해변에 위치, 일광욕 의자, 비치 타월

리우 플라자 마이애미 비치 여행 후기

4 out of 5
리우 플라자 마이애미 비치
3101 Collins Ave, Miami Beach, FL

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1175개 이용 후기 중 534개" "
평점 8 - 좋아요. 1175개 이용 후기 중 311개" "
평점 6 - 괜찮아요. 1175개 이용 후기 중 167개" "
평점 4 - 별로예요. 1175개 이용 후기 중 95개" "
평점 2 - 너무 별로예요. 1175개 이용 후기 중 68개" "

8.4/10

청결 상태

8.2/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love it
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Marvin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
😊😊😊
2024년 5월에 3박 숙박함

8/10 - 좋아요

Aphrodite

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
N/a
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Gary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Awesome
2024년 5월에 1박 숙박함

4/10 - 별로예요

Duni

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They care only the money that’s all poor attention speccially at the beach
2024년 5월에 1박 숙박함
답변 제공: Hotel Riu Plaza Miami Beach 님, 2024년 5월 21일
Dear Duni,Thank you very much for taking the time to provide your valuable feedback from your recent experience.Please allows us remark the beach is public and only local authorities are in charge of this area.We have noted your feedback, as our guests are our priority.Hoping to have the opportunity to welcome you again.Best Regards,Hotel Riu Plaza Miami BeachOnline Reputation Manager

10/10 - 훌륭해요

Arlene

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great pool and breakfast. Nice quite area and safe.
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Erica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Didn’t like the dinner
2024년 5월에 2박 숙박함

6/10 - 괜찮아요

Luba

좋아요: 청결 상태, 직원 및 서비스
Rooms very very basic. Air conditioning was not working well
2024년 5월에 1박 숙박함
답변 제공: Hotel Riu Plaza Miami Beach 님, 2024년 5월 20일
Dear Luba,Thank you very much for sharing this information with us, it is really helpful when implementing the adequate measures.We always kindly recommend our guests not to hesitate to let our team know if something is not exactly right. our guestrooms do vary in size and layout, we do apologize that it fell short of your expectations. Please accept our apologies for any discomfort.Nevertheless, we will take note of your observations for future arrangements.Best Regards,Hotel Riu Plaza Miami BeachOnline Reputation Manager

10/10 - 훌륭해요

Malinda

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Verbleven in oceanfront room. Kamer schoon en netjes met mooi uitzicht. We kregen een leuke attentie voor ons 25-jarig jubileum. Ontbijt en diner heel goed. De bediening op het strand, de cocktails en het eten was een fijne ervaring en heel goed.
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Paulina Magdalena

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함

10/10 - 훌륭해요

Nikolay

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only thing i didn't like was chair being too close to each other at the beach even though therenisnplenty space on the sand
2024년 5월에 2박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 5월 9일
Dear Nikolay,Thank you for your words, they are very gratifying and show us that we are working in the right direction.We sincerely hope that you will visit us again soon in one of our facilities and offer you a stay that will be the same or even better than the one you experienced.You can be assured that we will record your comments and take them up with the appropriate departments.We hope you will be back soon.Yours faithfully,Hotel Riu Plaza Miami BeachOnline Reputation Manager

8/10 - 좋아요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The location, the breakfast buffet, the outside amenities were fantastic. Our housekeeping was fantastic. Some of the other personnel left a little to be desired. Some of the information provided by staff and concessions was incorrect. And the cooling system and room itself were extremely dated.
2024년 4월에 4박 숙박함
답변 제공: Hotel Riu Plaza Miami Beach 님, 2024년 5월 9일
Dear William,We appreciate you took the time to leave your impressions regarding your recent stay with us.It is disappointing to read your stay was not perfect.We always kindly recommend our guests not to hesitate to let our team know if something is not exactly right.Thank you for sharing this information with us, it is really helpful when implementing the adequate measures.Looking forward to hosting you again.Best Regards,Hotel Riu Plaza Miami BeachOnline Reputation Manager

10/10 - 훌륭해요

Néstor

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Average
2024년 5월에 1박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 5월 8일
Dear Néstor,Thank you very much for taking the time to rate us, as it is of utmost importance for us to detect if everything is going well thanks to our wonderful guests, and we see that in your case this was the case and you enjoyed a pleasant and enjoyable time in our company.We would love to have you visit us again soon and provide you with a better experience.Yours faithfully,Hotel Riu Plaza Miami BeachOnline Reputation Manager

10/10 - 훌륭해요

Miguel

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Magnífica y agradable
2024년 5월에 1박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 5월 7일
Apreciado Miguel,Muchas gracias por su comentario,Queremos expresar nuestro más sincero agradecimiento por sus palabras. Su reseña nos inspira a continuar nuestro compromiso con la excelencia, y esperamos ansiosos la posibilidad de recibirlo nuevamente en cualquiera de nuestras ubicaciones para ofrecerle otra experiencia excepcional.Cordialmente, Hotel Riu Plaza Miami BeachOnline Reputation Manager

10/10 - 훌륭해요

jedson

2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Beda Leticia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Está súper bien!!! Tranquila,la habitación amplia y bonita!!! La vista preciosa!!!
2024년 4월에 4박 숙박함

10/10 - 훌륭해요

Shaul

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great proparty on the beach, hotel was clean and ground were excellent. The beach was well maintained and there was lots of loungers and umbrellas available. A couple if employees were around to help at all times. The breakfast buffet was fantastic lots of options (it’s not your start hotel egg sausage cereal) I would say it was better then the option on the NCL cruise boat. Dinner was good as well and good value, with fish beef and many other options. This is not your 5 star mega resort but a great hotel in Miami that I would return to with my family in a heart beat!
2024년 4월에 2박 숙박함
답변 제공: Hotel Riu Plaza Miami Beach Online Reputation Mana 님, 2024년 5월 6일
Dear Shaul,It is very gratifying to read your wonderful review. The best reward is to learn that our staff efforts paid off and you enjoyed your holiday.Thank you very much for choosing us.Wishing you a very happy day.Kindest wishes!Hotel Riu Plaza Miami BeachOnline Reputation Manager

6/10 - 괜찮아요

Anastasiia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel needs renovation, the staff is friendly, good breakfast
2024년 4월에 6박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 5월 6일
Dear Anastasiia,Thank you for sharing your experience with us!While we are glad you enjoyed the staff members service and the breakfast, it's truly saddening to hear you weren't completely satisfied with your recent experience.We hope you allow us the chance to host you again soon for a more positive experience.Have a great day,Hotel Riu Plaza Miami BeachOnline Reputation Manager

10/10 - 훌륭해요

Lenis

가족 여행
Very Clean and updated customer service was great Angel is the best
2024년 4월에 2박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 5월 2일
Dear Lenis,On behalf of the whole team, we thank you for your positive feedback, as it is very motivating for us to know that we are moving in the right direction.We hope that you will choose us again soon to spend a few days with us for another unforgettable experience.Yours faithfully,Hotel Riu Plaza Miami BeachOnline Reputation Manager

8/10 - 좋아요

Spiessberger

2024년 4월에 6박 숙박함

2/10 - 너무 별로예요

Carmen

2024년 4월에 2박 숙박함

8/10 - 좋아요

Bree

2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Eugen 님, Astoria

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2024년 4월에 4박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 4월 30일
Dear Eugen,we appreciate you taking the time to share your great review here!We are happy to know that you were so pleased with our service. We look forward to hosting you again in the near future. We wish you all the best,Hotel Riu Plaza Miami BeachOnline Reputation Manager

8/10 - 좋아요

DORON

2024년 4월에 3박 숙박함

8/10 - 좋아요

Fozia

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 5박 숙박함

8/10 - 좋아요

Paula

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great couple days in Miami, fun location, beach front!
답변 제공: Online Reputation Manager 님, 2024년 4월 25일
Dear Paula,We appreciate your kind words about our hotel and the time you have spent writing them.It is very valuable to us that you have fully enjoyed each and every one of the services provided in our accommodation.We only wish, with all our heart, to welcome you again at any time.Yours faithfully,Hotel Riu Plaza Miami BeachOnline Reputation Manager

8/10 - 좋아요

Zara

2024년 4월에 2박 숙박함

8/10 - 좋아요

Hannes

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

ucha

2024년 4월에 1박 숙박함

10/10 - 훌륭해요

morissa

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful location and property
2024년 4월에 1박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 4월 19일
Dear morissa,Thank you for your great review and for spending time with us at the Hotel Riu Plaza Miami Beach.We're delighted we were able to live up to the expectations you had of us.It would be great to welcome you soon again! Until then, we wish you all the best.Hotel Riu Plaza Miami BeachOnline Reputation Manager

10/10 - 훌륭해요

Céline

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a wonderful resort with very nice staff and great selection of food. Easy access to beach and availability of chairs and umbrellas. Would definitely go back!
2024년 4월에 1박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 4월 18일
Dear Céline, Thank you for your 5-star review. We are thrilled to hear such wonderful feedback of your stay with us from the resorts and culinary offer to the service provided! It is our hope to welcome you back for another unforgettable stay in the near future!Warm regards,Hotel Riu Plaza Miami BeachOnline Reputation Manager

10/10 - 훌륭해요

Hilda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was great thank you
2024년 4월에 1박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 4월 18일
Dear Hilda,We are very pleased to have read your compliments and to know that you have rated so favourably various aspects of the hotel that have contributed significantly to your exceptional experience.We sincerely hope that you will visit us again soon, to provide you with another unforgettable experience at our establishment.We look forward to your visit.Yours faithfully,Hotel Riu Plaza Miami BeachOnline Reputation Manager

6/10 - 괜찮아요

Monica

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
Our room was dusty and we had no hot water, dust and stuff under the bed staff was nice and helpful
2024년 4월에 2박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 4월 19일
Dear Monica,We really appreciate that you took the time to evaluate us and to share your feedback.We are disappointed that there were some inconveniences that made an impact on your overall experience. Please rest assured that we will pass your comments to corresponding departments for further consideration as we know there is always room for improvement and we hope that you will give us a chance to host you soon again and share a more enjoyable experience.With best regards,Hotel Riu Plaza Miami BeachOnline Reputation Manager

8/10 - 좋아요

Leslie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Nice average property
2024년 4월에 1박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 4월 17일
Dear Leslie,Thank you very much, first of all, for choosing to spend a few days in our company.We are honoured to have been your hosts and to receive your kind comments.We look forward to the opportunity to welcome you back in the not too distant future.Yours faithfully,Hotel Riu Plaza Miami BeachOnline Reputation Manager

10/10 - 훌륭해요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Tolle Lage am Strand. Eine schöne, saubere Anlage!
2024년 4월에 6박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 4월 16일
Liebe Sarah,vielen Dank, dass Sie sich die Zeit genommen haben, diese nette Bewertung über unser Hotel Riu Plaza Miami Beach zu schreiben. Wie schön, dass Ihr Aufenthalt so komfortabel war und Sie alle Aspekte Ihres Aufenthalts genossen haben.Solche Kommentare machen uns glücklich und bestätigen uns, dass wir unsere Arbeit richtig machen!Wir hoffen Sie jederzeit wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen, Hotel Riu Plaza Miami BeachOnline Reputation Manager

10/10 - 훌륭해요

Daniella

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our stay at hotel Rui miami beach was incredible. Staff was super nice and helpful. Constant room service. Amazing location on the beach and just a short trolly or uber to south beach if you want some more action. Definitely a family friendly hotel. Some special notices to fredrico who works on the beach and ruben at front desk they were super friendly and really went above and beyond for us.
2024년 4월에 1박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 4월 16일
Dear Daniella,Thank you very much for your feedback and positive evaluation.We are happy to know that you enjoyed our service and we hope you continue to consider us for your future visits. Have a lovely day, Hotel Riu Plaza Miami BeachOnline Reputation Manager

8/10 - 좋아요

Tracy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice older property great location on Miami Beach clean with good friendly service. Only drawback was very limited menu outside of the buffet. which we did not go too. 38 dollars and we just don't eat that much food. plenty of other options walking distance from the hotel we would go back
2024년 4월에 3박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 4월 15일
Dear Tracy,Thank you very much for your comment,We would like to express our sincere appreciation for your review.Your review inspires us to continue our commitment to excellence, and we look forward to welcoming you back to any of our locations for another exceptional experience.Please be assured that we will follow up on your comments and address them with the appropriate departments.Yours faithfully,Hotel Riu Plaza Miami BeachOnline Reputation Manager

6/10 - 괜찮아요

nicola

좋아요: 청결 상태
2024년 4월에 4박 숙박함

10/10 - 훌륭해요

Ashly

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Check in was a smooth process as expected from other Riu stays. Customer service was excellent! ALL the staff was kind, and helpful! (Augustin was one of the staff I remembered, who continuously made sure my stay was going okay, and he wasn’t apart of front desk staff). I wanted a specific room for my birthday and they made sure to help me with accommodations when arriving to ensure I had the perfect view i wanted. Con: Parking was $50 a day but typical for the area considering street parking is 0/0. Would definitely stay again!
2024년 4월에 2박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 4월 12일
Dear Ashly,We appreciate your words from the bottom of our hearts.Obtaining a review like the one you give us from you encourages us to continue on our path and, looking forward to having you return to any of our facilities, to offer you a wonderful experience with us.We continue every day trying to improve ourselves and with open arms to welcome you again.We guarantee that we take note of his observations and will proceed to manage them with the appropriate departments.We are always waiting for youYours faithfully,Hotel Riu Plaza Miami BeachOnline Reputation Manager

10/10 - 훌륭해요

Diane L

2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Mary

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing staff. Lovely property that’s a really nice size. Not too big which makes it more personable. Right on the beach and the free Miami trolly to South Beach stops right outside. Also on the lovely boardwalk trail.
2024년 4월에 4박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 4월 12일
Dear Mary,Thank you for taking the time to write a good review of our hotel. We sincerely hope that you will visit us again soon and we will be able to offer you another good experience. We remain with best wishes, Hotel Riu Plaza Miami BeachOnline Reputation Manager

10/10 - 훌륭해요

Meybolle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was very nice and clean. Definitely get breakfast included it’s very convenient and wide variety of options
2024년 4월에 4박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 4월 12일
Dear Meybolle,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Plaza Miami BeachOnline Reputation Manager

8/10 - 좋아요

Jimena

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I did not like the bathroom door in my room
2024년 4월에 1박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 4월 11일
Dear Jimena,It is wonderful to know that you have enjoyed your stay with us so much.It has been a pleasure hosting you and thank you for taking the time to review your recent stay at the hotel.Rest assured that we will take your observation into account and discuss it with the relevant departments.We hope to see you again soon!All the bestYours faithfully,Hotel Riu Plaza Miami BeachOnline Reputation Manager

10/10 - 훌륭해요

Amanda

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This resort was perfect!
2024년 3월에 3박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 4월 12일
Dear Amanda,We are grateful for your words.It is of the utmost importance that our guests feel at home with us.Our goal is to know that you enjoyed your holiday in our facilities and we note that we really succeeded.We look forward to seeing you again at any of our facilities and we are looking forward to providing you with the 100% satisfactory service that characterises us so much.Yours faithfully,Hotel Riu Plaza Miami BeachOnline Reputation Manager

6/10 - 괜찮아요

danielle parish

가족 여행
좋아요: 직원 및 서비스
You get what you pay for. This property was fine. Not exceptional but not bad. The included breakfast buffet was a highlight for my 2 hungry teenagers. The beach access was nice, but like most beach resorts these days you need to get out early to reserve chairs. The hotel is a bit north of being able to just walk to convenient shopping and restaurants. We were disappointed in the inflexibility of a late check out. I had read that for a fee you could get a late check out. They won’t let you know until 10am the day of check out. They said even for a fee they could not accommodate us. That changed the trajectory of our last day in Miami. In our past experience most hotels can accommodate this request. Our AC leaked and rattled loudly especially at night. The hotel is not up to the well maintained renovated hotel and resorts standards. We got a good deal through Expedia so our expectations were on target for what we paid.
2024년 3월에 5박 숙박함
답변 제공: Hotel Riu Plaza Miami Beach Online Reputation Mana 님, 2024년 4월 8일
Dear Danielle Parish,Thank you very much for taking time to tell us about your stay.We do our best to provide an excellent service experience, therefore, it is disappointing to read that some aspects of your stay were not of your liking, please accept our apologies.Your review will be revised further, as we hope that you will give us another chance to host you and offer you the best stay.Best Regards,Hotel Riu Plaza Miami BeachOnline Reputation Manager

10/10 - 훌륭해요

aurelio

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy buen servicio me encanto unos de Los mejores desayuno
2024년 4월에 2박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 4월 8일
ApreciadO aurelioGracias por sus palabras, Nos alegramos mucho de saber que, durante sus vacaciones, sus necesidades estuvieron cubiertas y, disfrutó, de una maravillosa estancia entre nosotros.Nos gustaría que volviera a brindarnos la oportunidad de recibirle en alguna de nuestras instalaciones y, poder así presentarle, la maravillosa experiencia que estamos acostumbrados a ofrecer 100% satisfactoria.Cordialmente, Hotel Riu Plaza Miami BeachOnline Reputation Manager

10/10 - 훌륭해요

Cathryn E 님, Phila

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the beach food and especially breakfast
2024년 4월에 2박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 4월 10일
Dear Cathryn E,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel. We are very happy to hear that you enjoyed the Hotel Riu Plaza Miami Beach.We look forward to host you again soon. Have a lovely day. Hotel Riu Plaza Miami BeachOnline Reputation Manager

10/10 - 훌륭해요

ADRIAN

2024년 4월에 1박 숙박함

4/10 - 별로예요

Tracee

단체 여행, 가족 여행
별로예요: 직원 및 서비스
Waiting too long for checking into room since my ship arrived earlier in the day. Room accommodations were too cold- thermostat would not adjust- thought it was tacky and unsafe for staff to place a space heater in the room. We had to sleep with the windows open to warmup this noise of the night light kept me up and when I finally did get some sleep I woke up with a headache. The should have given us a different room.
2024년 4월에 1박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 4월 5일
Dear Tracee,Thank you for sharing your experience with us!As we are committed to provide excellent services to our guests and to make them feel at home, we sincerely apologize for falling short of meeting your expectations in some aspects.We have of course passed your comments to the relevant department for further consideration as we really hope that we will have the opportunity to welcome you back again for a more satisfying experience.We wish you all the best,Hotel Riu Plaza Miami BeachOnline Reputation Manager