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"I was staying there but it was not good. I made a reservation because I could have breakfast but when I arrived at Shilla Stay Mapo Hongdae. I felt something strange when I said I couldn’t have breakfast. I made a reservation at Severance Hospital because l am sick. Shilla Stay staff told me l shouldn’t smoke, so I was very happy, because I have got allergic to cigarettes. I expected no one to smoke. However, I moved to a room first night because of the smell of cigarettes there and l protected many times but the smell of cigarettes still lingered and my cough was everynight and I have never slept peacefully due to headaches and coughs. I asked for a headache pill because I didn’t have one, but they said they couldn’t give it to me. I had a hard time during the two weeks stay. I was encouraged to move only rooms when I complained to staffs. Suffering from cigarettes, I came back unprotected. Due to my health problems, l also got insurance during my stay at Shilla Stay Mapo Hongdae. They didn’t help cigarettes smell. I feel like l just wasted money and l have been living in a cigarettes hell. "

"Great concierge "

"Staff are warm and friendly"

"Great experience all around. "

"Amazing hotel and staff."

"Great amenities, clean room, nice neighborhood. The bathtub is just a little high for me, but it was manageable :) "

"Fait"

"We gave it a 4 star because it really did not have much food options for our own liking although there are lots of food, restaurants, groceries around. It is also far from the main attractions we prefer and the airport bus is across a big intersection so if you have luggages like us, will have to walk a little bit. We like the amenities and coin laundry. Staff are all helpful."

"Excellent stay! The room was spotless, and the housekeeping team did a fantastic job every day. The staff were incredibly friendly and helpful. Highly recommended!"