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Aparthotel

Otonomus Tulum

4.5 star property
Luxury aparthotel with spa services and an outdoor pool

Choose dates to view prices

Otonomus Tulum provides amenities like a terrace and laundry facilities. Treat yourself to a massage or other spa services. Guests can connect to free in-room WiFi.
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Kitchen
  • Dryer
  • Washer
  • Spa
  • Pet friendly
The current price is ₩92,692
₩116,607 total
includes taxes & fees
Nov 14 - Nov 15

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Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Studio, Private Pool, Pool View

Studio, Private Pool, Pool View | 1 bedroom, individually decorated, free WiFi, bed sheets

Studio, Private Pool, Pool View

Highlights

Deck/patio
Separate dining area
Individually decorated
Private pool
Air conditioning
Kitchen
Refrigerator
Smart TV
Deck/patio
Separate dining area
Private pool
Individually decorated
Air conditioning
Washer/dryer
  • 47 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Comfort Apartment, 1 Bedroom, Private Pool, Pool View

Comfort Apartment, 1 Bedroom, Private Pool, Pool View | 1 bedroom, individually decorated, free WiFi, bed sheets

Comfort Apartment, 1 Bedroom, Private Pool, Pool View

Highlights

Deck/patio
Separate dining area
Individually decorated
Private pool
Air conditioning
Kitchen
Refrigerator
Smart TV
Deck/patio
Separate dining area
Private pool
Individually decorated
Air conditioning
Washer/dryer
  • 66 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Deluxe Apartment, 2 Bedrooms, Private Pool, Pool View

Deluxe Apartment, 2 Bedrooms, Private Pool, Pool View | 1 bedroom, individually decorated, free WiFi, bed sheets

Deluxe Apartment, 2 Bedrooms, Private Pool, Pool View

Highlights

Deck/patio
Separate dining area
Individually decorated
Private pool
Air conditioning
Kitchen
Refrigerator
Smart TV
Deck/patio
Separate dining area
Private pool
Individually decorated
Air conditioning
Washer/dryer
  • 89 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Comfort Studio, Balcony

1 bedroom, individually decorated, free WiFi, bed sheets

Comfort Studio, Balcony

Highlights

Deck/patio
Separate dining area
Individually decorated
Private pool
Air conditioning
Kitchen
Refrigerator
Smart TV
Deck/patio
Separate dining area
Private pool
Individually decorated
Air conditioning
Washer/dryer
  • 47 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Comfort Apartment, 1 Bedroom, Balcony

Comfort Apartment, 1 Bedroom, Balcony | 1 bedroom, individually decorated, free WiFi, bed sheets

Comfort Apartment, 1 Bedroom, Balcony

10.0 out of 10
Exceptional
(1 review)

Highlights

Deck/patio
Separate dining area
Individually decorated
Private pool
Air conditioning
Kitchen
Refrigerator
Smart TV
Deck/patio
Separate dining area
Private pool
Individually decorated
Air conditioning
Washer/dryer
  • 65 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Deluxe Apartment, 2 Bedrooms, Balcony, Pool View

Deluxe Apartment, 2 Bedrooms, Balcony, Pool View | 1 bedroom, individually decorated, free WiFi, bed sheets

Deluxe Apartment, 2 Bedrooms, Balcony, Pool View

Highlights

Deck/patio
Separate dining area
Individually decorated
Private pool
Air conditioning
Kitchen
Refrigerator
Smart TV
Deck/patio
Separate dining area
Private pool
Individually decorated
Air conditioning
Washer/dryer
  • 89 sq m
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Deluxe Studio, Valley View

1 bedroom, individually decorated, free WiFi, bed sheets

Deluxe Studio, Valley View

Highlights

Deck/patio
Separate dining area
Individually decorated
Private pool
Air conditioning
Kitchen
Refrigerator
Smart TV
Deck/patio
Separate dining area
Private pool
Individually decorated
Air conditioning
Washer/dryer
  • 46 sq m
  • Valley view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Studio, Private Pool, Sea View

1 bedroom, individually decorated, free WiFi, bed sheets

Deluxe Studio, Private Pool, Sea View

Highlights

Deck/patio
Separate dining area
Individually decorated
Private pool
Air conditioning
Kitchen
Refrigerator
Smart TV
Deck/patio
Separate dining area
Private pool
Individually decorated
Air conditioning
Washer/dryer
  • 47 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Apartment, 1 Bedroom, Private Pool, Valley View

1 bedroom, individually decorated, free WiFi, bed sheets

Deluxe Apartment, 1 Bedroom, Private Pool, Valley View

Highlights

Deck/patio
Separate dining area
Individually decorated
Private pool
Air conditioning
Kitchen
Refrigerator
Smart TV
Deck/patio
Separate dining area
Private pool
Individually decorated
Air conditioning
Washer/dryer
  • 66 sq m
  • 1 bedroom
  • Valley view
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Deluxe Apartment, 1 Bedroom, Private Pool, Sea View

1 bedroom, individually decorated, free WiFi, bed sheets

Deluxe Apartment, 1 Bedroom, Private Pool, Sea View

10.0 out of 10
Exceptional
(1 review)

Highlights

Deck/patio
Separate dining area
Individually decorated
Private pool
Air conditioning
Kitchen
Refrigerator
Smart TV
Deck/patio
Separate dining area
Private pool
Individually decorated
Air conditioning
Washer/dryer
  • 66 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Deluxe Apartment, 2 Bedrooms, Private Pool, Valley View

Deluxe Apartment, 2 Bedrooms, Private Pool, Valley View | 1 bedroom, individually decorated, free WiFi, bed sheets

Deluxe Apartment, 2 Bedrooms, Private Pool, Valley View

Highlights

Deck/patio
Separate dining area
Individually decorated
Private pool
Air conditioning
Kitchen
Refrigerator
Smart TV
Deck/patio
Separate dining area
Private pool
Individually decorated
Air conditioning
Washer/dryer
  • 89 sq m
  • Valley view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Deluxe Apartment, 2 Bedrooms, Private Pool, Sea View

1 bedroom, individually decorated, free WiFi, bed sheets

Deluxe Apartment, 2 Bedrooms, Private Pool, Sea View

Highlights

Deck/patio
Separate dining area
Individually decorated
Private pool
Air conditioning
Kitchen
Refrigerator
Smart TV
Deck/patio
Separate dining area
Private pool
Individually decorated
Air conditioning
Washer/dryer
  • 89 sq m
  • 2 bedrooms
  • Sea view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Exclusive Apartment, 1 King Bed, Private Pool

Exclusive Apartment, 1 King Bed, Private Pool | 1 bedroom, individually decorated, free WiFi, bed sheets

Exclusive Apartment, 1 King Bed, Private Pool

Highlights

Deck/patio
Separate dining area
Individually decorated
Air conditioning
Kitchen
Refrigerator
Smart TV
Washer/dryer
Deck/patio
Separate dining area
Individually decorated
Air conditioning
Washer/dryer
Private bathroom
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Map
Calle 71 sur mz 699 L1 004, Tulum, QROO, 77765

What's nearby

  • Tulum Beach - 9 min walk - 0.8 km
  • Ven a la Luz Sculpture - 6 min drive - 2.5 km
  • Las Palmas Public Beach - 12 min drive - 5.3 km
  • Playa Paraiso - 14 min drive - 6.1 km
  • Tulum Mayan Ruins - 20 min drive - 7.5 km

Getting around

  • Tulum Intl. Airport (TQO) - 47 min drive

Restaurants

  • ‪Kin Toh - ‬4 min drive
  • ‪Maya Tulum - ‬11 min walk
  • ‪La Eufemia - ‬11 min walk
  • ‪Mirador by Azulik - ‬4 min drive
  • ‪Zamas Restaurant + Bar - ‬16 min walk

About this property

Otonomus Tulum

Luxury aparthotel with spa services and an outdoor pool
Along with an outdoor pool, this smoke-free aparthotel has spa services and concierge services. WiFi in public areas is free. Additionally, laundry facilities and tour/ticket assistance are onsite. Each apartment boasts a tablet computer and offers free WiFi and a kitchen. For a bit of entertainment, a Smart TV comes with digital channels, and guests can also appreciate conveniences like a washer/dryer and a dining area. Housekeeping is available on request.
Otonomus Tulum offers 48 air-conditioned accommodations with tablet computers and washers/dryers. These individually decorated accommodations include kitchen islands. Accommodations at this 4.5-star aparthotel have kitchens with refrigerators, stovetops, separate dining areas, and cookware/dishes/utensils. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). 55-inch Smart televisions come with digital channels. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the aparthotel include an outdoor pool.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Similar properties

2 outdoor pools, open 9:00 AM to 9:00 PM, pool umbrellas, sun loungers

Wyndham Tulum

  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
9.2 out of 10, Wonderful, 88 reviews
The price is ₩111,610
₩139,467 total
includes taxes & fees
Nov 12 - Nov 13
Wyndham Tulum

Property amenities

Pool/Spa

  • In-room massages
  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Wheelchair-accessible parking and van parking available

Kitchen

  • Cookware, dishware, and utensils
  • Freezer
  • Kitchen island
  • Refrigerator
  • Stovetop

Bedrooms

  • Bedroom
  • Bedsheets provided

Bathroom

  • 1 bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Separate dining area

Entertainment

  • 55-inch smart TV with digital channels
  • Tablet computer

Outdoor areas

  • Deck/patio
  • Terrace

Laundry

  • Laundry facilities
  • Washer/dryer

Comfort

  • Air conditioning

Pets

  • Pet friendly
  • Welcoming dogs only
  • Fee: USD 100 per pet per stay
  • Service animals exempt from fees
  • One-time cleaning fee: USD 50

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking
  • Smoking not allowed

Services and conveniences

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Guidebooks
  • Housekeeping (on request)
  • Limited-hour front desk
  • Meal delivery service
  • Tour and ticket assistance

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 48 units
  • Bed sheets changed on request
  • Housekeeping (on request)
  • Individual decor
  • Towels (changed on request)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 10:00 AM - 6:00 PM
Guests planning to arrive outside of normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and an access code; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Access code, front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 100 per pet (varies based on length of stay), plus a one-time cleaning fee of USD 50
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 50 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 100 per pet (varies based on length of stay) plus USD 50 one-time cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Otonomus Tulum Tulum
Otonomus Tulum Aparthotel
Otonomus Tulum Aparthotel Tulum

Frequently asked questions

Does Otonomus Tulum have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–10:00 PM.

How much does it cost to stay at Otonomus Tulum?

As of Nov 8, 2025, prices found for a 1-night stay for 2 adults at Otonomus Tulum on Nov 14, 2025 start from ₩92,692, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Otonomus Tulum pet-friendly?

Yes, dogs are allowed at this property. There's a fee of USD 100 per pet, per stay. A cleaning fee of USD 50 also applies. Service animals are exempt from fees.

How much is parking at Otonomus Tulum?

There is free parking nearby.

What time is check-in at Otonomus Tulum?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM.

What time is check-out at Otonomus Tulum?

Check-out is at 11:00 AM.

Where is Otonomus Tulum located?

Situated in Tulum, this luxury aparthotel is within 1 mi (2 km) of Tulum Beach and SFER IK. Jaguar Park and Tulum National Park are also within 2 mi (3 km).

Have a question?

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Otonomus Tulum Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 100 out of 158 reviews
Rating 8 - Good. 31 out of 158 reviews
Rating 6 - Okay. 12 out of 158 reviews
Rating 4 - Poor. 5 out of 158 reviews
Rating 2 - Terrible. 10 out of 158 reviews

9.2/10

Cleanliness

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Fawzi

Liked: Cleanliness, amenities, property conditions & facilities, communication
Wonderful service, very comfortable stay, and a great experience with the technology.
Stayed 1 night in Nov 2025

10/10 Excellent

Joseph

Liked: Cleanliness, amenities, property conditions & facilities, communication
Amazing place , clean rooms and spacious amazing pool . Amazing staff also 5 min from the beach . Strongly recommended
Stayed 1 night in Oct 2025

10/10 Excellent

Lamar

Liked: Cleanliness, property conditions & facilities, communication
Very nice would stay again!
Stayed 2 nights in Jul 2025

8/10 Good

Diana

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms and staff was very helpful however the room did not have microwave nor a safe.
Stayed 4 nights in Oct 2025

10/10 Excellent

Diana

Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful property, service was excellent. Definitely would book again. The only downside is that Tulum is going through a lot of change and There is just a lot of construction going around.
Stayed 4 nights in Aug 2025

10/10 Excellent

Shenika

Liked: Cleanliness, amenities, property conditions & facilities, communication
This hotel is beautiful, very modern and spacious. I loved having my own pool area. The concierge was very attentive. The only issue is there isnt much near the hotel. So its necessary to have transportation to get around.
Stayed 4 nights in Sep 2025

10/10 Excellent

Charlene

Liked: Cleanliness, amenities, property conditions & facilities
Amazing stay! Thank you!!
Stayed 7 nights in May 2025

6/10 Okay

Jerann

Liked: Property conditions & facilities
Disliked: Amenities, communication
The location was nice. The power went out twice & nobody had an answer for what was going on all night. Once everything was fixed it was nice
Stayed 4 nights in Aug 2025

6/10 Okay

Leigh

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
There was nothing provided as far as hotel accessories go, for an extra towel you had to pay. There is nothing in walking distance and you need transportation any where you go. Staff was receptive but amenities suck.
Stayed 6 nights in Sep 2025

10/10 Excellent

EDYE

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice clean environment better than 5 stars hotels in my opinion if you ever need help, they are just a phone call away or there is always someone on the front desk… the pool in the main floor is very clean and Jacuzzi’s on the roof as well. I would consider on staying with them again soon.
Stayed 3 nights in Jul 2025

10/10 Excellent

Rosita

Liked: Cleanliness, property conditions & facilities, communication
Everything great , except you have to get a taxi to take you to hotel because local bus don’t go in that area. It was $20 each way so it got expensive
Stayed 5 nights in Apr 2025

10/10 Excellent

Monica

Liked: Cleanliness, amenities, property conditions & facilities
I was in contact with the front desk through WhatsApp. Clean, modern, comfortable. Good price.
Stayed 3 nights in Jun 2025

8/10 Good

Adrian

Liked: Cleanliness, amenities, property conditions & facilities
Only thing i didn't like was lack of towels and no ice
Stayed 4 nights in Jun 2025

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities, communication
The property look amazing, super clean & fresh Location is perfect, with easy access and close to local attractions and restaurants The room was spotless, beautifully decorated and very comfortable Had the Studio with a private pool on the roof top, OMG the experience especially on the sunset I would definitely stay here again and highly recommend it to anyone looking for a great place to stay
Stayed 1 night in Apr 2025

10/10 Excellent

Martina

Liked: Cleanliness, property conditions & facilities, communication
Lovely boutique property just about 7 minutes off the main road. The staff is warm, hands-on, and always ready to help with a smile ... you really feel taken care of here.

10/10 Excellent

julia

Liked: Cleanliness, amenities, property conditions & facilities, communication
This hotel is very modern and new. Our room was very spacious and comfortable. Balcony pool was great on a very hot and humid day. We were saddened by the properties perimeter as there was a lot of construction debris from what appears to have been thrown off the building during construction.
Stayed 2 nights in Apr 2025

2/10 Terrible

Jasween

Disliked: Amenities, communication
Construction noise every day 9:00-5:00 pm. Stoves & oven extremely slow. Beds were hard like a rock. Nothing on walking distance. Beach 30-45 minutes away however Expedia advised 5 minutes walk to beach. Extremely dangerous walking on roadways. No sidewalk to walk requires to walk on road with fast vehicles driving right by you. Very disappointing stay & everywhere requires extremely expensive taxis. Majority of the information is false on Expedia don’t believe anything.
Stayed 7 nights in Jul 2025

8/10 Good

Daniel

Liked: Cleanliness, amenities, property conditions & facilities, communication
Dionisio at the hotel was extremely helpful with the reservation and also recommending and booking beach club space for us. The rooms are new, well equipped (doesn't have hairdryers currently, FYI) and a good place. You will need a car to get into Tulum. Would recommend the place.
Stayed 1 night in Feb 2025

4/10 Poor

Edwin

Liked: Property conditions & facilities
Disliked: Cleanliness
The property was spacious and the private rooftop pool was nice. You could see the ocean from the rooftop. Staff was friendly. The beds and sofa futon were very uncomfortable. We had no hot or even warm water the entire week and water in the showers drained only after hours or sometimes a day.
Stayed 7 nights in Feb 2025

2/10 Terrible

israel

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Horrible I had a 7 night stay here and the first day while trying to check in there was no power I tried to give them the benefit of the doubt and believed them as they am told me a story about a festival in the city that made the power go out and there was no festival the front desk guy Kurt was horrible and useless. He avoided me when I tried to get a refund. Out of 7 nights I stayed 4 and every night and morning the powers would be out and through out the day. And when I asked for a refund back for 4 out of the 7 nights because we didn't get to sleep or anything they refused and argued until they finally agreed to give 50% back even though we left on the 3rd day they were so unprofessional and lacked everything in a good hotel they charge for towels even when they have no power I can go on and on about this hotel but trust when I say this do not book with this place and the owner tried to hide what he was saying by speaking Spanish and didn't know I understand everything he was saying so stay away from here.
Stayed 7 nights in Aug 2025

4/10 Poor

Shire

Liked: Cleanliness
Disliked: Communication

Ghost hotel

The hotel is situated so isolated that it almost feel unsafe. The reception is only staffed until 7pm and no amenities, services, food, minibar or anything. My room had a roof top pool, but it was not able to lock the door to the roof, and the door between the room next door (from the roof) was not locked either. Basically the room next door could walk freely into my room and vice versa. Not safe.
Stayed 2 nights in Mar 2025

10/10 Excellent

Jherus

Liked: Cleanliness, amenities, property conditions & facilities, communication
This aparthotel is absolutely beautiful! We stayed in a 1 bedroom with private rooftop pool and sea view and we were not disappointed. My children used our private pool and the property pool everyday. It was nice coming back to a place big enough for a family of four. We had a balcony to just sit and relax on which was separate from the beautiful rooftop balcony that had our private pool! It is a fairly new property, so it was extremely clean and well-kept. It was also nice to have the front desk responding to our needs so quickly. The 3 staff we encountered were all very nice and helpful. Just a heads up though — although it is not a far walk from the beach/hotel zone, there are no sidewalks to walk on the narrow road, making it a not-so-safe walk. We ended up taking a taxi everywhere, which quickly added up as they are quite expensive. All in all, we would definitely stay here again and have already recommended it to our friends!
Stayed 3 nights in Mar 2025

6/10 Okay

Emilio

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
A family of 5 spent a night at otonomus tulum t on july 4th 2025 thie place is mazing don't get me wrong nice pool, nice room with a lot space 1.5 bathroom, kitchen, washer a very nice hotel but we had a problem that was never solved they only left 2 towels for the whole family i requested more and he said they didn't leave extra ones, also request beach towels for the pool he said the same thing again, i requested a blanket for my son because there was only 2 hey said the same thing my son had to use pillow cases to cover himself up and also the remont control for the fan was missing i couldn't turn it on all that got me upset about it the problem here is that at night there is nobody in charge at the lobby but the secuity guard ( he was always nice and doesn't know waht to do he does what he is able to. He called several times to someone in charge about my needs nobody picked up the phone following day i see the person in charge for the day His name is Kurt i explained the situation he didn't say anything he stayed quite he didn't apologize. If you are planning on staying at Otonomus and arrive late you may experience the same situacion as we did after all it is a beautiful place i would recommend to call the property if you are nit getting at the time of the check in about basic needs!! For the hotel pay someone at night to give full service trying to save money having a security guard doing something that is not his task
Stayed 1 night in Jul 2025

10/10 Excellent

Anis

Liked: Cleanliness, amenities, property conditions & facilities, communication
I had an amazing experience at Otonomus Hotel Tulum. From the moment I arrived, the hospitality was outstanding, the staff were incredibly friendly, welcoming, and always ready to help with a smile. The room was spotless, comfortable, and beautifully maintained throughout my stay, making it feel like a real home away from home. The pool area was one of my favorite parts of the hotel, relaxing, clean, and perfect for unwinding after exploring Tulum. Overall, I truly enjoyed my time here and would definitely recommend Otonomus Tulum to anyone visiting the area. It’s the perfect mix of comfort, cleanliness, and warm hospitality.
Stayed 1 night in Nov 2025

10/10 Excellent

Kristelle

It was a short stay, but an amazing one! A great experience, and I’ll definitely return again.
Stayed 1 night in Oct 2025