We’ve trusted Expedia for well over 15 years.
We booked Pensacola B&B during graduation week primarily for the excellent location within walking distance of the Pensacola Bay Center and restaurants. Unfortunately, the location was the only positive part of our stay.
Upon arrival, our keys were left in an envelope on the front door with no greeting, orientation, or communication about the property. While the listing does disclose that the bathroom is private but not attached to the room, it was not clear that it was located across the hallway and adjacent to a shared sitting area, making it feel far less private than expected.
“Victoria’s Room” was tiny, cluttered, and poorly maintained. The window AC unit was dirty, the room smelled dusty and moldy, the mattress was extremely uncomfortable, and the pillows and bedding appeared worn and stained. Both my husband and I experienced coughing and congestion during our stay.
The bathroom was in poor condition with mildew, cracks in the tub/shower area, and very low-quality toiletries. The refreshments consisted of stale lemon bread and bargain sodas, with no bottled water provided.
The overall atmosphere felt awkward and unwelcoming. Based on our experience, we cannot understand the many glowing reviews. Had it not been graduation week with limited lodging options, we would have left and stayed elsewhere.