โHad an amazing time at this place. Normally I donโt leave a review but this place was so amazing I had to. The host Paula was great she was so welcoming and helped a lot with our trip.
If we ever visit Napoli again I will be staying at this place and this place only!
Breakfast ๐๐๐๐๐
We had to leave earlier than their breakfast services but they prepared it earlier for us.
In addition, it was my girl friendโs birthday and they prepared a small birthday dessert with a candle for us....
โNos encantรณ nuestra habitaciรณn, limpia, amplia y muy bien decorada, ademรกs Sabrina y su ayudante Adriana son unas personas encantadoras, siempre dispuestas a ayudar en todo. El desayuno estuvo delicioso. Nos hubiese encantado podernos quedar mรกs tiempo. Definitivamente regresaremos. โ
โOttima posizione nel cuore di Napoli, stanze pulitissime e accoglienti. Personale disponibile e qualificato. Torneremo sicuramente. Un ringraziamento ad Isabel per la sua gentilezza โ
โI recently had the pleasure of staying at [Hotel Name], and I can honestly say it exceeded all of my expectations. From the moment I arrived, the service was impeccableโfriendly, professional, and genuinely welcoming. The front desk staff greeted me with a smile and had me checked in within minutes.
The room was spotless, spacious, and tastefully decorated with a perfect blend of modern comfort and cozy touches.โ
โThe hotel was great. In a central location, but quite in the room.
The breakfast was exceptional and the staff all so friendly and helpful.
The room was a good size for the 4 of us too.โ
"I am writing to formally express my disappointment regarding our recent stay.
Unfortunately, our experience was far from satisfactory due to multiple issues with the room, facilities, and customer service.
When we arrived at 3 PM, we were informed that our reserved room was not ready, and we were assigned a different room instead. However, the room had a completely different layout, was uncomfortably small, and did not meet our expectations.
Upon requesting a room change, we were required to pay an additional โฌ100 for reasons that were not clearly explained.
To make matters worse, the bathroom and shower in the new room had rust-colored water coming from the taps, which we only realized after my wife and child had already used it. As a result, they developed skin issues, which significantly impacted our trip.
When we reported the issue, we were told that we could only move to the originally reserved room. We had to change rooms late at night, and while we received a small cake with a note apologizing for the inconvenience, it did little to improve our overall experience.
Throughout this ordeal, the reception staff never offered a sincere apology, and despite being told that the hotel manager would contact us, we never received any communication during our three-day stay. "
