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컴포트 스위트 에어포트 여행 후기

2.5 out of 5
컴포트 스위트 에어포트
12570 Jefferson Ave, Newport News, VA

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1000개 이용 후기 중 552개" "
평점 8 - 좋아요. 1000개 이용 후기 중 283개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 92개" "
평점 4 - 별로예요. 1000개 이용 후기 중 33개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 40개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

8/10 - 좋아요

Sanghoon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
위치가 좋은 편리한 호텔
위치가 공항에서 가까워서 좋았습니다. 주변에 맛있는 레스토랑동 걸어 갈 수 있는 위치에 있어서 좋았습니다.
2017년 12월에 17박 숙박함
답변 제공: Kim 님, 2018년 1월 11일
Dear Sanghoon, Thank you for taking the time to fill out our online survey. We are glad that you enjoyed your stay and we hope to see you again!

10/10 - 훌륭해요

Chandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Jessica 님, newport news

좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태
Their was a rat in the room
2024년 4월에 1박 숙박함

8/10 - 좋아요

Donna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I would have liked a later time for breakfast to end. 9:30 am on a weekend is too early
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Rebecca

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was so nice and went above and beyond there job very clean and comfortable beds
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Rhonda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함

10/10 - 훌륭해요

megan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location for everything in Newport and close to Williamsburg.
2024년 3월에 2박 숙박함

2/10 - 너무 별로예요

John

단체 여행, 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A couple hours after checking in, I was told I couldn’t have a birthday party for my son and the staff would call the police and evict us if I did. The whole purpose of getting the room was so my son could have a party and use the pool with his two friends. I got a room big enough for 6 so we could have six in the pool. I was not informed by staff of the no party policy and was refused a refund. I complained to Choice Hotels and they said there is nothing they could or would do about it. This policy must be illegal. I was intimidated by staff with the threat of police, and when I emailed the manager he responded that I had unregistered guests going to use the pool, which I never told him the names of my six guests so how would he know? Also, he said I was told of the policy before booking which is a lie and he has no proof of what I was told. This no parties policy is a bate and switch.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

shanell

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I always enjoy my stay here! Fits all my needs!!
2024년 3월에 3박 숙박함

6/10 - 괜찮아요

Byungkook

2024년 3월에 1박 숙박함

8/10 - 좋아요

Michele

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Chad

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Laurie

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The main issue was the pool heater was not working properly, so the pool was freezing. Positives were the beds were really comfortable, the included breakfast was pretty good, and the location was convenient to everywhere I needed to go.
2024년 2월에 5박 숙박함

6/10 - 괜찮아요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The employees were very friendly and helpful. One problem was the TV. We couldn't figure out how to change channels. The caretaker came in and helped us. It would be helpful to have a instruction card to go with the TV.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Yosia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was second time staying at this location and it surely will not be the last . I am more certain about staying with you all for the quality service I have received each time I visited the airport location. The young man at the front desk was the one who helped me to check in but the young lady was phenomenal. As soon as I get thru the front door I was greeted with the biggest and warmest smile. She assisted the young man to get me a speedy check in and also made my stay a bit better. I had forgot my toothbrush this stay, I immediately called down stairs and the young man let me know you guys had some and I could come down to receive one.when I actually got down stairs I was met with the young lady who informed me I could have coffee any time. That was such a pleasant surprise because I surely needed that. She was the one who actually brought me my tooth brush and as well as one for my husband along with toothpaste. I just would like to certainly thank you all for another great stay. I will see you all again soon. I’m excited about the pool for my next stay. Also the gentleman who I seen upon checking out gave a warm atmosphere as well even though I was leaving the building me he was very friendly and got my day off to a great start for just being that.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Mack

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I thoroughly enjoyed my stay here.

10/10 - 훌륭해요

Yosia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The young man when I checked in did an amazing job . His customer service skills were amazing. He made it a quick and easy sign in. Wonderful Job Sir!!! I was in a rush to get me and my husband a good nights rest and we were able to do that. I will definitely be coming back to stay with you all again!
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Jennifer

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was very nice and the front desk was so friendly
2024년 1월에 1박 숙박함

8/10 - 좋아요

Janice 님, Blacksburg

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Tub had hot water but when switched to shower - no hot water!
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Henry

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Decent no complaints at all and got a free shuttle to the airport
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Cynda

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Arthur

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very clean with friendly people and a good location.
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Jacqueline

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Pamela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Miss Amy is the absolute BEST front desk manager! She is happy, helpful, hilarious, and professional! I cannot say enough nice things about her. She is a lovely lady and truly an asset to your company. I will stay there again because of her. She is the reason I came back this time!!
2023년 12월에 7박 숙박함

10/10 - 훌륭해요

Neysa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

april 님, queens village

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Marcia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The ambience was calm and welcoming and the staff were very much accommodating and polite.

10/10 - 훌륭해요

glenda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

8/10 - 좋아요

Vernell

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Scott

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Gloria

2023년 12월에 2박 숙박함

4/10 - 별로예요

Brandie

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Disappointing
Bed was comfy, bed skirt had food stains on it, breakfast was very disappointing. Nasty eggs and cardboard tasting sausage patties. They also had a fridge full of expired yogurts ..gross. Do yourself a favor and pay $15 extra bucks and stay at the comfort suites in Williamsburg. So much nicer and cleaner
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Steven

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice hotel for a good price.
We've stayed in this hotel several times while our son was doing AIT at Fort Eustis. The staff is very friendly, rooms were clean and in good working order, breakfast was not top notch but good for a hotel breakfast. Our room held 6 people and was comfortable.We enjoyed our stay.
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Steve

2023년 11월에 2박 숙박함

8/10 - 좋아요

Juan Alejandro

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stayed for 4 nights it was a pretty accommodating spot but we did happen to get some unwanted cigarette smell in our room from either the room next to us or the workers smoking in our room
2023년 12월에 3박 숙박함

8/10 - 좋아요

Jacquelyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was nice and spacious. The shower needs more water pressure. A little bit noisy, you could hear almost everything in the hallway.
2023년 12월에 4박 숙박함

10/10 - 훌륭해요

Brenda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stink, stank, stunk
Checked in at 6:00 PM. Sorry laundry and cleaning carts in hallway on the way to room. Room smelled strongly of cleaning solution and was very stuffy. Pillow on bed very uncomfortable. Breakfast was terrible. Waffle batter was old and did not cook properly. Had to discard waffles.
2023년 12월에 1박 숙박함

8/10 - 좋아요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함

8/10 - 좋아요

Quranda

2023년 12월에 1박 숙박함

4/10 - 별로예요

narina

연인과의 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
My recent stay at Comfort Suites Airport provided a generally positive experience tainted by a starkly disappointing interaction with a member of the staff. The room was impeccably clean and comfortable, meeting my expectations in terms of quality and upkeep. However, my encounter with the receptionist around 10 pm left a bitter taste. Upon returning to the hotel, I found the doors already closed, requiring a key card for entry. Despite my attempts, the card failed to work, prompting assistance from the reception desk. The receptionist, regrettably, exhibited a level of unprofessionalism and rudeness that marred the otherwise pleasant stay. She attributed the card malfunction to potential demagnetization caused by proximity to other items, particularly my keys. Despite my explanation that the key was kept in my wallet, her demeanor turned hostile. Her disrespectful tone, eye-rolling, and audible sighs escalated the situationu, leaving me feeling disrespected and unheard. Hospitality, a fundamental aspect of the service industry, was sorely lacking in this encounter. The dismissive and almost passive-aggressive behavior exhibited was jarring and unexpected. While her assistance resolved the card issue, the overall experience was tarnished by her lack of professionalism and courtesy. The comfort of the room and the hotel's amenities provided a satisfactory stay, but the memory of the poor customer service overshadows the positive aspects.
2023년 12월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2023년 12월 10일
Thanks for staying with us and for your candid comments. I must take exception to your characterization of our team member Amy. I have worked with her for more than 2 years and she is the best hospitality professional I have ever encountered. If you look at the reviews for this hotel on any search engine, you will see that her exceptionally positive reviews outweigh the negative reviews by 25 to 1. We wish you the best in your hotel stays elsewhere.

6/10 - 괜찮아요

chiquita

2023년 12월에 1박 숙박함

8/10 - 좋아요

Shawnice

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast wasnt the best but the cleanliness and friendly staff made up for it.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Rainer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Always good stay
2023년 11월에 9박 숙박함

8/10 - 좋아요

Candy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was great but when they upgraded the room they should have upgraded the toilet to comfort height
2023년 11월에 2박 숙박함

8/10 - 좋아요

Miriam

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I enjoyed my stay. First hotel in a long time that not smell marihuana. Keep it up!!
2023년 11월에 2박 숙박함

8/10 - 좋아요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was courteous and friendly The place is decent…the breakfast could be better but it’s not bad in a pinch
2023년 11월에 4박 숙박함

10/10 - 훌륭해요

Bridget

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was clean with update amenity
2023년 11월에 1박 숙박함

8/10 - 좋아요

Jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함