VinWonders Phu Quoc Tours

The property is very confusing. Several hotels and rental apartments under the same address. No front desk for help. Several managers for all th rentals. Security Guards are a joke. Good for nothing. No help. Property is well located but very busy and noisy. Quality of bed and linens very poor. In my particular case I canceled the remaining nights and still waiting for refund. Couldn't sleep. Mattress to hard and dirty pillows. Managers tried to help but just the same but stuff.

From pick up at the airport to checking in was smooth. The staff are very friendly and eager to please. We wanted a place to ourselves and be left alone and that’s what we got. More information about the grounds and operating hours would help. I had to contact guest services a lot the first couple of days bc there’s not enough information. They’re quick to answer and meet our needs except for the last day during checkout. It could be bc of the internet connect wasn’t good that day and they seemed busy. Thank you for the great stay.