Paseo de Susana Park Tours

The hotel was nice and seemed fairly well-maintained. I was not impressed with the cafe on the lobby/main level. I ordered a burger and when I took the meal back to my room, there was a screw/hardware sitting on top of the box. They did take it back and remake it but the burger was not good at all - the beef bulgogi was though. I also needed to depart early and because it was booked through Expedia, they refused to refund the remaining two nights that I did not use - though it was well within their ability to do so. Not what I would expect from a high-rated facility. Overall, staff was nice. Keep that in mind: Hardware in your food, lack of flexibility with the room reservation.

Air conditioning wasn't getting cold, maintenance came & still same out come. Staff at me & my family breakfast was really terrible. I had my 2 daughter, one of them is under a year old the other 3 yrs. Being rushed to eat/put my food due to time was unacceptable. Glad Ms Perez was able to help resolve the issue. Just know i wont be staying here until these things get cleared up. Good luck .