Outdoor pool, open 6:00 AM to 11:00 PM, sun loungers
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Reviews of City Garden Hotel Makati

4 out of 5
City Garden Hotel Makati
7870 Makati Avenue corner Durban St., Makati, Manila

Reviews

8.6

Excellent

Rating 10 - Excellent. 518 out of 1010 reviews" "
Rating 8 - Good. 333 out of 1010 reviews" "
Rating 6 - Okay. 95 out of 1010 reviews" "
Rating 4 - Poor. 36 out of 1010 reviews" "
Rating 2 - Terrible. 28 out of 1010 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Peter, Boulder

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Usual gods and friendly service.
Stayed 7 nights in May 2024

8/10 Good

kurvin

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in May 2024
Response from GM Tim on May 27, 2024
Thank you so much for the positive feedback and we are so delighted to know you had a great time. We look forward in welcoming you back soon.

6/10 Okay

Jose

Traveled with partner
It’s a very good hotel with wonderful amenities.
Stayed 2 nights in May 2024

10/10 Excellent

Derwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 4 nights in May 2024
Response from GM Tim on May 27, 2024
Thank you so much for the positive feedback and we are so delighted to know you had a great time. We look forward in welcoming you back soon.

8/10 Good

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant was great, staff was great, buffet was average.
Stayed 7 nights in May 2024

10/10 Excellent

Leamarie, Auburn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable and staff is very courteous.
Stayed 6 nights in May 2024
Response from GM Tim on May 21, 2024
Thank you for staying and provided an excellent feedback. We are really delighted to know our team was able to make your stay memorable. We are all looking forward in welcoming you back soon.

10/10 Excellent

Jamal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here twice already, and each time was wonderful. I did have a minor issue with my room when I checked in this time, but the staff was very accommodating to include moving me to another room and transporting my luggage in the process. They also did a follow up call in the morning to check on me. I’d gladly stay here again.
Stayed 1 night in May 2024
Response from GM Tim on May 21, 2024
Thank you for your positive review and we are delighted to know you had a wonderful stay. We will continue to improve our services and we await to welcome you back soon.

10/10 Excellent

Angeli

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are all accommodating. The room itself is cozy.
Stayed 1 night in May 2024
Response from GM Tim on May 21, 2024
Thank you for staying and provided an excellent feedback. We are really delighted to know our team was able to make your stay memorable. We are all looking forward in welcoming you back soon.

6/10 Okay

Mel

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Towel has hole and its rough
Stayed 4 nights in May 2024
Response from GM Tim on May 21, 2024
Thank you for sharing to us your experiences and we apologize if we have had quality issues pertaining to our hotel towels. Your comments are very important for us to improve and we continue in restocking important hotel items that are new particularly our towels.

10/10 Excellent

Derwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff kindness
Stayed 6 nights in May 2024
Response from GM Tim on May 21, 2024
Thank you for staying and provided an excellent feedback. We are really delighted to know our team was able to make your stay memorable. We are all looking forward in welcoming you back soon.

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
could uae a little upgrade but is good value
Stayed 3 nights in May 2024
Response from GM Tim on May 21, 2024
Thank you for your positive review and we are delighted to know you had a wonderful stay. We will continue to improve our services and we await to welcome you back soon.

6/10 Okay

Paulino

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been in and out of the property but this time, we had issue with the AC not working properly and being kicked out of wi-fi numerous times
Stayed 3 nights in May 2024
Response from GM Tim on May 21, 2024
Thank you for your review and we sincerely apologize for any issues on your room AC and wifi. We have addressed and rectify the said issues immediately and we reassure you that this an isolated incident. We will continue to improve and provide the best experience for all our guests.

8/10 Good

Jiale

Liked: Cleanliness, staff & service
Staff was super helpful and friendly
Stayed 4 nights in May 2024
Response from GM Tim on May 14, 2024
Thank you for choosing to stay with us and we are delighted to know you found our team helpful and friendly. We look forward in welcoming you back with us soon.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice inside the hotel
Stayed 3 nights in Mar 2024
Response from GM Tim on May 15, 2024
Thank you for choosing to stay with us and we are really delighted to know you had a great time. We all look forward n welcoming you back soon.

10/10 Excellent

Leamarie, Auburn

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from GM Tim on May 13, 2024
Thank you for the excellent review and we are really delighted to know you had a great time. Your feedback will motivate us to keep improving to keep us the best.

10/10 Excellent

Nikko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy for everything.
Stayed 2 nights in May 2024
Response from GM Tim on May 9, 2024
Thank you for the positive feedback and we will share your comments to our team. We look forward in welcoming you back soon.

6/10 Okay

Heliana

It was clean for an old building. The location is pretty crowded and a lot noise pollution.
Stayed 3 nights in May 2024
Response from GM Tim on May 7, 2024
Thank you for the feedback and we are glad you were satisfied of your recent stay. We shall work to keep improving our services to provide the best experiences for our guests.

10/10 Excellent

Mokhtar, STERLING

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were all very wonderful and nice people, special thanks to the duty manager Mr. Ken Regards,
Stayed 3 nights in Apr 2024
Response from GM Tim on May 6, 2024
Thank you for the positive review particularly to Mr. Ken and we are truly delighted to know you had a great time. We look forward in welcoming you back soon.

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with great service.
Stayed 3 nights in Apr 2024
Response from GM Tim on May 6, 2024
Thank you for the positive review and we are truly delighted to know you had a great time. We look forward in welcoming you back soon.

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the hotel, solo, for about a week. The building itself, and staff are great! Had everything I needed, rooftop lounge has a beautiful view, and laundry service was so convenient. The area around the property can get really busy, and in the evening the area gets a little risque. Not dangerous at all, just risque. I would stay here again, easily!
Stayed 5 nights in Apr 2024
Response from GM Tim on May 3, 2024
Thank you for sharing to us your delightful stay. We are very happy to hear you had a great time and we look forward in welcoming you back soon.

10/10 Excellent

Herna

Liked: Cleanliness, amenities
Place was in good location, clean and our unit was quiet.
Stayed 1 night in Apr 2024
Response from GM Tim on May 15, 2024
Thank you for choosing to stay with us and we are really delighted to know you had a great time. We all look forward n welcoming you back soon.

6/10 Okay

Philip

Stayed 3 nights in Apr 2024
Response from GM Tim on May 22, 2024
Thank you for your review and we are happy you were satisfied of your recent stay with us. We look forward in welcoming you back soon.

6/10 Okay

Philip

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Staff was generally very service minded and they were attentive to our needs. Rooms were in good condition, but are beginning to show signs of aging. A renovation would be a good idea. We were most disappointed with the hotel’s, food area. The food being served was well prepared and each day there was a different variety of foods to select from. The issue was not with the food itself, but rather with the fact that there is a cockroach infestation in the dining area. Two days in a row this was observed. The first day the bug was on the floor and a waiter attempted to discreetly step on it and dispose of it. However, on the second day, when trying to get a piece of cheese, a cockroach came out from under the cheese. This was reported to the staff. They apologized for this, and ultimately refunded me for only 1 day’s breakfast. They told me that they do have pest control, but if this is true the job being done is poor. Worse yet, not only do bugs breed germs, but now they are carrying pesticides onto the food. I am not certain that the staff appreciated enough the potential danger imposed on their guests. As I said though they were apologetic. We have not frequented the dining area since this occurrence, which is a big inconvenience. In the future, this experience would cause me not to consider staying at the City Garden Hotel.
Stayed 7 nights in Apr 2024
Response from GM Tim on May 3, 2024
We would like to take this opportunity to sincerely apologize to the experiences you encountered. Rest assured this is an isolated matter and we have since rectified the concern. We hope you can give us another chance to demonstrate to you improvements we made particularly on the cleanliness of our restaurant.

8/10 Good

Rowena

Liked: Cleanliness, staff & service, property conditions & facilities
Location wise. It's near to restaurants, public transportation and fast foods.
Stayed 2 nights in Apr 2024
Response from GM Tim on May 3, 2024
Thank you for the positive review and we are delighted to know you had a satisfying stay. We look forward in welcoming you back soon.

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, friendly staff
Stayed 1 night in Apr 2024
Response from GM Tim on Apr 29, 2024
Thank you for the positive review and we are truly delighted to know you had a great time. We all look forward in welcoming you back soon.

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, room, breakfast buffet all plus.
Stayed 2 nights in Apr 2024
Response from GM Tim on Apr 29, 2024
Thank you for the positive review and we are truly delighted to know you had a great time. We all look forward in welcoming you back soon.

8/10 Good

Willie

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Staff were kind and respectful. Breakfast bar was absolutely amazing. Thanks wo much for the stay.
Stayed 4 nights in Apr 2024
Response from GM Tim on Apr 29, 2024
Thank you for the positive review and we are truly delighted to know you had a great time. We all look forward in welcoming you back soon.

10/10 Excellent

Scott, Sevierville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from GM Tim on Apr 26, 2024
Thank you for the positive rating and review. We are really delighted to know you enjoyed and we look forward in welcoming you back.

10/10 Excellent

Mokhtar, STERLING

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Special thanks to Ken, Lem and Pau. They're so professional and polite.
Stayed 2 nights in Apr 2024
Response from GM Tim on Apr 24, 2024
Thank you for the wonderful feedback and we are so delighted to know you had a great time. Ken, Lem and Pau will be delighted to know you loved the service they provided. We look forward in welcoming you back soon.

10/10 Excellent

Paulino

Stayed 5 nights in Apr 2024
Response from GM Tim on May 13, 2024
Thank you for the excellent review and we are really delighted to know you had a great time. Your feedback will motivate us to keep improving to keep us the best.

8/10 Good

Paulino

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything except the constant humming of something that sounds like a compressor which goes on every minute without fail. Outside area is crowded which is understandable with the hotel in the middle of downtown Makati
Stayed 2 nights in Apr 2024
Response from GM Tim on Apr 26, 2024
Thank you for choosing to stay with us and we apologize for any inconveniences encountered. Rest assured we have already rectified the concerns and will ensure that such does not repeat.

10/10 Excellent

Angelo, Richmond

Liked: Cleanliness, staff & service, property conditions & facilities
Impeccable service
Stayed 4 nights in Apr 2024
Response from GM Tim on Apr 24, 2024
Thank you for the wonderful feedback and we are so delighted to know you had a great time. We look forward in welcoming you back soon.

8/10 Good

Jason

Stayed 2 nights in Apr 2024
Response from GM Tim on May 7, 2024
Thank you for the positive review and we are glad you had a great time. We look forward in welcoming you back soon.

10/10 Excellent

Leamarie, Auburn

Traveled with family
Liked: Cleanliness, staff & service, amenities
City Garden Hotel Makati has good value for your money. Rooms are clean and comfortable. Staff is very friendly and attentive. One of the bellhops went beyond what was expected. We were transferring to our next hotel, which was the next block up the street. I was about to call a ride share service and the bellhop stated he would just bring all our bags there for us. I was quite impressed and appreciative for his kindness. We will definitely stay here in the future.
Stayed 5 nights in Apr 2024
Response from GM Tim on Apr 17, 2024
Thank you so much for the wonderful feedback and we are truly delighted to know you had a great time. We are all looking forward in welcoming you back soon.

4/10 Poor

Corey, Chesapeake

Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2024
Response from GM Tim on Apr 15, 2024
We regret to hear the low review score and we are more than happy to hear feedback for us to improve.

10/10 Excellent

Xerxese

Stayed 1 night in Apr 2024
Response from GM Tim on May 6, 2024
Thank you for the positive review and we are truly delighted to know you had a great time. We look forward in welcoming you back soon.

10/10 Excellent

Luan Markes, Dublin 6

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a convenient location. The bedroom was spacious and the bed comfortable. The breakfast was delicious and the staff friendly!
Stayed 2 nights in Mar 2024
Response from GM Tim on Apr 15, 2024
Thank you so much for sharing to us your wonderful feedback and we are truly delighted to know you had a great time. We look forward in serving you once again.

8/10 Good

JORDANA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM Tim on Apr 11, 2024
Thank you for the positive feedback and we are delighted to know you had a great time. We are all looking forward in welcoming you back soon.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was extremely pleasant
Stayed 4 nights in Apr 2024
Response from GM Tim on Apr 15, 2024
Thank you so much for sharing to us your wonderful feedback and we are truly delighted to know you had a great time. We look forward in serving you once again.

10/10 Excellent

Anselmo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and helpful. Excellent on Knowledgeable of customer services.
Stayed 3 nights in Mar 2024
Response from GM Tim on Apr 15, 2024
Thank you so much for sharing to us your wonderful feedback and we are truly delighted to know you had a great time. We look forward in serving you once again.

6/10 Okay

Jiale

Liked: Cleanliness, staff & service, property conditions & facilities
Very loud outside surrounding area is dirty
Stayed 7 nights in Mar 2024
Response from GM Tim on Apr 5, 2024
Thank you for your feedback and due to the central location, our area can be too vibrant for some travelers. Rest assured cleanliness in our hotel is our top priority.

10/10 Excellent

Paulino

Liked: Cleanliness, staff & service, property conditions & facilities
Outside area too crowded
Stayed 8 nights in Mar 2024
Response from GM Tim on Apr 24, 2024
Thank you for the wonderful feedback and we are so delighted to know you had a great time. We look forward in welcoming you back soon.

10/10 Excellent

Jalal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very nice and professional 👏
Stayed 2 nights in Mar 2024
Response from GM Tim on Apr 2, 2024
Thank you so much for the wonderful feedback and we are delighted to know you had a great time. We are all looking forward in serving you once again.

10/10 Excellent

jeffery, LEXINGTON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Mar 2024
Response from GM Tim on Apr 1, 2024
Thank you for the positive feedback and we are truly delighted to know you had a great time. We are all looking forward in welcoming you back soon.

10/10 Excellent

Dean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with friendly staff and the location is ideal for night life activities. I’ll definitely be back on my next trip.
Stayed 2 nights in Mar 2024
Response from GM Tim on Apr 2, 2024
Thank you so much for the wonderful feedback and we are delighted to know you had a great time. We are all looking forward in serving you once again.

10/10 Excellent

DETLEF

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities and excellent service. Excellent price performance rate
Stayed 19 nights in Mar 2024
Response from GM Tim on Mar 26, 2024
Thank you for the wonderful feedback and we are truly delighted to know you had a great time. We are all looking forward in welcoming you back soon.

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only place I stay when I’m in Manila!
Stayed 1 night in Mar 2024
Response from GM Tim on Mar 26, 2024
Thank you for the wonderful feedback and we are truly delighted to know you had a great time. We are all looking forward in welcoming you back soon.

8/10 Good

Corey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Good location.
Stayed 5 nights in Jan 2024
Response from GM Tim on Mar 26, 2024
Thank you for the wonderful feedback and we are truly delighted to know you had a great time. We are all looking forward in welcoming you back soon.

4/10 Poor

Timothy

Liked: Staff & service
Disliked: Property conditions & facilities
My room was not well maintained. I could not get the shower water temperature right and the toilet barely flushed. It was noisy in the corridor.
Stayed 3 nights in Mar 2024
Response from GM Tim on Mar 26, 2024
We apologize for any inconveniences you encountered and rest assured that we have already rectified the issue. We hope to welcome you back and hope you can provide us another chance to showcase you a better experience.

6/10 Okay

Christopher, Las Cruces

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel is nice but surrounding neighborhood has little to be desired.
Stayed 2 nights in Mar 2024
Response from GM Tim on Mar 26, 2024
Thank you for the positive feedback and we are truly delighted to know you had a great time. We are all looking forward in welcoming you back soon.