Don’t stay here! My bad for not reading the google reviews before. You enter the facility (lobby) and there is a terrible odor, mostly weed. In the room, there was humidity odor. There were cockroaches in the room bathroom and microwave. One day when we asked for clean towels, the front woman told us we had to ask the next day 11-5pm. The last night, we arrived at aprox 7pm. The door system of our friends (were in another room) didn't function, the door didn't open. When they went to front desk, the woman told them they had to wait until next day so the maintenance guy could fix it. They were in bathing suits arriving from a water park, all the clothes, shoes, medicines, essentials, passport were inside the room. They were 2 adults ant 2 minors. The hotel didn't want to resolve the problem. At first, they offered them one room but they didn't have any clothes to change. They had to buy clothes, toothbrush, everything necessary until the next day. Who was going to pay for that One hour later, when they asked for the room, the woman told them that they didn't have any room to offer, that it was too late. Where they were going to stay? They had to call the police and explained the situation. At first, the manager said she couldn't do anything, 40 minutes later arrived some guy that fix and opened the door. Expedia located them in another hotel after this situation.
Our plans for that night were ruined.
The service and empathy were terrible. I am warning you…don't stay here.