BROKEN WINDOWS, SHIWERR DOOR BROKEN, NOBODY TO GREET US UPON ARRIVAL, KEYS DID NOT OPEN DOOR TO ROOM, MISERABLE AND IGDIGNANT STAFF WHEN WE COULD FIND THEM, LACK OF ENGLISH SPEAKING PEOPLE, NO HEAT OR AC, WE DIDN'T DESERVE TO BE TREATED AS LOUSY AS WE WERE.