Search Inns in Niagara Falls - Western New York

"When I checked in,it was early and they said room was clean and ready to check in aroubd 2, therefore, checked in. When opened the room, it was NOT clean,sheets were piked ontbe bad, garbage still in the room, it was NOT ready. Then, put me in a room that had NO privacy, windows facing the inside sitting and eating area, as i specifically requested privacy when i check in, this was unacceptable either. So, when got to the THIRD ROOM, there was NO instructions on how to even use the TV, the WiFi information was not correct on the information sheet provided at check in. When I called to ask, the staff made me feel stupid and little andbc of this, didn't even bring up thw WiFi as to not be belittled in their passive aggressive way. I have wanted to stay at this hotel for YEARS, finally had the opportunity, and was a complete and utter DISASTER. Will NEVER stay there again. Should have stayed at a different property."

"It was perfect for a little getaway. Everything seemed clean and the staff was very friendly, even gave us some recommendations for food areas."

"The floor in our room was very dirty, not well suited for elderly, long walks to the rooms."

"It is a very beautiful and clean hotel, and the entire staff is very friendly; the pool is very large and clean."

"Worked well being close to the university."

"I enjoyed the large shower in the bathroom."

"Took 35 minutes for a shuttle to get 2 miles from the airport, no call from desk clerk to alert driver. Room lock on door malfunctioning. Urine in the toilet upon entry into the bathroom, obviously left by cleaning staff or never checked. Absolutely disgusting."

"Nice"

"Easy check in, good location in proximity to the Falls, comfy bed and pillows. "