Interior entrance
Check availability

Reviews of Surreal Motel- XinJhung Branch

3 out of 5
Surreal Motel- XinJhung Branch
No. 187 Hougang 1st Road, Xinzhuang District, New Taipei City, New Taipei City

Reviews

8.8

Excellent

Rating 10 - Excellent. 65 out of 122 reviews" "
Rating 8 - Good. 40 out of 122 reviews" "
Rating 6 - Okay. 12 out of 122 reviews" "
Rating 4 - Poor. 2 out of 122 reviews" "
Rating 2 - Terrible. 3 out of 122 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Than

Liked: Cleanliness, staff & service, property conditions & facilities
not real
Stayed 7 nights in Apr 2024

10/10 Excellent

Creighton

Stayed 13 nights in Oct 2023

8/10 Good

hew

Business traveler
Liked: Cleanliness, staff & service
The condition of the room was reasonable for the price; however, the smelled of smoke and really needed a good airing.
Stayed 2 nights in May 2023
Response from 香奈爾客房部 on Jun 6, 2023
Thank you for your stay and comments, we will try to improve the problem of smoke smell, please forgive us, look forward to serving you again.Motel Surreal

10/10 Excellent

dennis

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was great and quiet. Walking distance to a lot of food places. Grocery store is about 2 blocks away which is also convenient.
Stayed 1 night in Apr 2023
Response from 香奈爾客房部 on May 1, 2023
Thank you for your stay and affirmation, and look forward to having the opportunity to serve you again.Surreal Motel

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from 香奈爾客房部 on Jan 5, 2020
感謝您選擇入住本飯店，感謝您的支持和肯定，期待您再度蒞臨。 香奈爾新莊館客房部副理 郭僡淇敬上

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Very large bathroom was great! Location is ok; no sidewalks, but reasonable walking distance to university and university train stop. This is a true "motel", where cars drive up a ramp and park next to their rooms. You will hear tires squealing throughout the day, and if you approach as a pedestrian you must enter the garage, and there is a faint whiff of car exhaust throughout. There is no lobby to speak of. So pretty bare-bones, but well priced!
Stayed 6 nights in Oct 2019
Response from claire on Nov 8, 2019
Thank you for chose our motel, thank you for your comment, we are looking forward to seeing you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2019
Response from Claire on Apr 18, 2019
感謝您入住本旅館，感謝您的支持和肯定，期待您再度蒞臨。

10/10 Excellent

Carman

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
整體來講很好，房間很大，早餐也好吃
Stayed 4 nights in Feb 2024
Response from 香奈爾客房部 on Feb 27, 2024
感謝您的入住與肯定，我們會繼續努力，創造一個讓所有旅客都滿意的住宿環境。

10/10 Excellent

??

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
不錯 交通方便 環境清潔優
Stayed 1 night in Feb 2024
Response from 香奈爾客房部 on Feb 27, 2024
感謝您的入住與肯定，我們會不斷努力，為所有旅客創造一個最滿意的住宿環境，期待能有機會再為您服務，祝您平安順心。香奈爾新莊館客房部經理郭僡淇敬上

10/10 Excellent

Takahito

Stayed 2 nights in Jan 2024
Response from 香奈爾客房部 on Feb 27, 2024
感謝您的入住與肯定，我們會不斷努力，為所有旅客創造一個最滿意的住宿環境，期待能有機會再為您服務，祝您平安順心。香奈爾新莊館客房部經理郭僡淇敬上

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
子杰
CP值很高
Stayed 2 nights in Dec 2023

10/10 Excellent

Pinchun

Stayed 1 night in Nov 2023

10/10 Excellent

bengü

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Sep 2023
Response from 香奈爾客房部 on Oct 3, 2023
感謝您的訂房與肯定，我們會繼續努力，不斷提升所有服務品質，期待能有機會再為您服務，謝謝您。香奈爾新莊館客房部經理郭僡淇敬上

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from 香奈爾客房部 on Jul 24, 2023
感謝您的訂房與肯定，我們會持續努力，不斷提升各項品質，以滿足所有旅客的需求，期待能有機會在為您服務，祝福您順心平安。香奈爾新莊館客房部經理郭僡淇敬上

10/10 Excellent

Chih fang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from 香奈爾客房部 on Jul 24, 2023
感謝您的訂房與肯定，我們會持續努力，不斷提升各項品質，以滿足所有旅客的需求，期待能有機會在為您服務，祝福您順心平安。香奈爾新莊館客房部經理郭僡淇敬上

10/10 Excellent

CHUNG MING

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from 香奈爾客房部 on Jun 6, 2023
萬分感謝您的入住與肯定，我們會不斷努力，為所有的旅客提供更優質的服務與品質，期待能有機會再為您服務。香奈爾新莊館客房部經理郭僡淇敬上

10/10 Excellent

Su Chak

Traveled with partner
Liked: Property conditions & facilities
늦은체크인
Stayed 1 night in Apr 2023
Response from 香奈爾客房部 on Apr 30, 2023
Thank you for your stay. Our check-in time has been stated on the website. Our check-in time is earlier than other motels. We hope you can understand and thank you for coming.Surreal Motel

10/10 Excellent

CHIA CHUN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD
Stayed 1 night in Mar 2023
Response from 香奈爾客房部 on Apr 9, 2023
感謝您的訂房與肯定，我們會持續努力，不斷提升服務品質，為您提供一個更完美的住宿環境，期待能有機會再為您服務，祝您一切順心。香奈爾新莊館客房部經理郭僡淇敬上

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
噴了很多消臭香精還是會有煙味，房間有電流聲
房間整潔，整體環境良好，停車也方便。入門時房間有大量使用消臭香精，牀頭燈有其中一個會閃。不過中央空調系統不能維持温度，而且半夜會有煙味。房間內電子開關持續有高頻聲音（敏感者會聽到）。
Stayed 1 night in Mar 2023
Response from 香奈爾客房部 on Mar 25, 2023
感謝您的訂房與留言，您所提出的問題，我們會一一研討改善，我們在整理客房時所使用的不是香精，而是有殺菌功能的精油薰香，因為房間剛整理好，所以精油味道較重，請您多包涵，再次感謝您的訂房。香奈爾客房部經理郭僡淇敬上

10/10 Excellent

Fiona

Stayed 1 night in Mar 2023
Response from 香奈爾客房部 on Mar 6, 2023
感謝您的訂房與肯定，我們會持續努力，不斷提升服務品質，為您提供一個更完美的住宿環境，期待能有機會再為您服務，祝您新春愉快!萬事大吉!香奈爾新莊館客房部經理郭僡淇敬上

10/10 Excellent

MingYou

Stayed 1 night in Feb 2023
Response from 香奈爾客房部 on Mar 6, 2023
萬分感謝您的蒞臨與肯定，我們會持續努力，為所有旅客提供一個最優質的住宿環境，期待能有機會再為您提供服務，敬祝您一切順心平安。香奈爾新莊館客房部經理郭僡淇敬上

10/10 Excellent

CHENG-YUAN

Stayed 1 night in Feb 2023
Response from 香奈爾客房部 on Mar 6, 2023
萬分感謝您的蒞臨與肯定，我們會持續努力，為所有旅客提供一個最優質的住宿環境，期待能有機會再為您提供服務，敬祝您一切順心平安。香奈爾新莊館客房部經理郭僡淇敬上

10/10 Excellent

YI-SHAN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
還沒過年前幾個月就訂房了，沒想到服務這麼好～對於有小孩子的家庭非常棒，空間大床也很大超實用超棒的，期待下次再次入住。
Stayed 2 nights in Jan 2023
Response from 香奈爾客房部 on Jan 27, 2023
感謝您的訂房與肯定，我們會持續努力，不斷提升服務品質，為您提供一個更完美的住宿環境，期待能有機會再為您服務，祝您新春愉快!萬事大吉!香奈爾新莊館客房部經理郭僡淇敬上

10/10 Excellent

YaJo

Stayed 1 night in Jan 2023
Response from 香奈爾客房部 on Jan 18, 2023
感謝您的蒞臨，感謝您對我們的支持與肯定，我們會持續努力，提供給您更優質的服務，再次感謝您的蒞臨，敬祝您新春愉快!萬事大吉!香奈爾新莊館客房部經理郭僡淇敬上

10/10 Excellent

KAI JHIH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from 香奈爾客房部 on Jan 18, 2023
感謝您的蒞臨，感謝您對我們的支持與肯定，我們會持續努力，提供給您更優質的服務，再次感謝您的蒞臨，敬祝您新春愉快!萬事大吉!香奈爾新莊館客房部經理郭僡淇敬上

10/10 Excellent

TZU

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from 香奈爾客房部 on Jan 18, 2023
感謝您的蒞臨，感謝您對我們的支持與肯定，我們會持續努力，提供給您更優質的服務，再次感謝您的蒞臨，敬祝您新春愉快!萬事大吉!香奈爾新莊館客房部經理郭僡淇敬上

10/10 Excellent

LAN-HUA

Stayed 1 night in Dec 2022
Response from 香奈爾客房部 on Jan 18, 2023
感謝您的蒞臨，感謝您對我們的支持與肯定，我們會持續努力，提供給您更優質的服務，再次感謝您的蒞臨，敬祝您新春愉快!萬事大吉!香奈爾新莊館客房部經理郭僡淇敬上

10/10 Excellent

Hung YU

Stayed 1 night in Nov 2022
Response from 香奈爾客房部 on Dec 11, 2022
感謝您的訂房與肯定，我們會持續努力，不斷提升服務品質，為您提供一個最優質的住宿環境，再次期待您的蒞臨。香奈爾新莊館客房部經理郭僡淇敬上

10/10 Excellent

Lo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from 香奈爾客房部 on Nov 14, 2022
感謝您的的入住與肯定，我們會不斷努力，提升所有的服務品質，給您一個更優質的住宿環境，期待能有機會在為您服務。香奈爾新莊館客房部經理郭僡淇敬上

8/10 Good

SHU CHEN

Business traveler
Liked: Staff & service, room comfort
Disliked: Cleanliness
藍色絨面沙發該汰換
客房內的沙發不知是未清潔確實？還是沙發已年久而造成絨面一塊一塊不同色調的污漬，感覺很害害。
Stayed 1 night in Sep 2022
Response from 香奈爾客房部 on Oct 3, 2022
萬分感謝您的訂房與入住，沙發的顏色是因為絨布些微脫毛而色差，我們已安排處理，請您多加見諒，再次感謝您的訂房，敬祝健康平安。香奈爾新莊館客房部經理郭僡淇敬上

10/10 Excellent

HuiJu

Stayed 1 night in Aug 2022
Response from 香奈爾客房部 on Sep 4, 2022
感謝您的入住與留言，感謝您對我們的肯定，我們會繼續努力，持續為您提供一個最舒適完善的服務，敬祝平安健康。 香奈爾新莊館客房部經理郭僡淇敬上

10/10 Excellent

CHAO-JIE

Stayed 1 night in Aug 2022
Response from 香奈爾客房部 on Aug 16, 2022
感謝您的入住與留言，感謝您對我們的肯定，我們會繼續努力，持續為您提供一個最舒適完善的服務，敬祝平安健康。 香奈爾新莊館客房部經理郭僡淇敬上

8/10 Good

Yi chang

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2022
Response from 香奈爾客房部 on Jul 8, 2022
感謝您的入住與留言，感謝您對我們的肯定，我們會繼續努力，持續為您提供一個最舒適完善的服務，敬祝平安健康。 香奈爾新莊館客房部經理郭僡淇敬上

8/10 Good

CHANGHSIUNG

Stayed 1 night in Jun 2022
Response from 香奈爾客房部 on Jul 8, 2022
感謝您的入住與留言，感謝您對我們的肯定，我們會繼續努力，持續為您提供一個最舒適完善的服務，敬祝平安健康。 香奈爾新莊館客房部經理郭僡淇敬上

8/10 Good

Chien hung

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
挺好
Stayed 1 night in May 2022
Response from 香奈爾客房部 on Jul 8, 2022
感謝您的入住與留言，感謝您對我們的肯定，我們會繼續努力，持續為您提供一個最舒適完善的服務，敬祝平安健康。 香奈爾新莊館客房部經理郭僡淇敬上

10/10 Excellent

Hsiu Te

Stayed 1 night in May 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from 香奈爾客房部 on Apr 28, 2022
感謝您的入住與留言，感謝您對我們的肯定，我們會繼續努力，持續為您提供一個最舒適完善的服務，敬祝平安健康。 香奈爾新莊館客房部經理郭僡淇敬上

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
含稅價 2,247NTD CP值高, 車道單線雙向要小心開
Stayed 1 night in Apr 2022
Response from 香奈兒客房部 on Apr 5, 2022
感謝您的蒞臨， 感謝您對我們的支持與肯定， 期待您再度光臨。 香奈爾新莊館客房部經理郭僡淇敬上

6/10 Okay

郁君

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
原本約18:00到住宿的地方，因為事情提早完成，提前一小時到，卻要求要加錢，才能進去。
Stayed 1 night in Mar 2022
Response from 香奈兒客房部 on Apr 5, 2022
感謝您的蒞臨與留言， 本館 網路訂房 的入住時間 是下午6點後， 若欲提前入住， 我們會依房況做安排， 服務不周之處， 請您多加包涵， 我們會再督導改進， 再次感謝您的蒞臨。 香奈兒新莊館客房部經理郭僡淇敬上

10/10 Excellent

Tienwei

Stayed 1 night in Mar 2022
Response from 香奈爾客房部 on Mar 14, 2022
感謝您的入住與支持，我們會不斷努力，為您提供更完善的住宿服務，期待您再度蒞臨，祝福您健康平安。 香奈爾新莊館客房部經理郭僡淇敬上

6/10 Okay

ngai yee

Stayed 1 night in Jan 2022
Response from 香奈爾客房部 on Mar 1, 2022
感謝您的入住與評語，我們會不斷努力，為您提供更完善的住宿服務，期待您再度蒞臨，祝福您健康平安。 香奈爾新莊館客房部經理郭僡淇敬上

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from 香奈爾客房部 on Feb 4, 2022
感謝您的入住與支持，我們會不斷努力，為您提供更完善的住宿服務，期待您再度蒞臨，祝福您健康平安。 香奈爾新莊館客房部經理郭僡淇敬上

8/10 Good

POSHEN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
泡湯房空間寬敞 隔音效果不太好，音響設備有點舊，會破音
Stayed 1 night in Dec 2021
Response from 香奈爾新莊館 on Feb 4, 2022
感謝您的入住與支持，我們會不斷努力，改善不足之處，為您提供更完善的住宿服務，期待您再度蒞臨，祝福您健康平安。 香奈爾新莊館客房部經理郭僡淇敬上

8/10 Good

I-SHENG

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from 香奈爾客房部 on Dec 27, 2021
感謝您的入住與支持，我們會不斷努力，為您提供更完善的住宿服務，期待您再度蒞臨，祝福您健康平安。 香奈爾新莊館客房部經理郭僡淇敬上

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from 香奈爾客房部 on Dec 2, 2021
感謝您的入住與支持，我們會不斷努力，為您提供更完善的住宿服務，期待您再度蒞臨，祝福您健康平安。 香奈爾新莊館客房部經理郭僡淇敬上

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from 香奈爾客房部 on Dec 2, 2021
感謝您的入住與支持，我們會不斷努力，為您提供更完善的住宿服務，期待您再度蒞臨，祝福您健康平安。 香奈爾新莊館客房部經理郭僡淇敬上

8/10 Good

Yin Fei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from 香奈爾客房部 on Nov 12, 2021
感謝您的入住與支持，我們會不斷努力，為您提供更完善的住宿服務，期待您再度蒞臨，祝福您健康平安。 香奈爾新莊館客房部經理郭僡淇敬上

10/10 Excellent

wen chin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great
Stayed 1 night in Oct 2021
Response from 香奈爾客房部 on Oct 22, 2021
感謝您的入住與支持，我們會不斷努力，為您提供更完善的住宿服務，期待您再度蒞臨，祝福您健康平安。 香奈爾新莊館客房部經理郭僡淇敬上

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from 香奈爾客房部 on Oct 22, 2021
感謝您的入住與支持，我們會不斷努力，為您提供更完善的住宿服務，期待您再度蒞臨，祝福您健康平安。 香奈爾新莊館客房部經理郭僡淇敬上

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
空調聲音太大聲 導致睡眠品質差 環境打掃不乾淨 有蟑螂
Stayed 1 night in Sep 2021
Response from 香奈爾客房部 on Oct 22, 2021
感謝您的入住與留言，您所提的問題，我們會嚴加督導客房清潔部門的改善，請您萬分見諒，祝福您健康平安。 香奈爾新莊館客房部經理郭僡淇敬上