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더 피자 - 어 페어몬트 매니지드 호텔 여행 후기

5 out of 5
더 피자 - 어 페어몬트 매니지드 호텔
768 Fifth Avenue, New York, NY

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 1003개 이용 후기 중 705개" "
평점 8 - 좋아요. 1003개 이용 후기 중 136개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 77개" "
평점 4 - 별로예요. 1003개 이용 후기 중 51개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 34개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We knew breakfast was included in the morning. However, there is a limit to the breakfast cost. I wish they would have informed me of this in advance.
2023년 6월에 3박 숙박함
답변 제공: Luigi Romaniello, Managing Director 님, 2023년 7월 7일
Dear Guest, We very much appreciate your comments regarding your stay at The Plaza - A Fairmont Managed Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 - 괜찮아요

Hyun ryung

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2022년 5월에 4박 숙박함
답변 제공: Ted Selogie, General Manager 님, 2022년 5월 23일
Dear Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 - 훌륭해요

Eunjoo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
뉴욕 플라자호텔
호텔은 매우 럭셔리하고 뉴욕호텔 적극 추천합니다. 매우 깨끗하고 서비스는 훌륭합니다. 특별히 침구가 아주 좋았어요.
2021년 12월에 2박 숙박함
답변 제공: Ted Selogie, General Manager 님, 2021년 12월 20일
Dear Guest, Thank you so much for your kind comments about your stay with us! We are so very glad to have welcomed you, and to learn that you had an enjoyable experience at The Plaza. I have shared your comments with our team and I am sure that they will serve as encouragement and inspiration. Thank you for being our guest and we look forward to welcoming you back. Sincerely,

10/10 - 훌륭해요

Youngkue

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 11월에 4박 숙박함
답변 제공: Ted Selogie, General Manager 님, 2021년 12월 8일
Dear Guest, Thank you for taking the time to complete a survey following your recent stay. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to The Plaza in the near future. Yours sincerely,

10/10 - 훌륭해요

HYUJIN

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Hotel
One of best hotel in Manhattan It is not new hotel but maintaining and all the service is wonderful.
2021년 10월에 6박 숙박함
답변 제공: Ted Selogie, General Manager 님, 2021년 12월 13일
Dear Guest, Thank you so much for your kind comments about your stay with us!. We are so very glad to have welcomed you, and to learn that you had an enjoyable experience at The Plaza. I have shared your comments with our team and I am sure that they will serve as encouragement. Thank you for being our guest and we look forward to welcoming you back. Sincerely,

8/10 - 좋아요

BYUNGMAN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
제값하는 호텔
숙박비가 비싼것 외에는 모두 만족스럽습니다.
2019년 9월에 2박 숙박함
답변 제공: Allison K. 님, 2019년 10월 10일
We appreciate you sharing your feedback following your stay at The Plaza. We will be sure to share your comments surrounding our pricing with the appropriate members of our Team. Thank you for choosing The Plaza and we hope to have you join us again soon!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
뉴욕 그 자체
말이 필요없다 개인적으로 뉴욕을 대표하는 최고의 호텔
2019년 9월에 2박 숙박함
답변 제공: Allison K. 님, 2019년 10월 10일
We appreciate the glowing review and rating! Thank you for choosing The Plaza and we hope to have you join us again soon!

8/10 - 좋아요

지니

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
오래된 호텔이라 걱정했는데 다행이 침대와 주변이 청결해서 좋았습니다 또 직원들도 친절하고 지하에 푸드몰이 연결되어있어서 지내기에 편리했습니다
2019년 2월에 4박 숙박함
답변 제공: Allison K. 님, 2019년 2월 10일
Thank you for taking a moment to share your feedback following your visit to The Plaza! We are delighted that you enjoyed your experience and hope to have you join us again sometime soon!

10/10 - 훌륭해요

Sieun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
최고의 호텔
흠잡을곳 없이 모든것이 완벽한 스테이였습니다
2018년 11월에 2박 숙박함
답변 제공: Allison K. 님, 2018년 11월 10일
Thank you for taking a moment to share your feedback! We are delighted to hear that your stay was most enjoyable and we look forward to welcoming you back again soon!

10/10 - 훌륭해요

Sunah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 3월에 2박 숙박함
답변 제공: Allison K. 님, 2018년 3월 16일
Thank you for the fantastic, five-star rating!

8/10 - 좋아요

Cynthia 님, Fort Mill

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was wonderful here and it was clean and room was spacious. Elevators were small but fast and efficient. Shower door fell and broke when I opened but housekeeping and maintenance were quick to come fix. We had booked a suite 1000sq ft can remember I think Edwardian suite but we were disappointed with the view. Thought we booked a city view but definitely not what we received. Overall it was nice stay amd my kids had their own robes and slippers that was a super nice touch.
2024년 5월에 3박 숙박함

10/10 - 훌륭해요

Ryan 님, Rosenberg

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Above and beyond expectations, the attention to detail and the staff here are impeccable. The Plaza is iconic for a reason. Cannot wait to return.
2024년 5월에 3박 숙박함

8/10 - 좋아요

SHEILA

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The Plaza is of course iconic. The building is very old so not everything is spotless. Old curtains get stuck; light interruptors sometimes fail, etc. The staff is not the most friendly - they have some attitude. But if you show the money, you can have the time of your life. Still a great experience.
2024년 5월에 2박 숙박함
답변 제공: Paul Tormey, Managing Director 님, 2024년 5월 20일
Dear Guest,We very much appreciate your comments regarding your stay at The Plaza. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 - 좋아요

Michael

연인과의 여행, 출장 여행
So sorry. Tte Plaza has seen better days.
2024년 5월에 3박 숙박함
답변 제공: Paul Tormey, Managing Director 님, 2024년 5월 20일
Dear Guest, We are delighted to hear that you had an enjoyable experience. Thank you for your kind words and we look forward to having you with us again soon. Warm regards,

10/10 - 훌륭해요

Jose

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love The Plaza Hotel , is a landmark Architecture, history, location. Wonderful service, especially concierge services. Bathrooms could use more maintenance. All in all, still my favorite hotel in NYC
2024년 5월에 6박 숙박함
답변 제공: Paul Tormey, Managing Director 님, 2024년 5월 13일
Dear Guest, We are delighted to hear that you had an enjoyable experience. Thank you for your kind words and we look forward to having you with us again soon. Warm regards,

8/10 - 좋아요

Richard 님, LAS VEGAS

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had some issues with one staff member being Rude and sometimes lack of communication between staff I asked or requested services that were either ignored or lost in communication. Been a good customer have to think about returning
2024년 5월에 5박 숙박함
답변 제공: Paul Tormey, Managing Director 님, 2024년 5월 9일
Dear Guest,Thank you for taking the time to tell us about your experience at The Plaza - A Fairmont Managed Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address these issues and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 - 훌륭해요

Fernando

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Increíble!
2024년 5월에 5박 숙박함
답변 제공: Paul Tormey, Managing Director 님, 2024년 5월 9일
Dear Guest, We are delighted to hear that you had an enjoyable experience. Thank you for your kind words and we look forward to having you with us again soon. Warm regards,

10/10 - 훌륭해요

Magdalena

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Paul Tormey, Managing Director 님, 2024년 5월 9일
Dear Guest, We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

8/10 - 좋아요

José Carlos

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
Lack of flexibility at the Lobby Bar, specially from one guy that thought he was a General instead of a waiter…
2024년 4월에 7박 숙박함
답변 제공: Paul Tormey, Managing Director 님, 2024년 5월 9일
Dear Guest, Thank you very much for taking the time and sharing your feedback.While I wish you had a better experience at the Bar, it is the constructive feedback like this that we learn from and use to improve our services and experience. On the other hand, it is encouraging to know that you enjoyed other aspects of your stay.Thank you for choosing The Plaza and we hope to be presented with an opportunity to better serve you soon.Sincerely,

10/10 - 훌륭해요

Diana 님, Punta Gorda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful place to stay.
2024년 5월에 1박 숙박함
답변 제공: Paul Tormey, Managing Director 님, 2024년 5월 3일
Dear Guest, We are delighted to hear that you had an enjoyable experience. Thank you for your kind words and we look forward to having you with us again soon. Warm regards,

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Paul Tormey, Managing Director 님, 2024년 5월 3일
Dear Guest, We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

10/10 - 훌륭해요

Sheri

2024년 4월에 8박 숙박함
답변 제공: Paul Tormey, Managing Director 님, 2024년 5월 20일
Dear Guest,We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

4/10 - 별로예요

Behnaz

출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel facilities left much to be desired. The bath and shower were subpar, with water not draining properly. Additionally, the carpet and furniture in the room were visibly worn and in need of replacement. Overall, a disappointing experience.
2024년 4월에 3박 숙박함
답변 제공: Paul Tormey, Managing Director 님, 2024년 5월 3일
Dear Guest,Thank you for taking the time to share your detailed feedback. We cannot begin to describe how disheartening it is to learn of your disappointment.Please accept my sincere apologies for the subpar conditions of your accommodations. Rest assured, this is not typical nor exemplary of The Plaza's service legacy. I have shared your comments with our respective teams so that we may investigate and follow-up internally. It is through feedback such as yours that we may ensure our guests enjoy an unparalleled level of service.We do hope the rest of your time in New York was enjoyable, and that you will allow us another chance to better serve you next time your travels bring you to New York City.Sincerely,

10/10 - 훌륭해요

MIZUHO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Paul Tormey, Managing Director 님, 2024년 4월 22일
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 - 훌륭해요

Kaci

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Fabulous
2024년 4월에 1박 숙박함
답변 제공: Paul Tormey, Managing Director 님, 2024년 4월 22일
Dear Guest,We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

6/10 - 괜찮아요

Polina

단체 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Great location, sadly hotels staff is not trained properly , definitely does not act like a five start hotel. No one helped me with a bags outside when my car pulled ip to the entrance . Very slow room service, rude front desk clerk list goes on and on Every year I stay there and every year the same story . Very disappointing
2024년 4월에 1박 숙박함
답변 제공: Paul Tormey, Managing Director 님, 2024년 4월 19일
Dear Guest,Thank you for taking the time to tell us about your experience at The Plaza - A Fairmont Managed Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address these issues and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 - 훌륭해요

Patrick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is by far one of the best hotels in the city with amazing amenities, skilled staff, gorgeous rooms. Always a pleasure to spend time here.
2024년 4월에 2박 숙박함
답변 제공: Paul Tormey, Managing Director 님, 2024년 4월 17일
Dear Guest,Thank you so much for your kind comments about your stay with us! I am delighted you had such an exceptional experience, and that our team went above and beyond to make sure you had a memorable stay. Thank you for being our guest and we look forward to welcoming you back.Warmest Regards,

10/10 - 훌륭해요

Leslie

2024년 3월에 3박 숙박함
답변 제공: Paul Tormey, Managing Director 님, 2024년 5월 3일
Dear Guest, We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

10/10 - 훌륭해요

Gayle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would go again
2024년 3월에 3박 숙박함
답변 제공: Luigi Romaniello, Managing Director 님, 2024년 4월 1일
Dear Guest, We are delighted to hear that you had an enjoyable experience. Thank you for your kind words and we look forward to having you with us again soon. Warm regards,

10/10 - 훌륭해요

javier

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
…
2024년 3월에 4박 숙박함
답변 제공: Luigi Romaniello, Managing Director 님, 2024년 4월 1일
Dear Guest, We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

10/10 - 훌륭해요

Thomas

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The absolute most incredible stay! My daughter and I cried when we were leaving. The staff were exceptional. We were centrally located. Expedia.com came through when our original booking fell through upon late arrival. Grateful to the iconic Plaza for every cherished memory.
2024년 3월에 3박 숙박함
답변 제공: Luigi Romaniello, Managing Director 님, 2024년 4월 1일
Dear Guest,Thank you so much for your kind comments about your stay with us! I am delighted you had such an exceptional experience, and that our team went above and beyond to make sure you had a memorable stay. Thank you for being our guest and we look forward to welcoming you back.Warmest Regards,

10/10 - 훌륭해요

Gus

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Finest hotel in the world!
2024년 3월에 4박 숙박함
답변 제공: Luigi Romaniello, Managing Director 님, 2024년 3월 25일
Dear Guest, We are delighted to hear that you had an exceptional experience. Thank you for your kind words and we look forward to having you with us again soon. Warm regards,

10/10 - 훌륭해요

Michael

2024년 3월에 5박 숙박함
답변 제공: Paul Tormey, Managing Director 님, 2024년 4월 15일
Dear Guest,We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

6/10 - 괜찮아요

Fabienne

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Stunning property and hotel. The location is fabulous and the building is absolutely gorgeous. Service was average and not what I expect from a 5-star hotel. My son got a little candy basket on the first night but there was nothing else the rest of the stay (a couple of chocolates when turning down the beds would be a nice touch at the very least). They called me Mister instead of Ms on the welcome card and did not make any effort to correct once I pointed out I wasn’t a man. There was no effort to get to know us or talk to us. The $65 daily fee is tacky and inelegant. I’m not in New York to eat pancakes or wings or other outdated 80s hotel food (their menu is terrible other than the Palm Court tea) so we only used that amount once. The hotel refused to budge when I mentioned there wasn’t much on the menu we could eat due to food restrictions and said it’s the same for everyone. The blow dryer in the bedroom was gross. The vent was fully crusted with gunk and really needs to be either cleaned or replaced. The bedroom was spacious and beautiful. Room was cleaned around 7pm every day which I did not like - we typically left early for long days of exploring and shopping and came back at about the time the room was being done which was inconvenient. Overall, staying at the Plaza was an amazing experience but I will look for another hotel for our next stay due to the overall lackluster service.
2024년 3월에 3박 숙박함
답변 제공: Luigi Romaniello, Managing Director 님, 2024년 3월 25일
Dear Guest,Thank you for taking the time to share your detailed feedback. We cannot begin to describe how disheartening it is to learn of your disappointment.Please accept my sincere apologies for the shortcomings you experienced during your stay. Rest assured, this is not typical nor exemplary of The Plaza's service legacy. I have shared your comments with our respective teams so that we may investigate and follow-up internally. It is through feedback such as yours that we may ensure our guests enjoy an unparalleled level of service.We do hope the rest of your time in New York was enjoyable, and that you will allow us another chance to better serve you next time your travels bring you to New York City.Sincerely,

10/10 - 훌륭해요

Renee 님, Whittier

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was over the top in service. The hotel is beautiful. The rooms are beautiful. The area is so quiet and safe you could walk around at any time of day. The location was perfect. So many things within walking distance.
2024년 3월에 4박 숙박함
답변 제공: Luigi Romaniello, Managing Director 님, 2024년 3월 25일
Dear Guest,Thank you so much for your kind comments about your stay with us! I am delighted you had such an exceptional experience, and that our team went above and beyond to make sure you had a memorable stay. Thank you for being our guest and we look forward to welcoming you back.Warmest Regards,

10/10 - 훌륭해요

Dana 님, Charlotte

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a beautiful property. The smell when you walk in is delightful Gardenias. The beds and pillows were very comfortable and were a welcome relief after a long day of walking. We had always wanted to stay there and are so glad we did. In addition the rooms are beautiful you feel like royalty.
2024년 3월에 3박 숙박함
답변 제공: Luigi Romaniello, Managing Director 님, 2024년 3월 20일
Dear Guest,Thank you so much for your kind comments about your stay with us! We are so very glad to have welcomed you, and to learn that you had an enjoyable experience at The Plaza. I have shared your comments with our team and I am sure that they will serve as encouragement and inspiration.Thank you for being our guest and we look forward to welcoming you back.Sincerely,

10/10 - 훌륭해요

Kasia

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed for four days. You cannot beat the location. We were travelling with our 2.5 year old daughter and we were made to feel so welcome. The entire staff exudes hospitality and grace. Won’t be staying anywhere else when visiting NYC.
2024년 3월에 3박 숙박함
답변 제공: Luigi Romaniello, Managing Director 님, 2024년 3월 18일
Dear Guest, We are thrilled to hear that you and your family had an exceptional experience. Thank you for your kind words and we look forward to having you with us again soon. Warm regards,

10/10 - 훌륭해요

DAVID

좋아요: 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Luigi Romaniello, Managing Director 님, 2024년 3월 18일
Dear Guest, We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

10/10 - 훌륭해요

Tracey Lynne Phoenix 님, Gilbert

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall this was the BEST hotel we have ever stayed at. From the moment we arrived from the airport until we left 7 days later back to the airport. Door staff were attentive, available, and very helpful with rides not associated with the hotel. We cannot say enough about the Concierge staff - EVERY request we made they were there with an answer, recommendation, or just plainly made reservations for us. Best Concierge ever - especially Bill and Juliet! Our 2 room suite was an upgrade which we needed for 7 days in this luxury hotel.The one issue we had was taken care of immediately which was the mattress - way too soft for our taste - but was changed out almost the same hour we requested it. Thank you Plaza Hotel staff for making this the best 70th birthday celebration we could ask for. We will stay again.
2024년 3월에 7박 숙박함
답변 제공: Luigi Romaniello, Managing Director 님, 2024년 3월 18일
Dear Guest,Thank you so much for your kind comments about your stay with us! I am delighted you had such an exceptional experience, and that our team went above and beyond to make sure you had a memorable stay. Thank you for being our guest and we look forward to welcoming you back.Warmest Regards,

8/10 - 좋아요

Jaclyn

2024년 3월에 3박 숙박함
답변 제공: Luigi Romaniello, Managing Director 님, 2024년 4월 5일
Dear Guest, We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

10/10 - 훌륭해요

Julius

2024년 3월에 3박 숙박함
답변 제공: Luigi Romaniello, Managing Director 님, 2024년 4월 5일
Dear Guest,We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

8/10 - 좋아요

Charles

2024년 2월에 3박 숙박함
답변 제공: Luigi Romaniello, Managing Director 님, 2024년 4월 5일
Dear Guest, We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

10/10 - 훌륭해요

patricia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely love this hotel. The service is amazing. Russell at the reception desk went above and beyond with his service. Will be back soon!
2024년 3월에 3박 숙박함
답변 제공: Luigi Romaniello, Managing Director 님, 2024년 3월 18일
Dear Guest,Thank you so much for your kind comments about your stay with us!. We are so very glad to have welcomed you, and to learn that you had an enjoyable experience at The Plaza. I have shared your comments with our team and I am sure that they will serve as encouragement and inspiration.Thank you for being our guest and we look forward to welcoming you back.Sincerely,

10/10 - 훌륭해요

Mark 님, Los Angeles

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall very friendly staff. Champagne Bar is great, as is the high tea. Room Service actually delivers as promised too.
2024년 3월에 3박 숙박함
답변 제공: Luigi Romaniello, Managing Director 님, 2024년 3월 13일
Dear Guest, We are delighted to hear that you had an enjoyable experience. Thank you for your kind words and we look forward to having you with us again soon. Warm regards,

10/10 - 훌륭해요

Annmarie

연인과의 여행
Iconic! Impeccable Service and charm! First class all the Way
2024년 3월에 1박 숙박함
답변 제공: Luigi Romaniello, Managing Director 님, 2024년 3월 13일
Dear Guest,We are delighted to learn that you had an exceptional experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

2/10 - 너무 별로예요

IVAN M

별로예요: 청결 상태
2024년 2월에 3박 숙박함
답변 제공: Luigi Romaniello, Managing Director 님, 2024년 3월 7일
Dear Guest,Thank you for taking the time to share your honest feedback. We strive to ensure all of our guests experience The Plaza's legacy of extraordinary service and are disheartened to learn that your stay fell short.Should your time permit, we invite you to please contact us directly at plzfrontofficemanagement at fairmont.com with your reservation details so that we may further investigate and work to make it right. It is through feedback such as yours that we may continuously ensure our guests receive the highest levels of service.We hope for the opportunity to better serve you the next time your travels bring you to New York.

10/10 - 훌륭해요

Michelle Kathleen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel, excellent staff, and very clean rooms (so important). Only thing that would have made our stay better would be new mattresses, the linens were very nice.
2024년 2월에 3박 숙박함
답변 제공: Luigi Romaniello, Managing Director 님, 2024년 3월 7일
Dear Guest,We very much appreciate your comments regarding your stay at The Plaza - A Fairmont Managed Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 - 훌륭해요

Edith

2024년 2월에 3박 숙박함
답변 제공: Luigi Romaniello, Managing Director 님, 2024년 3월 7일
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 - 좋아요

Dan

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 4박 숙박함
답변 제공: Luigi Romaniello, Managing Director 님, 2024년 3월 7일
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 - 훌륭해요

Christina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The definition of perfection
Absolute perfection.
2024년 2월에 3박 숙박함
답변 제공: Luigi Romaniello, Managing Director 님, 2024년 3월 7일
Dear Guest,Thank you so much for your kind comments about your stay with us! We are so very glad to have welcomed you, and to learn that you had an exceptional experience at The Plaza. I have shared your comments with our team, and I am sure that they will serve as encouragement and inspiration.Thank you for being our guest and we look forward to welcoming you back.