10/10 Excellent
Lemuel
May 3, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was very easy even as a customer unable to speak Japanese. I showed my Expedia booking and passport and given keycards and a rules guideline. Locker room/bathrooms/showers accessed via the elevator to base floor (men). It is well maintained and organized. On my last day someone had carelessly damaged one of the shower head handles, but it was still working fine. Soap, shampoo, and conditioner are provided in each private shower. You are given sleeping clothes and indoor slippers. The locker room area is where you will be taking out/reorganizing your clothes and can get a bit congested at certain hours, but a bit of manners and consideration goes a long way.
The capsules are large and a good size for me (5ft8) and my brother (5ft11) had no complaints as well. Some guests were more considerate of others sleeping during the night, so your experience will vary depending on your peers that enjoy the stay with you during your time at 9h.
At the time I visited (checked out may 2nd), luggage delivery was not offered.
Very happy with my stay with helpful and patient staff.
Thank you for the hospitality!