Dear Youngeun,Thank you for your feedback. We are delighted that you enjoyed your stay at our hotel and had an overall positive experience. We regret to learn that you were disappointed about being assigned a room on the first floor. However, it's important to note that we provided the room type you had booked, a standard double room on the ground floor, which is situated at street level as indicated in our room descriptions. We have intentionally outlined the features of each room type to ensure transparency and assist guests in choosing accommodations that align with their preferences. We encourage guests to review these details carefully when making room selections during the reservation process.Thank you, and we look forward to welcoming you again soon!Best regards,Simona ScoccoResident Manager

Dear Guest,Thank you for your great review regarding your recent stay at the iQ Hotel Roma. We are extremely pleased you had a wonderful holiday and that our staff has contributed to make it even more special for you!The city tax is a compulsory council tax, established by the City of Rome and paid to them by the hotels every three months. The hotels have no control over how much city tax the City applies but we are obliged to charge it to our guests. Thank you again for your time, we look forward to having you here again for another fantastic stay!Simona ScoccoResident Manager