Find Resorts & Hotels with Spas in Otley

"Have stayed here a few times but would maybe try somewhere else next time. It’s a shame but basic things let it down. No sugar in the room. Very poor tv signal which was so bad we could not watch the tv. When we mentioned it at reception we got told the signal was not good in that room. So why not sort it !! Dinner was excellent however the service was dismal. Waited 25 mins for our plates to be cleared and then another 25 minute wait for dessert. All in all very disappointing for the price. "

"Ok but a bit tired and scruffy. Showers at the spa not working. Lockers not working. Leaking plumbing. Cold swimming pool. Steam room not working. "

"Breakfast menu was excellent "

"Me and my partner booked a two night stay for a special birthday, we decided to book what we thought to be a posh hotel and pay a little bit more unfortunately there was nothing posh about it just the prices. We arrived and the front of house staff all seemed lovely. We were given the keys to our room and on entering it was the most bleak depressing grey room I’d ever stayed in it was shabby nothing matched and it was in no state to be let out especially not at near enough £400 for 2 nights the window had a massive gap in it and was hanging out which we did complain about because it was a danger and I thought it was going to fall out it was noisy and cold with the wind blowing in the first night they had put filler in it by the second night. The tea tray had 2 teabags on it so one each you would expect a decent tea tray in the Hilton. Hardly any channels worked on the tv and to be honest the less time spent in that room the better. We had booked breakfast and evening meal the evening meal on the first night was absolutely rubbish I ordered a pasta dish it just looked like a plain bowl of pasta with 2 prawns chucked in then they added charges at end for a meal we had already paid for so felt pressured to pay it even though we didn’t even use the £35 allowance they also added onto a bottle of £4.50 water the woman at dinner was pushy and rude we didn’t return the second night. The only decent thing was the breakfast. But from our experience rooms and building need overhauling. "

"Nice location and ambiance."

"Clean room. Short drive to nearby shops. Pool facilities were good. Good breakfast."

"Very happy with all of the staff at this hotel the service was excellent especially mae on reception"

"Lovely hotel - modern and clean with helpful staff."

"Grand Hotel , well maintained, and clean , great location "