I am writing to express my extreme dissatisfaction and outrage regarding my recent stay at booked through Expedia. Despite the glowing reviews, our experience was nothing short of a nightmare, severely tarnishing our vacation.
From the very beginning, we were subjected to appalling treatment. We informed the hotel of our delayed arrival multiple times, yet we were continually threatened with reservation cancellation if we did not arrive by 11 PM. After relentless negotiation, we were grudgingly given until 12:30 AM, forcing us into a frantic rush and unnecessary stress.
Upon arrival, the hotel's conditions were absolutely unacceptable:
The rooms were revoltingly stinky and dirty.
The floors were disgustingly sticky.
The bathrooms had no water initially, forcing us to change rooms.
The staff's behavior was shockingly uncooperative and outright rude as we were checking in midnight. Despite booking two rooms and requesting them to be on the same floor due to our elderly parents, we were given rooms on different floors. The key cards malfunctioned constantly, exacerbating our frustration.
On the second day, we requested again for rooms on the same floor. The staff deceitfully agreed only after noon and but, upon our return around 11PM, we found the promised room had been given away. This blatant disregard for our request and gross mismanagement was infuriating.
To add insult to injury, the so-called "breakfast included" was a pathetic joke – just muffins and coffee and Oat.