Find hotels near Wilderness at the Smokies, Sevierville from ₩75,137

"The room was clean and updated. The staff was friendly. The breakfast was typical hotel buffet "

"Unfortunately, our experience was significantly impacted by multiple service and room failures from the moment we arrived. 1. Registration Delay: At check-in, there was a system issue where my reservation displayed an incorrect card number, resulting in an approximately 30-minute delay. During this time, my family - including three young children (ages 5, 7, and 9) - had to wait outside in the car, which was highly inconvenient after travel. 2. Clogged Lavatory (Unusable Sink): The lavatory in our room was clogged and completely unusable. A maintenance staff member later confirmed that the issue was due to a faulty stopper, indicating a pre-existing maintenance problem. The alternative sink near the coffee machine was too tall for our youngest child to use safely, making the room effectively unsuitable for our family. I reported this issue to guest services and was assured that it would be addressed promptly. However, no one arrived for over 45 minutes, forcing me to remain in the room while the rest of my family went to the waterpark. This not only caused inconvenience but also disrupted our plans and took away from our family time together, which was a primary purpose of our trip. 3. Shower Issue: The following morning, we discovered that the showerhead was loose and the water flow was slow, further affecting the usability of the room. Overall, these issues reflect a failure to provide a functional and properly maintained room, along with delays in service response."

"It was ok"

"This is our third stay here. We love the family activities. "

"Check in was easy! Rooms were put together nicely. Pool area was well kept. Breakfast included a variety each and every day. Staff was super helpful if anything needed done! "

"Great place to stay. It has a lot to offer for kids. The condos are also an half mile away from Walmart. Very convenient to family fun activities."

"Clean rooms family friendly with tons to do"

"Key cards wouldn’t work. The lady when we arrived late in night she was very nice and she made an attempt at conversation and made me feel welcomed. The room was clean. Air conditioning worked decently. At checkout the other lady clearly had been there longer had caught an attitude and was clearly very angry and annoyed with the previous staff that helped me not being able to get the key to work. Which I did not like she did not make me comfortable there should have been no outburst from her. I’d rather have a staff member who couldn’t get my card working then one that thinks she can be hostile and get an attitude over another employee I was unimpressed with th senior staff "

"Friendly staff; comfortable room; and the breakfast was very good."