“We were not able to stay there to a verifiable and serious medical issue. The staff member told us they could not cancel our reservation, which was required in order for us to get a refund via our travel insurance. We were NOT asking for a refund, just could they cancel. They had no concern for us whatsoever and clearly no interest in us visiting there in the future. They referred us to Expedia, which took weeks. We did finally get a refund from insurance.”
“We were not able to stay there to a verifiable and serious medical issue. The staff member told us they could not cancel our reservation, which was required in order for us to get a refund via our travel insurance. We were NOT asking for a refund, just could they cancel. They had no concern for us whatsoever and clearly no interest in us visiting there in the future. They referred us to Expedia, which took weeks. We did finally get a refund from insurance.”
Casey