I read the reviews before booking. Was a little hesitant because of the people saying the rooms were so small, it was so noisy they couldn't sleep & the elevator issues. Well, let me say this, if you are not used to NYC then I can understand the bad reviews, but this is a typical Hampton, yes the rooms are a bit smaller, but it's NYC. It's not like the rooms are closets. And it's not the Waldorf, so remember that! The elevators were a bit problematic, but in a 30 story hotel, that's to be expected. Patience and just a good attitude go a long way. Staff was very friendly. I wouldn't say the rooms were cleaned the best by housekeeping daily, but honestly, we just needed clean sheets & clean towels. All in all location is absolutely great, in walking distance to everything, nice hotel & we would stay again. Normal NYC noise you're not likely going to drown out in any hotel. Good experience.