Chalets in North America

"The hotel never ceases to amaze with the warm accommodation and staff. It feels pleasant to stay here and I would stay here again in the heart of downtown Toronto."

"Great location near Times Square and Broadway. Clean room, friendly staff, and easy check-in/check-out. Rooms are small, but overall a good stay at an affordable price point for Manhattan hotels."

"The room was pretty old and not maintained well. I also got eye infection from the pillow ."

"So you save a dollar a day by making the soap , shampoo, and conditioner squirt tiny drops at a time but by the time a guest has stood there for several minutes pumping and pumping just to get enough to wash their hair, you've more than lost it in guest perception of the hotel. Not to mention the likely cost of the water, just standing there pumping. It feels very much like the sort of thing where you pinched a penny but helped your guest in the eye, leaving them with a very sour perception of the hotel."

"Property has an EXCELLENT LOCATION Has just reopened after being closed for renovation Opened may 1 .. we checked in may 2 Much work still in process As expected a few loose ends Helpful but not quite ready staff Communication was lacking They will do better Rooms VERY small particularly the bath No in room coffee or fridge Had been requested but never came … no room for it anyway This one may get better as work and organization continues"

"Hotel is older, but it is in a great location. "

"Ok"

"Stay here period. Comfortable beds and well organized rooms with good blackout curtains for the city that never sleeps. The staff are absolutely amazing and helpful. The bar is so comfortable amd the food from breakfast onward is really good. The hotel is literally 20 steps from Times Square. Want a great experience and value for your hard earned money- stay here."

"The heater made a loud noise at night and kept us from sleeping well. We reported it, but they said it was normal—that was the only thing I didn't like. Everything else was fine."