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“Disappointing on cleanliness and maintenance. The younger managers were noticeably lacking in basic courtesy and clearly had not been trained properly for their roles — several couldn't answer routine questions about the property. Service was very inconsistent. Some staff, particularly the more experienced ones, were genuinely warm and attentive, and listened carefully to guests. Credit where it's due. But a portion of the younger front-line staff were dismissive and, at times, condescending...

“객실이 깨끗하다고는 못하겠어요 날벌레들이 많았고 1층이라 어쩔수 없었지만,, 룸클리닝을 요청했을때도 한참뒤에 오고 가격대비 서비스도 그런것같아요. 하지만 해변 전망 하나와 블랙락비치가 가까워 좋았어요”

“Everything was nice. Plenty of space to hangout near the pool whenever you want. The restaurant for breakfast is small, so you have to make a reservation before you go or wait in a long line. We had a good time at the resort overall.”