표시된 모든 이용 후기는 실제 고객 경험을 기반으로 하며, 저희를 통해 숙박을 예약하신 고객님만이 이용 후기를 제출하실 수 있습니다. 저희는 지침에 따라 이용 후기를 검증하고 긍정적인 이용 후기와 부정적인 이용 후기를 모두 게시합니다.자세한 정보새 창에서 열림
평점 10 - 훌륭해요. 1008개 이용 후기 중 587개" "
10 - 훌륭해요
587
평점 8 - 좋아요. 1008개 이용 후기 중 224개" "
8 - 좋아요
224
평점 6 - 괜찮아요. 1008개 이용 후기 중 108개" "
6 - 괜찮아요
108
평점 4 - 별로예요. 1008개 이용 후기 중 53개" "
4 - 별로예요
53
평점 2 - 너무 별로예요. 1008개 이용 후기 중 36개" "
2 - 너무 별로예요
36
8.8/10
청결 상태
8.8/10
직원 및 서비스
8.6/10
편의 시설/서비스
8.8/10
숙박 시설 상태 및 시설
8.6/10
친환경
이용 후기
10/10 - 훌륭해요
Noelia
아이를 동반한 가족 여행, 가족 여행
2024년 5월 26일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente, súper céntrico y las habitaciones amplias y cómodas y sobretodo el baño súper limpio ❤️ La atención en general muy buena, el
Personal del área de la piscina es muy cordial y están atentos todo el tiempo. Lo recomiendo 👏👏
Noelia
2024년 5월에 1박 숙박함
답변 제공: JJS 님, 2024년 5월 27일
Thank you for the 5 out of 5 review. We hope to see you again soon.
10/10 - 훌륭해요
Michelle
2024년 5월 25일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Michelle
2024년 5월에 3박 숙박함
답변 제공: JJS 님, 2024년 5월 27일
Thank you for the perfect score. Hope to see you again real soon.
10/10 - 훌륭해요
Kendra
2024년 5월 25일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Kendra
2024년 5월에 2박 숙박함
답변 제공: JJS 님, 2024년 5월 27일
Thank you for the 5 star review. We are happy that you enjoyed your time with us.
8/10 - 좋아요
Allen
2024년 5월 25일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The Pool was excellent!
Allen
2024년 5월에 10박 숙박함
답변 제공: JJS 님, 2024년 5월 27일
Thank you for taking to the time to post a review. We do have a large refreshing pool. Hope to see you again.
10/10 - 훌륭해요
amelia
2024년 5월 25일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
amelia
2024년 5월에 2박 숙박함
답변 제공: JJS 님, 2024년 5월 27일
Thank you for the star review. We are glad you enjoyed your stay.
6/10 - 괜찮아요
Mary
연인과의 여행
2024년 5월 24일
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스
Great pool. Very good breakfast. Hotel lacked amenities which was odd for a Hyatt. Convenient location. Front desk staff was very nice and professional but we had to call to have someone clean the room and the next day we gave up and just picked up clean towels from the front desk. This was after being out of the room all day both days.
Mary
2024년 5월에 3박 숙박함
답변 제공: JJS 님, 2024년 5월 27일
I truly am sorry that you did not enjoy your stay with us. Normally as long as the do not disturb is not on the door the housekeeping team does a daily refresh of the room. Our hotel is the select service model in the Hyatt family which means we do have less to offer than a full service Hyatt hotel. On the positive side we are also much less expensive than the Hyatt up the road.
10/10 - 훌륭해요
Denise 님, Hillsborough
2024년 5월 20일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
MY stay at the Hyatt House was comfortable. The breakfast had a lot of variety. The room was clean and the bed comfortable. Even though I was on the first floor facing the entrance, the room was quiet inside. I di not hear a lot of outside noise. The pool was great and ample seating and lounge chairs.
Denise
2024년 5월에 3박 숙박함
답변 제공: JJS 님, 2024년 5월 21일
We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the Naples area.
10/10 - 훌륭해요
Jim 님, Holland
출장 여행
2024년 5월 20일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is an absolute gem of a place! It is luxurious all the way around. The breakfast is incredible. The pool and surroundings are impeccable and pleasant.
Jim
2024년 5월에 1박 숙박함
답변 제공: JJS 님, 2024년 5월 20일
Thank you for reaching out and sharing your recent experience. We pride ourselves on providing unparalleled stays for our guests, so we are pleased that you found both comfort and convenience during your stay. We appreciate your loyalty and hope to serve you again and will strive to make your next stay five stars.
8/10 - 좋아요
Ondene
연인과의 여행
2024년 5월 20일
We stay here yearly when visiting Naples. Only disappointment is they have discontinued their shuttle service to downtown area which was a nice convenience. Delicious breakfast and hotel is well maintained.
Ondene
2024년 5월에 1박 숙박함
답변 제공: JJS 님, 2024년 5월 20일
Thank you so much for your recent stay and 4 star review of your hotel experience at the Hyatt House Naples. We really appreciate guest feedback and you mentioned all the aspects that we focus on for a great stay. We are trying to work something out locally for seasonal shuttle service to downtown in 2025.
10/10 - 훌륭해요
Ofelia 님, MIAMI
가족 여행
2024년 5월 20일
좋아요: 편의 시설/서비스
All excelent.
Ofelia
2024년 5월에 1박 숙박함
답변 제공: JJS 님, 2024년 5월 20일
Thank you for the great review of our hotel. It is always nice to read that our guests enjoyed their time with us and that the service exceeded expectations. The team and I take great pride in our hotel service and providing guests with the ultimate hotel experience. I will be sure to share your review with them.
10/10 - 훌륭해요
Anabel
아이를 동반한 가족 여행
2024년 5월 20일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good for the price and pretty new hotel.
Anabel
2024년 5월에 1박 숙박함
답변 제공: JJS 님, 2024년 5월 20일
Thank you for your feedback regarding your recent stay at Hyatt House Naples. I thank you for this great review and am glad to read about wonderful hotel experience. Please come back and visit us soon!
8/10 - 좋아요
Jose
연인과의 여행, 출장 여행
2024년 5월 17일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall it was great for the price, unfortunately, guests nearby where noisy at midnight
Jose
2024년 5월에 1박 숙박함
답변 제공: JJS 님, 2024년 5월 17일
Thank you for taking the time out of your schedule to post a review regarding your recent stay at our hotel. We make sure that all rooms are exceptionally cleaned, so guests never have to worry. Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to have the opportunity to welcome you again and make your future stays five stars.
8/10 - 좋아요
Elsa
연인과의 여행
2024년 5월 16일
좋아요: 편의 시설/서비스
Muy buen lugar
Elsa
2024년 5월에 2박 숙박함
답변 제공: JJS 님, 2024년 5월 17일
We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the Naples area.
8/10 - 좋아요
Pranav
2024년 5월 16일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Pranav
2024년 5월에 1박 숙박함
답변 제공: JJS 님, 2024년 5월 20일
We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the Naples area.
10/10 - 훌륭해요
JOSE 님, Orlando
출장 여행
2024년 5월 12일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Only bad hotel packing but have to paid $25.00 daily.
JOSE
2024년 5월에 4박 숙박함
답변 제공: JJS 님, 2024년 5월 15일
Thank you so much for your review of our hotel and had a fantastic experience at our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We encourage you to visit us again.
10/10 - 훌륭해요
Yamile
2024년 5월 12일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Yamile
2024년 5월에 2박 숙박함
답변 제공: JJS 님, 2024년 5월 15일
We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the Naples area.
8/10 - 좋아요
Wilma 님, Miami Beach
연인과의 여행
2024년 5월 11일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My apartment had living room and kitchen if you are staying multiple nights with family.
Wilma
2024년 4월에 1박 숙박함
답변 제공: JJS 님, 2024년 5월 15일
Thank you for your feedback regarding your recent stay at Hyatt House Naples. Please come back and visit us soon!
10/10 - 훌륭해요
Patrick
단체 여행
2024년 5월 11일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved the morning breakfast. The staff was really helpful and nice! The location is the best!
Patrick
2024년 5월에 5박 숙박함
답변 제공: JJS 님, 2024년 5월 15일
Thank you for providing your feedback while visiting us. We appreciate your time and feedback. We strive for five star service and we would be honored if you would give us the opportunity to host you again so we can ensure your stay is exceptional.
10/10 - 훌륭해요
Francine
단체 여행
2024년 5월 10일
The hotel was on the Water and walkable to 5th Avenue restaurants.
Francine
2024년 5월에 5박 숙박함
답변 제공: JJS 님, 2024년 5월 15일
Thank you so much for your recent stay and 5 star review of your hotel experience at the Hyatt House Naples! We really appreciate guest feedback and you mentioned all the aspects that we focus on for a great stay.
10/10 - 훌륭해요
Louis 님, Pembroke Pines
가족 여행
2024년 5월 10일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place. Room was excellent and bed super comfortable
Louis
2024년 5월에 1박 숙박함
답변 제공: JJS 님, 2024년 5월 15일
Hello Louis, Thank you for your kind remarks regarding your recent stay. We are delighted to read that our team as well as our accommodations were able to meet and exceed your expectations. It was a pleasure to have you as our guest and look forward to your return.
10/10 - 훌륭해요
Ignacio
2024년 5월 8일
좋아요: 청결 상태
Ignacio
2024년 5월에 2박 숙박함
답변 제공: JJS 님, 2024년 5월 15일
Thank you for taking the time to score us! We are glad to hear the positive feedback regarding your five star trip to Naples. We look forward to welcoming you back again on your next trip.
4/10 - 별로예요
Abbas
연인과의 여행, 출장 여행
2024년 5월 7일
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
Bathroom, towels and floor were dirty
Abbas
2024년 5월에 1박 숙박함
답변 제공: JJS 님, 2024년 5월 15일
We extend our deepest appreciation for choosing our hotel during your recent visit. We're sorry the experience was not better. Please come see us again soon!
10/10 - 훌륭해요
Kirkland
2024년 5월 7일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Put fans in the bathrooms
Kirkland
2024년 5월에 3박 숙박함
답변 제공: JJS 님, 2024년 5월 15일
Thank you for the great review of our hotel. It is always nice to read that our guests enjoyed their time with us and that the service exceeded expectations. The team and I take great pride in our hotel service and providing guests with the ultimate hotel experience. I will be sure to share your review with them.
10/10 - 훌륭해요
David
2024년 5월 1일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved that the pull and jacuzzi have an incredible view of the bay. I would have liked the pool to be heated though. Enjoyed the stay nonetheless
David
2024년 4월에 4박 숙박함
답변 제공: JJS 님, 2024년 5월 3일
Thank you for taking the time to provide feedback from your stay. We are happy to see you enjoyed the location and the staff were able to meet your needs. We make sure that all our staff is exceptionally trained in all areas, so guests never have to worry. We look forward that you will choose to stay with us again soon and have a five star experience.
2/10 - 너무 별로예요
Ajrie
가족 여행
2024년 5월 1일
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Male front desk worker was extremely rude did not explain anything; the property did not disclose that the airport was right behind it and caused so much noise and commotion for my infant. Could not enjoy the pool because of it. Highly disappointed, highly unsatisfied.
Ajrie
2024년 4월에 4박 숙박함
답변 제공: JJS 님, 2024년 5월 3일
Thank you so much for leaving this detailed review. Learning how we can better improve our guest experience is invaluable to us. The Naples Airport is a private airport. On our Hyatt website we do state under transportation it is 3 miles from the hotel or many people leave reviews some positive and some negative about the planes. We look forward to the opportunity to welcome you back.
10/10 - 훌륭해요
Marla
가족 여행
2024년 4월 29일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location, friendly staff, clean and walkable with lots of dining option in the area
Marla
2024년 4월에 7박 숙박함
답변 제공: JJS 님, 2024년 5월 3일
Thank you for taking the time to post this review. I was so happy to read that your experience from start to finish was so good! We pride ourselves in excelling in our rooms with cleanliness and comfort. We make sure that all rooms are exceptionally cleaned, so guests never have to worry. I am happy we were able to live up to your high expectations. Sometimes that is not so easy. Please come back and see us again very soon!
8/10 - 좋아요
Maria
2024년 4월 29일
좋아요: 청결 상태, 숙박 시설 상태 및 시설
.
Maria
2024년 4월에 2박 숙박함
답변 제공: JJS 님, 2024년 5월 3일
We appreciate you choosing us to host you for your recent trip. We love it when our guests take the time to share a review of their hotel experience. We are thrilled we were able to provide you with a great experience and perhaps next time we will earn a 5 out of 5.
6/10 - 괜찮아요
Claudia 님, Miami
연인과의 여행
2024년 4월 28일
Basic hotel, average breakfast, good location.
Claudia
2024년 4월에 1박 숙박함
답변 제공: JJS 님, 2024년 5월 3일
Thank you for taking the time to share a detailed review of your experience! We are quite pleased to know that you enjoyed your overall stay. We appreciate your honest feedback on your stay. This feedback helps us to continually improve the guest hotel experience.
10/10 - 훌륭해요
Thomas
2024년 4월 27일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location with a great outside pool area. All employees were excellent in addition to a fabulous breakfast. Close to the beach, restaurants and activities.
Thomas
2024년 4월에 5박 숙박함
답변 제공: JJS 님, 2024년 5월 3일
Thank you for your kind remarks regarding your recent stay. We are delighted to read that our team as well as our accommodations were able to meet and exceed your expectations. It was a pleasure to have you as our guest and look forward to your return.
10/10 - 훌륭해요
Jean-Zacarie
아이를 동반한 가족 여행
2024년 4월 27일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really nice place. The kids and my wife loved it.
Jean-Zacarie
2024년 4월에 4박 숙박함
답변 제공: JJS 님, 2024년 5월 3일
Thank you so much for your recent stay and 5 star review of your hotel experience at the Hyatt House Naples! We really appreciate guest feedback and you mentioned all the aspects that we focus on for a great stay.
10/10 - 훌륭해요
James
2024년 4월 27일
James
2024년 4월에 4박 숙박함
답변 제공: JJS 님, 2024년 5월 3일
Thank you so much, we are thrilled that you had such a great time! I know I speak for my entire team when I say that your review reaffirms why we are in this business. We take pride in providing exceptionally clean rooms. We make sure that all rooms are exceptionally cleaned, so guests never have to worry. Please let us know when you are returning so that we may provide you another great stay!
10/10 - 훌륭해요
Alison
2024년 4월 26일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall good
Alison
2024년 4월에 3박 숙박함
답변 제공: JJS 님, 2024년 5월 3일
Thank you for your feedback regarding your recent stay at Hyatt House Naples. I thank you for this great review and am glad to read about wonderful hotel experience. Please come back and visit us soon!
10/10 - 훌륭해요
Sonia
연인과의 여행
2024년 4월 26일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great hotel in a beautiful city. The facility is clean, the food at the hotel was excellent, and the staff was very pleasant. I highly recommend.
Sonia
2024년 4월에 4박 숙박함
답변 제공: JJS 님, 2024년 5월 3일
Thank you for the great review of our hotel. It is always nice to read that our guests enjoyed their time with us and that the service exceeded expectations. The team and I take great pride in our hotel service and providing guests with the ultimate hotel experience. I will be sure to share your review with them.
10/10 - 훌륭해요
Shubo
2024년 4월 26일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Shubo
2024년 4월에 1박 숙박함
답변 제공: JJS 님, 2024년 5월 3일
We work to provide our guests with an excellent experience, and I’m happy to see we were able to achieve this for you. It was a pleasure having you with us and encourage you to use our facility whenever you are in the Naples area.
10/10 - 훌륭해요
John 님, Barnegat
연인과의 여행
2024년 4월 23일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had an awesome time at the Hyatt. Stayed for 9 days and loved every minute of it. Everything looked new and very clean. Easy access to downtown Naples. Beach also not far. The pool was huge and right on the river. A great stay!
John
2024년 4월에 9박 숙박함
답변 제공: JJS 님, 2024년 5월 3일
Thank you so much for your review of our hotel and had a fantastic experience at our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We encourage you to visit us again.
10/10 - 훌륭해요
paul ross
연인과의 여행
2024년 4월 23일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
beautiful property
paul ross
2024년 4월에 4박 숙박함
답변 제공: JJS 님, 2024년 5월 3일
We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the Naples area.
6/10 - 괜찮아요
Ryan
가족 여행
2024년 4월 22일
좋아요: 청결 상태
.
Ryan
2024년 4월에 4박 숙박함
답변 제공: JJS 님, 2024년 4월 23일
Thank you for your review. We are glad that you and you enjoyed your stay. We appreciate your business and look forward to your return.
8/10 - 좋아요
Melissa
가족 여행
2024년 4월 22일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room had no AC
Melissa
2024년 4월에 2박 숙박함
답변 제공: JJS 님, 2024년 4월 23일
Thank you for providing your feedback while visiting us. We appreciate your time and feedback. I do apologize that the AC did no function properly during your stay. We strive for five star service and we would be honored if you would give us the opportunity to host you again so we can ensure your stay is exceptional.
2/10 - 너무 별로예요
Robert
가족 여행
2024년 4월 22일
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Horrible room front row car park and very instrusive road noise from the main road. Feels like an old motel that’s been smartened up for mid level management .
Robert
2024년 4월에 5박 숙박함
답변 제공: JJS 님, 2024년 4월 23일
Thank you very much for staying with us, and for sharing the details of your stay. Our culture is to ensure that we exceed our guest’s expectations and truly personalize their visit. We are all very disappointed that we did not meet your expectations based on the room location. If you find yourself returning, look at booking a room on the view side of the hotel. For a few dollars more the river and the boats make for great entertainment. We hope to have the opportunity to welcome you again and make your future stays five stars!
10/10 - 훌륭해요
Grettel
연인과의 여행
2024년 4월 21일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great location
Clean, easy parking lot
Excellent
Grettel
2024년 4월에 1박 숙박함
답변 제공: JJS 님, 2024년 4월 23일
Thank you so much, we are thrilled that you had such a great time! I know I speak for my entire team when I say that your review reaffirms why we are in this business. We take pride in providing exceptionally clean rooms. We make sure that all rooms are exceptionally cleaned, so guests never have to worry. Please let us know when you are returning so that we may provide you another great stay!
10/10 - 훌륭해요
nanci
2024년 4월 20일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
nanci
2024년 4월에 4박 숙박함
답변 제공: JJS 님, 2024년 4월 23일
Thank you for the five star review! We appreciate you letting us know that we met if not exceeded your expectations. We hope to see you again soon.
8/10 - 좋아요
Carl
2024년 4월 16일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They really have to work on the coffee in the morning
Carl
2024년 4월에 10박 숙박함
답변 제공: JJS 님, 2024년 4월 19일
Good day, Hyatt which brands some time ago. As a property we are hearing the feedback and might change back on our own.
4/10 - 별로예요
Sharron
가족 여행
2024년 4월 14일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The pictures are deceiving. We paid just under $500 a night and got the street view - with 8 lanes of traffic. Property is nice but for the price, it is not worth it.
Sharron
2024년 4월에 2박 숙박함
답변 제공: JJS 님, 2024년 4월 19일
Sharron, We do have a street side to the hotel and a view side of the river. If you want a river view you need to book a room that says view. 5th Ave is in front of the hotel and is a busy road during the day, but is 35 MPH. I am sorry you did not enjoy your stay do to the room location. I truly hoped you enjoyed the rest of the hotel.
10/10 - 훌륭해요
Paul
2024년 4월 14일
좋아요: 청결 상태
Paul
2024년 4월에 1박 숙박함
답변 제공: JJS 님, 2024년 4월 19일
Paul, Thank you for the 5 out 5. We hope to see you again soon.
10/10 - 훌륭해요
Yolisbet
2024년 4월 14일
Yolisbet
2024년 4월에 1박 숙박함
답변 제공: JJS 님, 2024년 5월 13일
We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the Naples area.
10/10 - 훌륭해요
Dana
2024년 4월 13일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Walkable, convenient, overall nice accomofations
Dana
2024년 4월에 2박 숙박함
답변 제공: JS 님, 2024년 4월 19일
Dana, Thank you for the perfect review. We are happy you were able to walk our little town and see the area from the hotel.
10/10 - 훌륭해요
Ovell
2024년 4월 12일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Our hotel stay was amazing! The only issue was the bed covers were feathers which caused a allergy irritation issue so if you’re not fond of feathers bring your own cover.
Ovell
2024년 4월에 4박 숙박함
답변 제공: JS 님, 2024년 4월 13일
Dear Ovell, thank you for the perfect score. We do have alternative options if you need something with feathers on your next stay.
10/10 - 훌륭해요
Agustin 님, Miami
단체 여행, 아이를 동반한 가족 여행
2024년 4월 8일
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent place !!’
Agustin
2024년 4월에 1박 숙박함
답변 제공: Front Desk Manager 님, 2024년 4월 9일
We are very pleased to hear that you enjoyed your stay here at the Hyatt House Naples. Thank you for reviewing your recent stay. We look forward to hosting you again in the future.
8/10 - 좋아요
Hernando Touzard
가족 여행
2024년 4월 8일
좋아요: 청결 상태, 직원 및 서비스
We experienced some weird noises in our room during the night. The bedding wasn’t that great either. No blanket or douvet. The food was not good (we ordered the steamed crab and the rib eye).
Hernando Touzard
2024년 4월에 2박 숙박함
답변 제공: Front Desk Manager 님, 2024년 4월 8일
Thank you for reviewing your recent stay at the Hyatt House Naples. I am saddened that you were not able to enjoy your stay to it's fullest due to room disturbances and Latitude 26. Please know your concerns will be addressed with the respective departments and resolved immediately. We appreciate you voicing your concerns and allowing us the ability to rectify for future guests. We look forward to the opportunity of hosting you again in the future so we may exceed your expectations.
10/10 - 훌륭해요
ANGELA
2024년 4월 7일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
ANGELA
2024년 4월에 1박 숙박함
답변 제공: Front Desk Manager 님, 2024년 4월 9일
Thank you for reviewing your recent stay. We are very pleased to see you enjoyed your time on property with us and we look forward to hosting you again in the future.