Based on her caring and...
