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"Clean room, nice amenities and good customer service "

"Good"

"Warm and friendly staff "

"Good service and clean"

"In general, most accommodations in Japan are well managed. However staff at Hotel Grand Beach shown exceptional problem solving skills and willingness to find alternative solutions for the needs of customers. Frontdesk staff, Yamazaki H, helped me called delivery service for an odd size item, which other accommodation have told me no can’t do. End result was I don’t have to carried the item on and off the Shinkansen for next three days of travel. Thank you Yamazaki-san "

"Great option if you're taking the Shinkansen. Room was spacious. Loads of amenities including face masks and even sunblock. Connected to many stores and restaurants, we loved it "

"Pleasant staff, very efficient. Room was clean, central location, close to large strip mall and train station. Bed was comfortable and room was quiet."

"The property has a pretty environment and has a nice view of the Matsushima bay area. It offers tasty meals with a good variety of food and beverages. Unfortunately the room that I was assigned, while has a nice view, is right next to the railway tracks with trains frequently passing. No information about the railway tracks were provided in the process of booking online, I believe Expedia should alert customers to state clearly their request for a quiet room away from the railway. The property should also consider installing double glazed windows for the rooms affected. Should I be staying for more than one night, I would request a change of rooms."

"Clean, functional, spacious (by Japanese standards) like other Daiwa Roynet Premier hotels. This one is super close to the subway entrance, and only a few mins from Sendai Station."