"We stayed in a Junior Suite and initially had a good experience. The resort was very clean, well maintained, and the staff were friendly and helpful throughout our stay. The housekeeping team was kind, and the on-site medic was professional and supportive when we needed assistance.
Unfortunately, our stay was overshadowed by a serious maintenance issue. During the night, the air-conditioning unit leaked water onto the floor near the bathroom entrance. The leak went unnoticed while we were asleep, and in the morning my fiancée slipped on the water when walking to the restroom. She fell and injured her back.
The staff responded professionally, and the hotel kindly extended our checkout from 11:00 AM to 1:00 PM. While we appreciated their assistance, we still had to catch a ferry to Cebu and then continue to the airport for our flight back to Australia. The incident caused significant stress, disrupted our travel plans, and my fiancée was in considerable pain throughout the journey.
While I acknowledge the kindness and professionalism of the staff who assisted us, a preventable maintenance issue resulted in an injury and had a major impact on the final day of our trip. Because of that, I cannot rate the stay positively despite the otherwise good aspects of the property."
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