Playa Xcalacoco Tours

Everything was great while we stayed there!! Only thing we didn’t like was the elevator being so slow every time.

The worse breakfast buffet ever. There’s no restaurant open for lunch beside the buffet which is closed between breakfast and lunch hours to restock. The smell is so bad we can’t even go outside. Can’t swim in the ocean. There’s pile of trash on the beach. The Ac in the main hallway is always off or not cool enough. Not sure if this is a 5 star standards. Would recommend this hotel

Overall, the experience was excellent. The property was clean, well-maintained, spacious - we never felt that we had to fight for space anywhere. Staff were friendly and helpful. Food for quite good. The amount of programming and entertainment were just right. What I appreciated most were 1) the plaza, where you could find a cafe with gelato, an arcade, a sports bar, evening festivities and entertainment - felt relaxed and casual; 2) the kids club - staff were so kind and friendly with my daughter; she had a great time with them; and 3) the waterpark with slides really made the stay enjoyable for my daughter and provided variety to the standard adult and family pools.