"I stayed three nights at this hotel, my first experience with a “Hampton”, and the overall impression was mixed.
The staff were consistently friendly and appeared to support both reception and breakfast service on rotation.
Breakfast offered a good range of options, though used plates were sometimes removed before guests had fully finished eating, which I found bizarre.
My room was a twin on the first floor above the dining area, with a sealed window facing a fenced-off pavement area, likely designed to prevent access to the glass roof below. Not an issue for me.
However, three issues affected my stay, two of which were resolved promptly:
- Housekeeping forgot to replace mugs and glasses on one day.
- The air-con control panel repeatedly kept restarting itself overnight, lighting up the room despite being switched off.
The most significant issue however was the fresh-air fan above the door emitting a humming/buzzing noise continually - it could not be turned off without using the master switch, which also cuts power to bedside and bathroom lights. As a result, guests must choose between sleeping with noise or navigating the room in darkness if the master switch is off - options that are neither comfortable nor safe.
A receptionist mentioned this was a known issue without a current fix - it’s surprising to hear given that even budget hotels nowadays have got better ventilation systems in place. An upgrade well overdue?
Overall, I expected more from Hampton by Hilton."