“I paid extra specifically for complimentary breakfast, yet upon check-in the staff claimed they had no record of it and kept me waiting for over 30 minutes while they sorted it out. Once they finally confirmed that I was correct, instead of apologizing they blamed the issue on me for booking through a third-party site, as if the mistake was somehow my fault. I have stayed in over 50 hotels, and I have never had a manager respond to a guest this way.
Then, at checkout, I was charged for...
“I paid extra specifically for complimentary breakfast, yet upon check-in the staff claimed they had no record of it and kept me waiting for over 30 minutes while they sorted it out. Once they finally confirmed that I was correct, instead of apologizing they blamed the issue on me for booking through a third-party site, as if the mistake was somehow my fault. I have stayed in over 50 hotels, and I have never had a manager respond to a guest this way.
Then, at checkout, I was charged for...
Hyun Mi