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"I submitted a complaint on Thursday regarding my stay on Wedn 13th May, no reply as yet. Stayed 3 times so far & had to be moved 3 times. 1st time wind blowing through the old window's. 2nd time no privacy curtain in bathroom, there was a rail for 1. Wedn took the biscuit though. Won't go into it until I receive a reply, suffice to say the room was VERY shabby. No TV & no heat."

"The room was freezing and the radiator couldn’t warm it up. The air conditioning only works from April to October so it was a bit of a letdown. I think this hotel might be confused about its location, perhaps thinking it’s in Manchester rather than the Costa del Sol. The check-in staff weren’t friendly or welcoming. It felt like an inconvenience to them that I was arriving late. The breakfast options were limited and mostly consisted of full English breakfasts. The coffee tasted watery and there were no fresh juices. Overall, the hotel is dated and needs a refresh. For example, the bed was bouncy and you could feel the springs."

"Great place and great value, clean, condo, everything you need really. Modern and enjoyable overnight stay. I was just che king out as breakfast was ending and they let me pay and select from whatever was left but it did the job. Thanks! "

"Swimming pools and sauna rooms are excellent. Room was very clean and spacious with all facilities available"

"Hotel is in the heart of Manchester city centre, a stones throw away from Manchester Piccadilly train station (with a direct link to Manchester Airport). Room itself is fine, but as usual with Malmaison hotels, it is rather dark."

"Stunning hotel and spa but I feel the rooms do let it down and don’t match at all. Breakfast was incredible but expensive. Sadly only got offered 50% off an upgrade when the hotel was empty. Glass table in room was very scratched and decor just boring if I’m honest. Bathroom - shower door didn’t go to the floor so made bathroom floor very wet and dangerous. Shower was okay and toiletries felt watered down. Staff were as helpful as they could have been. Allowed to drop bags off outside hotel but nearest NCP is £33 for 24 hours. Was very lucky to find a space on the road next to hotel but only 5 spaces. Card for the room stopped working twice also."

"Great location for the AO arena. Room was very clean and comfortable. Nice swimming pool and great public areas. Breakfast was very good, good coffee!!"

"As always, the clock tower is very clean, the staff is unbelievable and super helpful, the hotel is stunning, the breakfast is definitely the best I’ve had in the UK, and the location is very central. We actually walked from the Piccadilly train station to the hotel, no issues."

"Receptionist refused to hand over key cards to my 2 daughters even after i checked in online. Made the stay negative from the 1st minute they stepped into the hotel. When they say they treat everyone as an adult over the age of 15 is a lie. A 17 and 19 year old was not allowed to check in until I sent my photo ID in an email. Follow up messages to my daughters were about quality of sleep. Very poor due to substandard pillows."