The office appeared nice and updated along with the breakfast area. Front desk staff was befuddled. I noted clutter and notes taped to the glass behind the desk, not so well kept. Waited 20 minutes while clerk tried to correct a booking issue for another customer who had reserved 2 non-smoking rooms and actually given 1 non-smoking and 1 smoking rooms. Then it was discovered she’d assigned the customer to an already occupied room. The customer ended up cancelling and left and had to remind the clerk to return her her credit card. The confusion continued with my check-in. The clerk was in a state of disarray and appeared extremely confused. I have some physical limitations but managed to haul all my luggage up a flight of stairs only to discover my room was also occupied. After locating the owner, I finally got a room. The room we stayed in wasn’t the cleanest, spiderwebs on several walls, headboard to the bed was not clean and food debris was on the lamp base. There was a significant gap in between the entry door and the frame, large enough small rodents and such could pass. The building is slightly outdated as there were no USB ports for electronic devices. The morning breakfast was nice and met all my expectations. I have stayed in worse establishments but this is near the bottom of the list. I wouldn’t recommend staying here if there are other options available. The owner commented it had been a freak day with the computer system, that didn’t change the state of the room.