외관

하얏트 플레이스 템프 피닉스 에어포트 여행 후기

3 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1010개 이용 후기 중 568개" "
평점 8 - 좋아요. 1010개 이용 후기 중 249개" "
평점 6 - 괜찮아요. 1010개 이용 후기 중 95개" "
평점 4 - 별로예요. 1010개 이용 후기 중 60개" "
평점 2 - 너무 별로예요. 1010개 이용 후기 중 38개" "

8.6/10

청결 상태

9.0/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Jamaica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Every time we fly into Phoenix, we stay at this hotel because of the ease of checking in. The staff are amazing, very accommodating and welcoming - especially after a long day of traveling. It’s refreshing to come to a hotel where the service is incredible. Thank you to everyone!
2024년 5월에 1박 숙박함
답변 제공: Hyatt AGM 님, 2024년 5월 27일
Thank you for this amazing feedback Jamaica! We look forward to seeing you the next time you are in Arizona.

10/10 - 훌륭해요

Casey

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
What not to like it was safe and quiet there best place to stay. I recommend ataying there again
2024년 5월에 2박 숙박함
답변 제공: Hyatt AGM 님, 2024년 5월 27일
Thank you Casey! We are happy that we made you feel safe and that you were able to enjoy your visit to Arizona!

10/10 - 훌륭해요

Jack F

좋아요: 편의 시설/서비스
Elevator got stuck and there's only 2 elevators minutes
2024년 5월에 1박 숙박함
답변 제공: Hyatt AGM 님, 2024년 5월 27일
Hello Jack! Thank you for letting us know about this issue. Your feedback will help us make future guest experiences better.

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to town
2024년 5월에 3박 숙박함
답변 제공: Hyatt AGM 님, 2024년 5월 27일
Thank you for your review Mark!

10/10 - 훌륭해요

joanne 님, winthrop

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I have to say everyone at the highest was awesome for me knowledgeable very helpful in every way possible really glad I wound up there
2024년 5월에 3박 숙박함
답변 제공: Hyatt AGM 님, 2024년 5월 27일
Hello Joanne! thank you for this awesome feedback! We are so pleased to hear that you enjoyed your stay with us!

4/10 - 별로예요

Justin

2024년 2월에 4박 숙박함
답변 제공: HPTempeGM 님, 2024년 5월 23일
Thank you for staying with us. We're sorry to hear you did not enjoy your experience and we wish you had let us know how we can improve. We hope you will give us another opportunity to exceed your expectations in the future.

10/10 - 훌륭해요

chris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: HPTempeGM 님, 2024년 5월 22일
Thank you so much for staying with us! We hope to see you again soon!

10/10 - 훌륭해요

Samantha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very easy check in very friendly staff
2024년 5월에 1박 숙박함
답변 제공: HPTempeGM 님, 2024년 5월 21일
Thank you for staying with us! We're glad you had a great experience and we hope to see you again soon!

10/10 - 훌륭해요

Christina

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Far awat from restaurants, etc
2024년 5월에 1박 숙박함
답변 제공: HPTempeGM 님, 2024년 5월 20일
Thank you for staying with us. We hope you were able to take advantage of our convenient shuttle service to restaurants within 3 miles of the hotel. We look forward to being of service to you again in the future.

10/10 - 훌륭해요

Ramona 님, Wake Forest

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is a hidden gem!
2024년 5월에 1박 숙박함
답변 제공: HPTempeGM 님, 2024년 5월 20일
Thank you so much for this great feedback! We truly appreciate you choosing Hyatt and we hope to see you again in the near future.

10/10 - 훌륭해요

Robin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Served the purpose
2024년 5월에 1박 숙박함
답변 제공: HPTempeGM 님, 2024년 5월 20일
Thank you for staying with us! We hope you will visit us again in the near future.

10/10 - 훌륭해요

Reba

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I had a super early flight and it was only a 10min drive.
2024년 5월에 1박 숙박함
답변 제공: HPTempeGM 님, 2024년 5월 20일
Thank you for staying with us. We're glad to hear you enjoyed our convenient location near Sky Harbor airport and we hope to see you again the next time your travel plans bring you to Tempe.

10/10 - 훌륭해요

Carolyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient to airport.
2024년 5월에 1박 숙박함
답변 제공: HPTempeGM 님, 2024년 5월 16일
Thank you for staying with us! We hope to see you again soon.

8/10 - 좋아요

Seth

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very large comfortable rooms
2024년 5월에 1박 숙박함
답변 제공: HPTempeGM 님, 2024년 5월 16일
Thank you for staying with us! We hope to see you again soon.

10/10 - 훌륭해요

Jabbes

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Its a nice hotel and the staff is good.
2024년 5월에 2박 숙박함
답변 제공: HPTempeGM 님, 2024년 5월 16일
Thank you for staying with us! We appreciate the great feedback and we hope to see you again soon.

6/10 - 괜찮아요

Manuel

좋아요: 청결 상태
별로예요: 직원 및 서비스
Ghjj
2024년 5월에 1박 숙박함
답변 제공: HPTempeGM 님, 2024년 5월 16일
Thank you for staying with us! We hope to see you again soon.

10/10 - 훌륭해요

Charlene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: HPTempeGM 님, 2024년 5월 16일
Thank you for staying with us! We hope to see you again soon.

10/10 - 훌륭해요

Stephanie

연인과의 여행, 아이를 동반한 가족 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had a great stay! Clean, quiet, and great service. I wish we had more dining options.
2024년 5월에 2박 숙박함
답변 제공: HPTempeGM 님, 2024년 5월 16일
Thank you for staying with us! We truly appreciate your feedback and we hope to see you again soon.

10/10 - 훌륭해요

Wesley

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very nice and friendly. Property was clean. Only "issue" i had was there's not enough lighting in the rooms but that seems to be the case in a lot of hotels these days.
2024년 5월에 1박 숙박함
답변 제공: HPTempeGM 님, 2024년 5월 8일
Thank you for staying with us. We are glad you had a great experience with our staff and we hope to see you again in the near future.

8/10 - 좋아요

Vicki

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: HPTempeGM 님, 2024년 5월 8일
Thanks for staying with us! We hope to see you again in the near future.

10/10 - 훌륭해요

Tracy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Transportation to airport and ASU was A . Breakfast was pretty good. Property was one of the most quiet hotels. There's not much around the area. All restaurants within 0.5 miles of walking distance closes by 6pm, except for Rally's. Hotel has a cafe that is acceptable.
2024년 5월에 2박 숙박함
답변 제공: HPTempeGM 님, 2024년 5월 5일
Thank you for the great feedback! It was our pleasure to have you as our guest and we hope to see you again in the near future.

10/10 - 훌륭해요

david

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: HPTempeGM 님, 2024년 5월 5일
Thank you for staying with us! We hope to see you again soon!

10/10 - 훌륭해요

SAME

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful
2024년 4월에 2박 숙박함
답변 제공: Hyatt AGM 님, 2024년 5월 1일
Hello SAME, Thank you for your wonderful feedback! We hope to see you again soon!

8/10 - 좋아요

Fred

2024년 4월에 1박 숙박함
답변 제공: HPTempeGM 님, 2024년 5월 17일
Thank you for staying with us. We hope to see you again soon.

4/10 - 별로예요

Steven

별로예요: 숙박 시설 상태 및 시설
Poor location and property in disarray
2024년 4월에 4박 숙박함
답변 제공: HPTempeGM 님, 2024년 4월 26일
Thank you for your review. We're sorry to hear you did not enjoy our convenient location directly between Sky Harbor airport and downtown Tempe. Our renovation is nearing completion which should alleviate any feelings of disarray that you mentioned. We hope you will give us another opportunity in the future.

10/10 - 훌륭해요

Hector

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent modern property, beautiful rooms, and with an excellent free breakfast.
2024년 4월에 1박 숙박함
답변 제공: HPTempeGM 님, 2024년 4월 26일
Thank you so much for the great feedback! We truly appreciate you choosing Hyatt on your visit to Tempe and we hope to see you again in the near future.

10/10 - 훌륭해요

Katie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfy bed, clean room, smooth & friendly check-in.
2024년 4월에 1박 숙박함
답변 제공: HPTempeGM 님, 2024년 4월 26일
Thank you for staying with us! We're glad to hear you had a great experience and we hope to see you again in the near future.

6/10 - 괜찮아요

Melissa

가족 여행
좋아요: 편의 시설/서비스
Staff was great and we enjoyed our stay. Breakfast was great. We enjoyed the pool. We had some trouble with our room- first room we got locked in and couldn’t get out. The second room, one key didn’t work, the air conditioning went out . They offered another room but we took a box fan so we didn’t have to move. They also had a 30 min fire alarm which they let us know about ahead or time.
2024년 4월에 3박 숙박함
답변 제공: HPTempeGM 님, 2024년 4월 26일
Thank you for staying with us. We apologize for the issues you experienced during your stay. It is our sincere hope you will give us another opportunity in the future.

10/10 - 훌륭해요

Lisa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I want to commend the housekeeping staff for excellent service. Our room was always so clean. The bed was made to perfection each day. Great job!!
2024년 4월에 7박 숙박함
답변 제공: HPTempeGM 님, 2024년 4월 19일
Thank you so much for this tremendous feedback! We look forward to sharing this with our housekeeping team. We hope to see you again soon!

6/10 - 괜찮아요

JOHN

2024년 4월에 2박 숙박함
답변 제공: Hyatt AGM 님, 2024년 5월 1일
Hello JOHN, Thank you for your feedback, We will use this to make future stays to be even better!

10/10 - 훌륭해요

Alleana

2024년 3월에 3박 숙박함
답변 제공: HPTempeGM 님, 2024년 4월 10일
Thank you so much for staying with us! We hope to see you again soon!

8/10 - 좋아요

Claudia

가족 여행
I liked the spacious room. The food was decent. Overall, it was a good place to stay. I just would have liked to stay there, when the renovation was finished.
2024년 3월에 2박 숙박함
답변 제공: HPTempeGM 님, 2024년 4월 5일
Thank you for staying with us! We hope you will visit us again in the near future.

6/10 - 괜찮아요

Tracy

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
I was told the construction would be done by the time we arrived and it wasn’t.
2024년 3월에 4박 숙박함
답변 제공: Hyatt AGM 님, 2024년 3월 30일
Hello Tracy. We apologize about the delay in completion of the renovation. We do all we can to meet or exceed expectations and I apologize if this impacted your stay. I hope you have a wonderful day and return to our hotel once everything is completed. Thank you for your feedback.

6/10 - 괜찮아요

Linda 님, Southport

2024년 3월에 1박 숙박함
답변 제공: Keilani 님, 2024년 3월 14일
Good morning, Thank you taking the time to provide us with a review. We do apologize that your stay was not the greatest. We do hope that you give us another opportunity to impress you on your next visit to Tempe!

8/10 - 좋아요

Mary Elizabeth

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
I didn’t realize the property was under construction. It will be nice when complete. Our first room had a bad sewage issue and the gas gave me a headache, but the front staff were able to give us a new room, which met expectations and was great. We had an early flight and appreciated the morning front staff person having a lot of breakfast out already before breakfast officially started. Thus allowed us to eat a little before leaving. Thanks!
2024년 3월에 1박 숙박함
답변 제공: Keilani 님, 2024년 3월 13일
Good morning Mary,Thank you for taking the time to provide us with your feedback. We are glad that you enjoyed your stay with us and that we were able to accommodate your needs! We hope to host you on your next visit to Tempe!

8/10 - 좋아요

Michelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스
We had a good stay. Beds were comfortable. The construction was a bit annoying, but the staff was nice. The air conditioning was super loud. The newly renovated room was nice looking and spacious. Overall, it was comfortable except for the inconvenience of the construction and the noise of the air conditioner.
2024년 2월에 1박 숙박함
답변 제공: Keilani 님, 2024년 3월 3일
Hi Michelle,Thank you for taking the time to provide us with your feedback! We do apologize that our renovations impacted your stay. We are glad that you were able to enjoy our renovated rooms. I hope you are able to give us another opportunity to host you on your next visit to Tempe.

6/10 - 괜찮아요

Julie

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Property is under construction, so you enter through a back door. The breakfast spot, front desk and restaurant were all in the same room. Not what I expected.
2024년 2월에 2박 숙박함
답변 제공: Keilani 님, 2024년 3월 3일
Hi Julie,Thank you for taking the time to provide us with your feedback. We are currently under renovation and do our best to ensure it does not impact our guest's experience. I hope you give us another opportunity to impress you on your next visit to Tempe.

10/10 - 훌륭해요

Gabriel

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 3박 숙박함
답변 제공: Keilani 님, 2024년 3월 3일
Hi Gabrielle,Thank you for taking the time to provide us with your feedback. We are glad you enjoyed your stay and hope to host you on your next visit to Tempe!

4/10 - 별로예요

Jason T.

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
They did not mention that the entire property was under construction. There was loud sawing and drilling going on right across from my room all day. Drywall dust and the smell of burnt metal being cut permeated my room. The workers were literally cutting metal in the hall with sparks shooting onto the carpet as I walked to my room. The gym that I chose the hotel for, was closed. The shower was old. Each time I went to use hot water in the sink or shower, it took 5-10 minutes to get hot water. The pillows appeared to be from a kid's bed as they were half the normal size and not meant for a king bed. Not impressed.
2024년 2월에 3박 숙박함
답변 제공: Keilani 님, 2024년 2월 23일
Good afternoon, Jason, Thank you for taking the time to provide us with your feedback. I have spoken with our renovation team about your concerns and have ensured that they will not happen again. Unfortunately, as we are under renovation some of our amenities are closed at this time as we are improving them. We do hope that you give another chance to wow you on your next visit to Tempe.

8/10 - 좋아요

Claudia

출장 여행
좋아요: 직원 및 서비스
Construction on property. All common areas not in great conditions
2024년 2월에 1박 숙박함
답변 제공: Keilani 님, 2024년 2월 23일
Good afternoon, Claudia. Thank you for taking the time to provide us with your feedback! Unfortunately, due to our renovations our common areas are affected at this time. We do apologize that our construction affected the quality of your stay. We hope you give us another chance to wow you on your next visit to Tempe!

6/10 - 괜찮아요

Roberta

연인과의 여행, 아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was under construction. Didnt know it was extensive. The check in was poor. Workers didnt seem friendly more like bothered. Breakfast was good.
2024년 2월에 1박 숙박함
답변 제공: Keilani 님, 2024년 2월 20일
Good morning Ms. Roberta,Thank you taking the time to provide us with your feedback. We sincerely apologize that our renovation's caused an inconvenience during your stay. I will also be addressing your concerns with our team about their friendliness. Please feel free to reach out to me if you have any further concerns. I hope you give another chance to wow you on your next visit to Tempe.

6/10 - 괜찮아요

Tyra

출장 여행, 가족 여행
좋아요: 직원 및 서비스
! UNDER (A LOT OF) CONSTRUCTION
Under construction. I understand you've got to maintain and update your hotel--but it would have been nice to have a discount or a warning that we'd be staying in a mess. The makeshift lobby was TINY. Breakfast was very bad and cold. There wasn't enough seating and there weren't even very many people trying to eat. Gym was under construction which sucked because that's important for our family. So was the hot tub. The room was nice and clean but when you leave the room, it looks like a bit of a war zone. Not very relaxing atmosphere. No where to lounge.
2024년 2월에 2박 숙박함
답변 제공: HPTempeGM 님, 2024년 2월 14일
Thank you for your review. We apologize that your stay was in any way negatively affected by our renovation. We are hard at work creating an exciting new space for all of our guests and we hope you will visit us again to see our new look once the remodel is complete!

8/10 - 좋아요

Jason

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The property was being renovated so had blocked off areas but otherwise it was just fine.
2024년 2월에 2박 숙박함
답변 제공: HPTempeGM 님, 2024년 2월 9일
Thanks so much for staying with us! We hope you will be back to see our new look after our remodel is complete!

2/10 - 너무 별로예요

marie

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel should not be operating during the construction they are undergoing. Their rates are extremely high for the quality of the hotel.
2024년 2월에 1박 숙박함
답변 제공: HPTempeGM 님, 2024년 2월 8일
Thank you for your review. We apologize that your stay was negatively affected by our renovation. We hope you will give us another opportunity after it is complete.

2/10 - 너무 별로예요

Matthew

연인과의 여행
Hotel is being updated unbeknownst to us. Room was dusty. Hallways and elevators were filthy. Sink did not drain. Breakfast setting was horrible. Eggs were cold. Will let corporate know.
2024년 2월에 1박 숙박함
답변 제공: HPTempeGM 님, 2024년 2월 7일
Thank you for your review. We apologize that your stay was negatively affected by our renovation. Please know that your feedback will be shared with our team so we can improve our service. We hope you will give us another opportunity after our renovation is complete.

4/10 - 별로예요

Brandon 님, Yakima

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The property is undergoing significant renovation and it was substandard. The check in was through a side door marked in Sharpie, from a temporary desk in a room that also doubled as the breakfast area, and that was hard to find. That initial impression was far from the worst, however. The room was tired, with plumbing and electrical issues. I stayed three nights and never once had the room visited by housekeeping, despite asking them repeatedly and the staff confessing that the room missed being assigned. I would not stay here again, based on this experience, and that is disappointing for a Hyatt brand.
2024년 2월에 3박 숙박함
답변 제공: HPTempeGM 님, 2024년 2월 7일
Thank you for your review. We apologize that your stay was negatively affected by our renovation. We do show you were in a newly renovated room and we're sorry to hear you did not enjoy the new look of the rooms. We hope you will give us another opportunity after our entire renovation is complete.

2/10 - 너무 별로예요

stacie

Property is under construction and was not aware that the restaurant was not open. The front desk and breakfast area was put into one of the conference rooms with limited amenities. This was not reflected on the nightly price. Was given a room that was partly remodeled and the tv did not have a signal. It should have been a flag when we got into our room and there were ear plugs on the nightstand. The construction dumpster was dumped right outside our window in the middle of the night. We were going to stay there in our return flight out but decided on another property.
2024년 2월에 1박 숙박함
답변 제공: HPTempeGM 님, 2024년 2월 5일
Thank you for your review. We apologize that your stay was negatively affected by our renovation. We hope you will give us another opportunity after it is complete.

6/10 - 괜찮아요

Althea

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
They are still in process of huge renovation so dusty and disorderly. They should have given guests a big discount.. The rooms were clean. Breakfast soso. I also have a beef to pick with hotels that set their thermostats at 66 degrees even during unoccupied hours.
2024년 2월에 1박 숙박함
답변 제공: HPTempeGM 님, 2024년 2월 5일
Thank you for your review. We apologize that your experience was anything less than satisfying due to our renovation. We hope you will give us another opportunity when it is finished.

10/10 - 훌륭해요

Dave

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Our room was clean and spacious. The bed was comfortable. Front desk staff efficient and pleasant. The breakfast was good. The facility was under renovation which makes it difficult to grade it on condition - I'm sure it will be nice and more modern when they are finished. It was clean in the common areas despite the construction and there was no noise at night.
2024년 2월에 1박 숙박함
답변 제공: HPTempeGM 님, 2024년 2월 5일
Thank you so much for staying with us and sharing your feedback. We look forward to welcoming you back on a future visit.

4/10 - 별로예요

Elizabeth

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
They were very much in the middle of construction despite the message we received at booking informing us the construction would be over by mid January. Staff was friendly but the room smelled of mildew, felt like it was still under renovation as well and the shower was not clean. This was definitely not up to the Hyatt standard but the staff was definitely doing the best they could in a bad situation.
2024년 2월에 1박 숙박함
답변 제공: HPTempeGM 님, 2024년 2월 3일
Thank you for your review. We apologize that your stay was negatively affected by our renovation. We hope you will give us another opportunity after our remodel is finished.