2/10 - 너무 별로예요
Andreas
2025년 10월 23일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unorganized, unclean, and unwilling to take responsibility
It took me 90 minutes to check in because the hotel made a mix-up between Expedia and Hilton. I arrived at 1 a.m., exhausted, only to be given keys to occupied rooms — twice.
As compensation, I was given an “upgrade,” which turned out to be an identical room on a different floor. They also made the minibar free, but never told me about it.
My team’s room was next to a party room, and some of their belongings were thrown out or removed, totaling about $300 in losses. The hotel refused to compensate for it and instead told us to file a police report if we didn’t like the outcome.
After spending three hours in total with the front desk trying to resolve issues — including discovering they were about to charge me for an extra room — the only compensation offered was a 3% discount.
The rooms themselves were not very clean, and the furniture was frayed, stained, and worn out.
Even for an affordable hotel, this experience was well below expectations. You truly don’t get what you pay for here.
Andreas
2025년 10월에 4박 숙박함
