2/10 - 너무 별로예요
Richard 님, Thayer
단체 여행
2025년 8월 25일
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Reservation was for 2 days Aug 23-25th with a complinary late 1 pm check out. I arived at 2 pm to check in and my room was not ready. I was asked to either wait or come back in 1 hour. I waited. I was not very happy one bit to have to wait. Around 11 am the following day, one of the desk staff were asking if we were leaving or not. They should look at the reservation on the computer to see instead of bugging the customers.
The cleaning crew came by the next evening to give more towels when the ones we had were still okay.
The cleaning crew an older man and woman kept knocking on the door periodically and asking what our plans were, checking out or staying. Very ANNOYING.
The accessible walkin shower didn't even have a shower head. I had to use the wand. The reason I that room was so that it would be easier to bathe since I'm in a locked knee brace.
The room has a musty smell to it and the a/c unit needs work. It is Very NOISEY. The room next to me was noisey most the night. There was a lot of banging /sounding like kids jumping off the beds to the floor from above our room #111. George, the night manager was very friendly and assisted twice with the tv. Only had one remote to control the channels and not the tv. We could not watch anything without a different remote. There was a Quality Inn sign that came up on the TV and would not go away without the 2nd remote. Me staying looks very vaige.
There are a lot of issues and training to be done over.
Richard
2025년 8월에 2박 숙박함