"We initially stayed at UH Flat Seocho as a couple, and later extended our stay with my aunt and niece joining us.
Overall, the accommodation was clean, comfortable, and conveniently located, with easy access to public transportation. We were happy with the facilities and the overall quality of the property.
However, we experienced several issues with staff communication and service. When we needed to move to another room for the extended stay, we were told that someone would contact us with the details, but no one followed up. We had to reach out several times ourselves to get the information. We also requested tissues for the room, as none were provided, but unfortunately, our request was overlooked.
Most importantly, on the day of checkout, we had arranged a van service to the airport. However, the meeting location was not clearly communicated to us, resulting in the driver and our group waiting at different locations. This caused unnecessary confusion and stress, especially when we were trying to get to the airport.
While we appreciated the cleanliness, comfort, and convenient location of the property, the lack of follow-through and clear communication from the staff was disappointing. With better communication and more attentive service, this could have been a much better experience."
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