โNos encantรณ nuestra habitaciรณn, limpia, amplia y muy bien decorada, ademรกs Sabrina y su ayudante Adriana son unas personas encantadoras, siempre dispuestas a ayudar en todo. El desayuno estuvo delicioso. Nos hubiese encantado podernos quedar mรกs tiempo. Definitivamente regresaremos. โ
โI recently had the pleasure of staying at [Hotel Name], and I can honestly say it exceeded all of my expectations. From the moment I arrived, the service was impeccableโfriendly, professional, and genuinely welcoming. The front desk staff greeted me with a smile and had me checked in within minutes.
The room was spotless, spacious, and tastefully decorated with a perfect blend of modern comfort and cozy touches.โ
โSuch a great place! Luigi is always quick to respond and the room was amazing! Close to the Spanish Quarter and so many other things. Would definitely stay at again!โ
โThe hotel was great. In a central location, but quite in the room.
The breakfast was exceptional and the staff all so friendly and helpful.
The room was a good size for the 4 of us too.โ
โTilbragte en enkelt nat i Napoli pรฅ dette super centralt beliggende hotel.
Blev kontaktet inden ift hvornรฅr vi gerne ville tjekke ind samt mulighed for at efterlade vores bagage pรฅ stedet hvilket var en stor hjรฆlp for os da vores fly fรธrst havde afgang til aften.
Kan varmt anbefale dette sted til overnatning i Napoli. Tรฆt pรฅ havnen hvilket var super da vi ankom med fรฆrge fra Sorrento. โ
"I am writing to formally express my disappointment regarding our recent stay.
Unfortunately, our experience was far from satisfactory due to multiple issues with the room, facilities, and customer service.
When we arrived at 3 PM, we were informed that our reserved room was not ready, and we were assigned a different room instead. However, the room had a completely different layout, was uncomfortably small, and did not meet our expectations.
Upon requesting a room change, we were required to pay an additional โฌ100 for reasons that were not clearly explained.
To make matters worse, the bathroom and shower in the new room had rust-colored water coming from the taps, which we only realized after my wife and child had already used it. As a result, they developed skin issues, which significantly impacted our trip.
When we reported the issue, we were told that we could only move to the originally reserved room. We had to change rooms late at night, and while we received a small cake with a note apologizing for the inconvenience, it did little to improve our overall experience.
Throughout this ordeal, the reception staff never offered a sincere apology, and despite being told that the hotel manager would contact us, we never received any communication during our three-day stay. "
