발코니

더 웨스틴 새크라멘토 여행 후기

4 out of 5
더 웨스틴 새크라멘토
4800 Riverside Blvd, Sacramento, CA

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 913개 이용 후기 중 566개" "
평점 8 - 좋아요. 913개 이용 후기 중 206개" "
평점 6 - 괜찮아요. 913개 이용 후기 중 70개" "
평점 4 - 별로예요. 913개 이용 후기 중 36개" "
평점 2 - 너무 별로예요. 913개 이용 후기 중 35개" "

9.4/10

청결 상태

9.2/10

직원 및 서비스

8.6/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

Clarissa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was our second time staying at the property and it was amazing. The hotel is beautiful and the staff are amazing. This is the only place we will stay in Sacramento.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Dear Clarissa,Thank you for staying with us again and sharing your wonderful feedback! We're delighted to hear that The Westin Sacramento's beauty and our team's exceptional service continue making your visits to Sacramento special. It's an honor to be your preferred choice, and we eagerly look forward to welcoming you back for another outstanding stay!

10/10 - 훌륭해요

Cheryl Ann

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice and clean property. Only 4 stars for property condition because they are working on the levee. Scott's Seafood was excellent and even gave us a bottle of champagne for our anniversary. Would come back when the weather is nicer to lay by the pool.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Dear Cheryl,Thank you for your kind words and your patience with the levee work. We're glad our clean rooms and excellent onsite dining impressed you. It was a pleasure to welcome you to The Westin Sacramento, and we hope to have you join us again soon so we may show you all we have to offer.

10/10 - 훌륭해요

Raven

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel, very clean.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Dear Raven,Thank you for your kind words! We're delighted you found our property beautiful and well-kept. Maintaining a high standard of cleanliness is important to us, and we're glad it contributed to your positive experience. We appreciate your feedback and hope to have the pleasure of welcoming you back to The Westin Sacramento for another wonderful stay!

10/10 - 훌륭해요

Charlene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Ryan O 님, 2024년 4월 15일
Thank you Charlene for the five star review and thank yo so much for staying with us. We are so pleased you enjoyed your stay and we can't wait for your return.

10/10 - 훌륭해요

Carissa

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a remarkable family reunion at The Westin Sacramento, meeting a sibling for the first time. The setting was stunning, and the restaurant's cuisine was exceptional. The staff made our stay even more delightful with their friendly service. While we appreciated the spacious front desk lounge area, we noticed the absence of TVs, limiting communal spaces for families with children to relax outside the restaurant. Despite this, our overall experience was wonderful, making our gathering truly memorable.
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 9일
Dear Carissa,Thank you so much for the five stars! It's great you and your family had such an unforgettable reunion with us, and were able to enjoy the world-class service from our wonderful team. We will pass on your compliments and hope you will allow us the pleasure of hosting you again soon.

10/10 - 훌륭해요

Christopher

2024년 3월에 1박 숙박함
답변 제공: Ryan O 님, 2024년 4월 15일
Thank you Christopher for the five star review and thank yo so much for staying with us. We are so pleased you enjoyed your stay and we can't wait for your return.

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Ryan O 님, 2024년 4월 15일
Thank you Robert for the five star review and thank yo so much for staying with us. We are so pleased you enjoyed your stay and we can't wait for your return.

4/10 - 별로예요

Leola

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We have stayed at this property previously and specifically booked again because the location on the river with the walking path, and the year-round heated pool. We have kids and dogs so these amenities are important. When we arrived, we were informed that the levy is under construction, closing off the entire riverfront area. They claimed it's communicated on their website, which I had visited prior to our stay, but I have yet to find the notification. There was no option for self-parking and valet was $45 for the night. The heater for the pool was broken so the kids also weren't able to swim. The receptionist was unapologetic and since our room was non-refundable, we had to stay.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 5일
Dear Leola,We appreciate your feedback and your patience while the Army Corp Engineers completes work on the levee. While this information and our parking fee are communicated to third-party booking sites, we're not able to control where or if they provide this information to guests. We're sorry for any inconvenience this caused, and we hope you'll consider staying with us again when the levee repairs are finished.

8/10 - 좋아요

Jessica

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Hotel is very clean, seems freshly remodeled. Beds are very comfortable. Front desk staff is a bit stiff/stuck up. Advertised amenities not available: mobile key, pay-per view, river view.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 5일
Dear Jessica,Thank you for taking the time to leave us a review. Our team is delighted you had a clean, comfortable stay with us and enjoyed our cozy beds. We take pride in providing a phenomenal experience for our guests, and we value your feedback. Rest assured, we will share your comments with our team to enhance guests' experience. We hope to have another chance to welcome you back and deliver an experience that truly reflects our commitment to our guests' comfort and satisfaction.

2/10 - 너무 별로예요

Brian

별로예요: 직원 및 서비스, 편의 시설/서비스
What a bad experience no service the place was under construction the staff was rude waited two hours for a drink by the pool. What a waste of money
답변 제공: General Manager 님, 2024년 3월 21일
Dear Brian,While we thank you for being our guest and taking a moment to share your feedback, we are sorry you had a disappointing visit. As we work toward the finishing stages of our renovations, we are making every effort to minimize the impact on our guests and apologize that it interfered with your stay. That said, we are sorry to hear our team also let you down. We do promise some amazing changes and we hope you will come back once the renovations are complete so you can enjoy everything we have to offer.

4/10 - 별로예요

Gavin

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
There was cunstruction at this property limiting view of river and blocking of access to the lawn and walkway beside river. This was the feature that made us choose this location. Staff offered no compensation for this inconvenience and there was no warning of this inconvenience
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 12일
Dear Gavin,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with exceptional service, and we offer our sincere apologies if that wasn't the case for you. Also, we're very sorry for any inconvenience caused by our current renovations. Your comments have been noted and will be discussed with our team. We appreciate your feedback and wish you safe travels ahead.

10/10 - 훌륭해요

Janine

단체 여행
좋아요: 청결 상태, 직원 및 서비스
The staff was very friendly and helpful from the moment I drove up for check-in. The room was super clean and spacious. I would definitely stay here again!
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 8일
Dear Janine,Your excellent review of The Westin Sacramento brightened our day! It's wonderful that you enjoyed our warm, welcoming hospitality and spacious, spotless accommodations. Thank you for choosing to stay with us and we look forward to your next visit.

2/10 - 너무 별로예요

Karen 님, Ormond beach

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함
답변 제공: Lorenzo 님, 2024년 4월 15일
Thank you Karen for taking the time and providing us valuable feedback in regards to your stay. I am truly sorry that we missed the mark in making sure you enjoyed your stay. We are always working hard to improve and again thank you for your feedback.

4/10 - 별로예요

fernando

출장 여행
The entire place was under construction and restaurant for breakfast had us waiting and never attended us. We left. They did comp the 45.00 a nite for parking though. Give it a 3 for a Westin.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 19일
Dear Fernando,Thank you for taking the time to tell us about your visit. We are so sorry for any way in which we failed to meet your needs. Providing outstanding hospitality is crucial, so we will seize this opportunity to improve for the benefit of our future guests. Hopefully, we can welcome you back in the future for an experience that is nothing short of stellar.

6/10 - 괜찮아요

Bobbi L

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Belinda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was magnificent. Scott’s seafood wonderful food. I highly recommend the spa LaLe just over the top. Thank you for making our short stay amazing. We Will definitely return.
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 24일
Dear Belinda,The pleasure was all ours! We are so happy you enjoyed everything about The Westin Sacramento experience. We will certainly keep up the great work. Thank you for being our guest, and we patiently await your next visit!

8/10 - 좋아요

Charles

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 4박 숙박함

8/10 - 좋아요

Jessica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect Family Hotel
When visiting family in the Sacramento area, the Westin is always our top choice. I must say, the renovation AND city construction obstructing views and taking up space was not ideal, BUT the hotel did a great job accommodating their guests. I didn’t really hear too much construction from my room. I wasn’t placed in a renovated room either so I am looking forward to seeing the changes next time I visit. My six year old son and myself enjoyed the hot tub and dinner at Scott’s ….Both a hop and skip away from our room. By the way, it should also be noted that the restaurant is amazing at accommodating severe food allergies. I know how difficult it is to find dining experiences that actually understand food allergies and felt completely comfortable eating there. All in all, great spot! I gave it 4 out of 5 stars simply because it is has nothing else to offer right now with views obstructed and all the perks of making it 5/5 like it typically is.
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 10일
Dear Jessica,Thank you for sharing your experience with us. We are so pleased that our team was accommodating and able to make your stay a good one while we renovate our property. We're also delighted you had a wonderful dining experience and that our culinary team could accommodate severe food allergies. It's good to know you felt safe and comfortable dining at our restaurant, and we look forward to welcoming you back in the future for an exceptional stay.

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

8/10 - 좋아요

Kimberly

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
The hotel is located right off the freeway and near the places we needed to visit so that was nice. We did find the "valet only" requirement and the hotel construction to be inconvenient for us. Also the restaurant kitchen closed at 9pm on a Friday which seemed a bit early compared to other places we've stayed but it worked out.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 10일
Dear Kimberly,Thank you for choosing our hotel for your recent visit to Sacramento. We're glad you enjoyed your stay with us and our convenient location close to I-5. Your comments are important to us, and we'll use them as we continuously work to improve our guests' experience. You might be interested in knowing that the renovations happening now should be completed by the end of January. Please allow us to host you again at The Westin Sacramento.

10/10 - 훌륭해요

mike

2023년 12월에 4박 숙박함

10/10 - 훌륭해요

Bryan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 12월 25일
Thank you for your feedback! We are so glad that you enjoyed your stay and we are looking forward to your next visit! Happy Holidays!

8/10 - 좋아요

Vicki

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
A bit disappointed
The room was great, the shower on the other hand was a different story! With the type of shower head, the shower isn’t big enough, which wasn’t the worst of it. Water came out from the shower door and soaked the bathroom floor. Also, I wish we would have known about the construction, we were really looking forward to the view of the marina, along with the remodeling of the hotel. It made our stay less enjoyable.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 13일
Dear Vicki,Thank you for being our guest and for taking a moment to share your valuable feedback. While we are happy that you enjoyed your stay overall, we are sorry there was a concern with the shower and remodeling. We are working hard to ensure we are always offering our guests an amazing experience and look forward to welcoming you back and impressing you even further.

10/10 - 훌륭해요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 12월 12일
Thank you for your feedback! We are so glad that you enjoyed your stay with us and we are looking forward to your next visit!

10/10 - 훌륭해요

Iris

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 12월 11일
Thank you for your feedback! We are glad you enjoyed your stay and we are looking forward to your next visit! Happy holidays!

6/10 - 괜찮아요

Tammy

별로예요: 숙박 시설 상태 및 시설
What I said up there

10/10 - 훌륭해요

ariel

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a brief 2 day stay, to visit family over Thanksgiving. The staff are both kind and professional. The rooms are clean and comfortable. The highlight for us was the proximity to Scott's Seafood restaurant (on site), which offers a fantastic menu of superbly prepared food. We had one dinner and one breakfast there, both excellent. We highly recommend a stay at the Westin Sacramento, and will return in the future!
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 29일
Dear Ariel,We’re delighted to hear about your recent experience with us, and we’re so pleased that you recommend us to your fellow travelers! It’s great to know that our hospitable team, impeccable accommodations, and fabulous location helped make your trip a memorable one. Thank you for taking the time to share your experience, and we look forward to welcoming you back soon!

10/10 - 훌륭해요

Kristine Marie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location to everything on the river walk
2023년 9월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 29일
Dear Kristine Marie,Thank you for choosing The Westin Sacramento! We're glad our location was ideal for your trip, and we look forward to hosting you again the next time you're in town.

8/10 - 좋아요

실제 이용하신 고객

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Mediocre
This place was nice but not amazing as with other Westin’s. Room was too dark, not enough lighting, shower was too small, fitness room was not even worth going into to get a workout. Valet was probably the worse I have seen. Very unorganized, no one visibly there to oversee the main drive or to greet you when you return. I had to physically flag a valet down to ensure they take the car. Unfortunately valet is the only option, which is a shame.
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 22일
Thank you for choosing to stay with us at The Westin Sacramento. Our goal is to provide every guest with a wonderful experience, and we're disappointed to learn we fell short of expectations during your visit. We offer our sincere apologies for any inconvenience you encountered with the valet. Your comments have been duly noted and will be discussed with our team. Nevertheless, we hope this didn't detract too much from your overall trip. It was a pleasure to host you, and we hope you'll give us another chance in the future.

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Ryan O 님, 2023년 11월 26일
Thank you for taking the time and providing us valuable feedback in regards to your stay. We are pleased to see that you enjoyed your stay with us and can't wait for you to stay with us again in the future.

2/10 - 너무 별로예요

melissa

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
We went here to stay and pakd extra for a view of the river. There is no river view at this time due to a large wall built blocking construction. They let us pay for a view and never told us the view was not available at this time. We wouldve went somewhere else if they had told us. The staff was very rude about it and acted like it wasnt a big deal. Will never go here again. The view will be blocked for a year but they say nothing on their website about it and they take your money for a view they can't offer right now.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 14일
Dear Melissa,Thank you for offering feedback about your recent experience at our hotel. We're sorry our accommodations didn't meet your expectations. Please accept our apologies for any misunderstanding you had concerning our amenities. Your comments are important to us as we continuously work to improve our service and communication with our guests. Kind regards.

10/10 - 훌륭해요

Greg

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy & Convenient
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 7일
Thank you for choosing to stay with us at The Westin Sacramento. Your kind words on our hotel are very much appreciated and we are thrilled to learn you enjoyed your stay. We hope to see you again soon.

8/10 - 좋아요

Jola

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 11월 16일
Thank you for your feedback! We are glad that you enjoyed your stay with us and we hope on your next visit we can hit the mark we missed this time. Have a great day!

8/10 - 좋아요

Chris

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 11월 16일
Thank you for your feedback. We are glad that you enjoyed your stay and hope on your next visit we can hit the mark we missed this time.

8/10 - 좋아요

JESSICA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 11월 16일
Thank you for your feedback! We are so glad that you enjoyed your stay with us and we are looking forward to your next visit.

2/10 - 너무 별로예요

Nicole

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
False Advertising, No River VIEW!
I paid $315 a night for what they advertise as a Balcony River view. The promised view is the only reason I stayed at this hotel. Not only are they doing construction, (which wakes you up in the morning and loud the entire day), But the only thing you can see from your view is massive water tanks, storage boxes, and wires! I couldn’t even take a balcony photo BC it looks like a junkyard. $750 for 2 nights here, SO UPSETTING! This view ruined my vacation and I don’t appreciate being ripped misled. I also booked 4 months in advance, so disappointing!
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 30일
Dear Nicole,Thank you for your review. We sincerely regret to learn that you were not satisfied with your experience. Please know that when booking through a third-party site, room assignments and requests are subject to change based on availability. That said, while we are making improvements, we never want to inconvenience our current guests, and we apologize for any disappointment in this respect. Your feedback will be discussed with our internal team, and any opportunity for improvement will be seized. It was a pleasure having you here, and we hope you enjoyed your time in Sacramento.

10/10 - 훌륭해요

Julie

2023년 10월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 10월 30일
Thank you for your feedback! We are so glad you enjoyed your visit and we are looking forward to your next one!

10/10 - 훌륭해요

Ann

Always a pleasure to stay here. 5 stars in every way.
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 30일
Dear Ann,We're delighted you enjoyed your stay at The Westin Sacramento! Thank you for your kind words. Please come see us again soon.

10/10 - 훌륭해요

Kellie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 10월 30일
Thank you for your feedback! We are glad that we were able to provide an excellent stay for you. Have a great day!

10/10 - 훌륭해요

Ruben

2023년 10월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 11월 16일
Thank you for your feedback! We are so glad that you enjoyed your stay with us and we are looking forward to your next visit!

6/10 - 괜찮아요

Gillian

좋아요: 청결 상태
별로예요: 편의 시설/서비스
Despite the fat that the website offered a smaller room, the management would not allow me to change rooms. Uncompromising, petty and ridiculous
2023년 10월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 11월 16일
Thank you for your feedback. We would like to apologize for any inconvenience during your stay. We hope you have safe and comfortable travels moving forward.

10/10 - 훌륭해요

Liliana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice property
2023년 10월에 2박 숙박함
답변 제공: f 님, 2023년 10월 30일
Thank you for your feedback! We are so glad that you enjoyed your stay and we are looking forward to your next visit!

4/10 - 별로예요

Brian

2023년 10월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 11월 16일
Thank you for your feedback. We do apologize that we did not meet your standards for your stay with us. We hope that your future travels are safe and comfortable.

10/10 - 훌륭해요

Lan 님, san diego

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 10월 10일
Thank you for your feedback! We are glad that you enjoyed your visit and we are looking forward to seeing you again, have a great day!

8/10 - 좋아요

Walter

2023년 9월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 10월 30일
Thank you for your feedback! Hopefully on your next visit we can provide a perfect experience for you!

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place to relax in the metro Sacramento area. Nice pool area. Easy on and off the freeway.
2023년 9월에 2박 숙박함
답변 제공: Front Desk 님, 2023년 9월 18일
Thank you for your feedback! We are so glad that you enjoyed your stay with us and we are looking forward to your next visit!

8/10 - 좋아요

CATHERINE

2023년 9월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 10월 10일
Thank you for your feedback. We are glad that the stay was good and we are looking forward to your next visit so we can hit the mark we missed during this one. Have a great day!

10/10 - 훌륭해요

Carrie

2023년 9월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 10월 10일
Thank you for your feedback! We are so glad that you enjoyed your stay and we are looking forward to your next visit!

6/10 - 괜찮아요

Cory

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Meh
Paid extra for a river view room, only to discover a large construction fence blocking the view. The carpet in the room had holes in it, kinda dated. Valet parking is mandatory and there is also a parking fee. Property is beautifully landscaped and public areas are well maintained. Just disappointiled in the room considering the price point.
2023년 9월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 9월 8일
Thank you for your feedback. We would like to apologize the stay was disappointing. You will be glad to hear that the wall will be coming down soon. Additionally we are gearing up to start a renovation of the public areas and guest rooms starting mid November. We hope to see you again once everything is all finished. Have a great day.

10/10 - 훌륭해요

Jessica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Front Desk 님, 2023년 9월 5일
Thank you for your feedback! We are looking forward to your next stay with us so we can deliver another great experience!