Cancun, Quintana Roo hotel rooms at the Fiesta Americana Hotels & Resorts

"The staff and workers all were very pleasant. They all worked hard and put 100% effort to make the trip enjoyable. The one nightmare we had was with Palace Elite offices. Very pushy in trying to make you join their membership. They made a mistake with out billing which ended up overcharging our bill. We spend hours and hours of our vacation trying to clear up this bill and they still didnt take care of it. "

"Our stay at Seadust was disappointing and not as relaxing as we had hoped. The resort was very noisy, with constant banging sounds that made it hard to rest and enjoy our time. Shortly after arrival, we were approached by staff offering a discount and “VIP breakfast” in exchange for attending a 90-minute presentation for their Infinity Travel Club. We agreed based on the timeframe given, but it ended up taking half of our day. The sales team was very pushy, and once we declined, their attitude changed completely and felt rude and unwelcoming. The “VIP breakfast” did not feel VIP at all, the food was the same as the buffet, just served in a different location. Overall, the food quality throughout the resort was mediocre. We felt this experience was disrespectful of our time and it negatively affected our overall stay."

"Interior of the resort was quite beautiful. Exterior of the resort leaves quite a bit to be desired. The pool area is very condensed and crowded. You feel like you’re on top of the other guests at all times. We spent a lot of our vacation just waiting. Waiting on line for someone at the front desk, waiting in line for the buffet, waiting for service at the pool…just waiting. Pool chairs are nearly impossible to come by. Prepare to pay to rent a cabana if you want somewhere to sit down - or wake at 7:30 AM to save a pool chair. The resort really needs a better solution for the amount of chairs that are being “reserved” but sit empty all day. Restaurant reservations are very difficult at several restaurants in the resort particularly the steakhouse and Italian restaurant. Your best bet is to show up and see if anyone was a no-show and get a walk-in table. The best way to sum up this resort is simply ‘mid’. Not awful, not great. Mid-level quality, mid-level service mid-level amenities. It was a fair price for what we got, but I would not return, nor would I recommend. "

"Good"

"Most employees are very nice and friendly "

"For the price I paid it was so well done. The room was very clean n functionable, staff are so friendly and the location is close to other food amenities. For the price I paid we were able to get so much value: warm outdoor pool, breakfast, airport shuttle, room is very clean and spacious and friendly staff. 5 stars all the way"

"The resort is large, and the rooms are spacious. I loved knowing that, as a VIP Silver member through Expedia, I received several benefits. However, the resort is not very clean. The pool was dirty, and outside by the beach, you can’t really swim because of all the seaweed, which is only cleaned once a week. The restaurants are always full, and it was impossible to make a reservation. There was really no nighttime show; I expected a bit more. The buffet food, however, is excellent and offers a great variety."

"A time was had !!! "

"We spent six nights at this hotel, and I honestly do not have a single bad word to say about it. The hotel is amazing. Everything is exceptionally clean, and you can see that they are constantly maintaining and cleaning the property. The location is outstanding, right on one of the best parts of the beach. The staff were extremely kind, helpful, and attentive. Every time I asked for something, it was taken care of immediately. The food was also excellent, both in the restaurants and at the endless buffet. Overall, this is truly one of the best hotels I have ever stayed in."