“Arrived at 4:00pm for check-in. Waited in line about 20 minutes. Then we were told our room wasn't ready. They changed our room, and it should be ready in 20 to 30 minutes and they would call us. After 2 hours, we went to reception, and were told our room still wasn't ready. Now it's 6:30 and we have a concert at 8:00. After about 10 minutes, they found a room on a different floor. At check-out, we asked for a late check-out and were told by Samantha, the only person that was rude our...
“Arrived at 4:00pm for check-in. Waited in line about 20 minutes. Then we were told our room wasn't ready. They changed our room, and it should be ready in 20 to 30 minutes and they would call us. After 2 hours, we went to reception, and were told our room still wasn't ready. Now it's 6:30 and we have a concert at 8:00. After about 10 minutes, they found a room on a different floor. At check-out, we asked for a late check-out and were told by Samantha, the only person that was rude our...
Steven