외관

헴프턴 인 영스타운/보드맨 여행 후기

2.5 out of 5
헴프턴 인 영스타운/보드맨
7395 Tiffany South, Poland, OH

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 440개 이용 후기 중 226개" "
평점 8 - 좋아요. 440개 이용 후기 중 125개" "
평점 6 - 괜찮아요. 440개 이용 후기 중 51개" "
평점 4 - 별로예요. 440개 이용 후기 중 20개" "
평점 2 - 너무 별로예요. 440개 이용 후기 중 18개" "

8.8/10

청결 상태

9.0/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Ann

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함

6/10 - 괜찮아요

Megan

Hotel was okay. Heard everything through the walls. People were running up and down the halls the floor above us.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 30일
Thank you for choosing to stay with us. I would like to apologize for the inconvenience of noise from the other guest. If there is anything that I can do for you, please let me know.

8/10 - 좋아요

phil

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a good stay, quick stay
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 30일
I am glad that you enjoyed your stay with us!

8/10 - 좋아요

Terrelle D

가족 여행
좋아요: 직원 및 서비스
Not bad. The pool was closed 😮‍💨😮‍💨😮‍💨😮‍💨 It’s due for an update in the rooms and everything
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 30일
Thank you for the review. Our renovation for the pool is almost complete. Our rooms will be renovated starting in May which we are very excited about.

8/10 - 좋아요

Carolyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were very friendly
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 30일
Thank you for your kind words. I hope that you choose to stay with us again!

10/10 - 훌륭해요

Amber

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 4일
Thank you for choosing Hampton Inn-Youngstown/Boardman! I am happy that you enjoyed your stay with us!

10/10 - 훌륭해요

Kristen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice hotel
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 4일
Thank you for choosing Hampton Inn-Youngstown/Boardman! I hope that you had an exceptional stay with us!

2/10 - 너무 별로예요

Autumn

좋아요: 청결 상태
별로예요: 직원 및 서비스
They didn’t call me to make sure I was coming I got lost in the night and had to wait an extra hour past three am to be checked in and didn’t even get the suite I paid for
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 6일
Thank you for the review. We really care about our guest. We apologize for any inconvenience that this may have caused.

6/10 - 괜찮아요

Amy

좋아요: 직원 및 서비스
I usually am very pleased with Hampton Inn but this one leaves a bit to be desired. Had to clean hair out of the bathroom drain as soon as I walked in, which you could clearly see. When I got a shower the water pressure was absolutely pathetic but I guess it worked out because the drain is so plugged that the tub filled with water before I was done. The rest of the room seemed to be very clean. Breakfast in the morning was a nice variety but it was very messy. The lady in charge didn’t care to wipe anything up that had been spilled or dropped on the counter. It was a mess. We will not be staying here next year for our tournament.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 6일
Thank you for the review. We would like to apologize for the issues that you encountered during your stay with us. Thank you for letting us know as we are always looking into improving for our guest.

6/10 - 괜찮아요

Elizabeth

가족 여행
I totally understand that businesses are short handed however, when I am booked into a hotel for multiple nights, I expect to, at the very least, have the garbage emptied daily and new towels at least every other day. Definitely disappointed this time. I have stayed here before and haven’t experienced this. Front office people very nice. Housekeeping was no where to be found.
2023년 12월에 4박 숙박함
답변 제공: General Manager 님, 2024년 2월 6일
Thank you for your review. Hampton now has rooms being cleaned every other day unless you asked for something different.

10/10 - 훌륭해요

Marion

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good hotel for overnight on the road
Hotel employees are helpful & hospitable. Cookies, coffee by front door is very welcoming. We enjoyed our overnight stay & we will stay here again on our next road trip.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 6일
Thank you for the review. We are so happy that you enjoyed your stay with us and hope that you choose to stay with us again!

10/10 - 훌륭해요

Vilma

2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 6일
Thank you so much for the rating. We are happy that you enjoyed your stay with us!

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: General Manager 님, 2023년 12월 18일
Thak you for the rating! We sincerely appreciate your business and hope that you enjoyed your stay with us!

10/10 - 훌륭해요

Jean

2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 18일
Thank you for the rating. We appreciate your business and our sincerely happy that you enjoyed your stay with us!

6/10 - 괜찮아요

Judy

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Hampton inn disappointing experience
Compared with night before in Janesville WI quite the opposite in Youngstown Ohio. The front desk attendant was cordial but her outfit was not quite appropriate cir that position along with oily stringy hair. Our room was lacking in a few areas: the carpet dirty, very worn, hair conditioner in shower was empty. The bed very comfortable and bedding was very good and smelled good. The breakfast was not acceptable; fruit tasted awful (few days old), “fake” eggs, tables was sticky, floors dirty. It was not busy so the lady responsible for the area had plenty of time-she spent most of the time sitting doing nothing. again, not like the other Hampton inns we have stayed at between Minnesota and Sheperdstown West Virginia.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 22일
Thank you very much for the review. Our staff all should be wearing uniforms except for the new employees who are waiting for the uniforms to be delivered. We follow Hampton Standard Breakfast. We are getting a soft renovation done at the beginning of next year. We appreciate your other comments as well. This helps us know what we need to improve on.

10/10 - 훌륭해요

Dawn

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 14일
Thank you very much for the rating. We hope that you had an excellent stay with us!

8/10 - 좋아요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 18일
Thank you very much for the rating. We hope that you enjoyed your stay with us.

2/10 - 너무 별로예요

Niraj

2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 12일
Thank you for the rating! If there was anything that we could have done differently, please call the hotel directly and ask to speak with the General Manager. Have a wonderful day!

2/10 - 너무 별로예요

Antonette

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 6박 숙박함
답변 제공: General Manager 님, 2023년 11월 9일
Thank you for the rating! We have exciting news! We will be starting our renovation to the hotel, soon!

6/10 - 괜찮아요

Michael

Almost below average
Not worth the price, and the breakfast was below standard.
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 31일
Thank you for the review! Your comments are always welcomed so we know what we need to improve on. We do follow Hampton Brand breakfast standards.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: General Manager 님, 2023년 10월 28일
Thank you so much for the rating. We are glad that you enjoyed your stay with us!

10/10 - 훌륭해요

Ruth

연인과의 여행, 출장 여행
좋아요: 편의 시설/서비스
Always pleased
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 28일
Thank you so much for the rating and kind words. We are glad that you enjoyed your stay with us!

10/10 - 훌륭해요

Michael

2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 14일
Thank you very much for the rating. We hope that you had an excellent stay with us!

4/10 - 별로예요

Mary

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The communication was lacking. We didn't know they would not clean the room daily unless you asked. The cost was way too high for the accommodations. The coffee dispenser was empty, the breakfast was not replenished. The staff were not friendly.
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 23일
Thank you for the review! As a Hampton Brand we clean rooms every other day unless our guest let us know otherwise. We truly apologize for any inconvenience that this may have caused you.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: General Manager 님, 2023년 10월 28일
Thank you so much for the rating. We are glad that you enjoyed your stay with us!

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff came out with a luggage cart to help with the move in. Over and above.
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 22일
Thank you very much for the rating and review!It was our pleasure to assist you! We will see you soon!

6/10 - 괜찮아요

Brian

반려동물 동반 여행
Just very average....nothing great or awful, just overpriced
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 20일
Thank you for the review! We are always looking for ways to improve. We hope that you enjoyed your stay with us!

10/10 - 훌륭해요

Mitchell

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
very nice surroundings
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 10일
Thank you for the rating. We appreciate your business.

2/10 - 너무 별로예요

Japan Viorica

2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 8일
Thank you for the rating. If we could have done anything to make your stay better, please let the General Manager know.

8/10 - 좋아요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 8일
Thank you for the rating. I hope that you enjoyed your stay with us and choose to stay with us again!

10/10 - 훌륭해요

Tonya

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everyone was friendly. Great hospitality
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 8일
Thank you for the rating and review. We appreciate your king words and hope that you choose to stay with us again!

8/10 - 좋아요

George

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 8일
Thank you for the rating. We hope that you had a pleasant stay with us!

8/10 - 좋아요

Richanna

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Requests forgotten, breakfast was weird.
In the Hotels.com reservation I asked for 3 extra pillows because my husband has had 2 knee replacements and needs to sleep with his knees propped on pillows. The hotel sent me a nice email saying they got my request. But when I got there, there were no extra pillows. Had to hunt them down via the front desk. The breakfast was supposed to be until 10 a.m. but just before 9:30 a sign was put in the entrance saying it was closed for cleaning. What??? Front desk said to just go in, so we did. By 9:45 the breakfast staff cleared out ALL the food. We had got what we wanted, but other guests came down and had no food, and asked them to bring it back out. How can they operate like this? You don't clean during the few breakfast hours and you don't pack up before it's over.
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 8일
Thank you for the review. We would like to apologize for any inconvenience these errors may have caused you. We appreciate you letting us know so we can improve on not letting these request fall through the cracks. If you have any questions or concerns, please call directly to the hotel and ask for the General Manager.

10/10 - 훌륭해요

Caroline

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great people
Super friendly and helpful staff. Nice clean room. They had an answer for all my questions.
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 8일
Thank you for the review. We are happy that you enjoyed your stay with us. We appreciate your kind words!

4/10 - 별로예요

Darwin

2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 10일
Thank you for the rating. We hope that you enjoyed your stay and choose to stay with us again.

8/10 - 좋아요

Amanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Decent one night stay
Front desk staff was very nice. We had a first floor room next to the break room. Our bathroom smelled like cigarette smoke, but we left the door closed, and it stayed in the bathroom. Not sure if air intake was bringing it in or if they need their ducts cleaned. Decent stay overall.
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 8일
Thank you for the review. We appreciate your kind words about the front desk team. We would like to apologize to you that your room smelled liked smoke. We are a nonsmoking hotel. We are sorry that this was not caught prior to you checking in to your room.

10/10 - 훌륭해요

Miriam

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 3박 숙박함
답변 제공: General Manager 님, 2023년 10월 8일
Thank you for the rating and review. We are glad that you enjoyed your stay and hope that you choose to stay with us again.!

2/10 - 너무 별로예요

Samuel

2023년 8월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 8일
Thank you for the rating! We hope that you enjoyed your stay with us and choose to stay with us again!

10/10 - 훌륭해요

Amy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 8일
Thank you for the rating. We are glad that you enjoyed your stay with us!

10/10 - 훌륭해요

Charles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 8일
Thank you for the rating. We are glad that you enjoyed your stay with us and hope that you choose to stay again!

4/10 - 별로예요

Anthony

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room and the bedding had a musty smell, the bathroom, had seen better days. On the morning of the third day, I requested maid service who never showed up so never received new towels etc. The pool was out of order. The person at the front desk on Saturday never looked up, never said a word I think I could have ridden a horse into the lobby, and she would not have noticed. The cost of this hotel was comparable with downtown Chicago hotel rates, and we were in Boardman Ohio! The cost plus all the negatives would keep me away from any future stays at a Hampton Inn.
2023년 7월에 3박 숙박함
답변 제공: General Manager 님, 2023년 8월 13일
Thank you for your review! This helps us know what we need to improve on. We have made a lot of changes at this hotel to improve our guest stay. We hope that you give us a second chance the next time that you travel to our area.

10/10 - 훌륭해요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 8월 13일
Thank you for the review and rating! We really appreciate it!

6/10 - 괜찮아요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
I thought the room was worn out looking. The furnishings were adequate, however the carpet looked dirty. We had to ask for more pillows. I think a king size bed needs more than 2 standard size pillows.
2023년 7월에 1박 숙박함

4/10 - 별로예요

Annette

가족 여행
좋아요: 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Not clean
Our room was not clean, the bathroom was disgusting. Toothpaste all over the sink and mirror, and the toilet was filthy. The staff was less than helpful about the situation.
2023년 7월에 2박 숙박함
답변 제공: General Manager 님, 2023년 8월 13일
Thank you for the review. We have done a lot of improvements and hope that you give us another chance to see them.

4/10 - 별로예요

Gail

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Poor experience
Place had unpleasant smell. Carpet was dirty in room. TV channel identifications did not match the actual channel so impossible to find tv channels. Noise in hallways. Cleaning carts always in hallways. Arrived to check in at 2 am and 4 loud and extremely badly behaved men were sitting in food/eating area making racist statements. Will not stay here again.
2023년 6월에 3박 숙박함
답변 제공: General Manager 님, 2023년 8월 13일
Thank you for the review. We are now under new ownership and making positive changes. We hope that you choose to stay with us again!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very comfortable the room was clean and convenient
2023년 5월에 1박 숙박함

6/10 - 괜찮아요

Robert

연인과의 여행
좋아요: 직원 및 서비스
Didn’t like that the pool was closed but that was explained on their website. Breakfast was decent and the staff was friendly. Guess the only down thing I can say is I was told that I would receive an e-mail after checkout for receipt of charges but haven’t received one yet.
2023년 5월에 1박 숙박함
답변 제공: Management 님, 2023년 5월 8일
Since you pre-paid on Expedia you would get a receipt from them. We don't have one that shows your charges. I'm glad the staff was friendly and you enjoyed breakfast.

8/10 - 좋아요

Angela

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and friendly
2023년 4월에 1박 숙박함

10/10 - 훌륭해요

Krystin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 1박 숙박함