โNos encantรณ nuestra habitaciรณn, limpia, amplia y muy bien decorada, ademรกs Sabrina y su ayudante Adriana son unas personas encantadoras, siempre dispuestas a ayudar en todo. El desayuno estuvo delicioso. Nos hubiese encantado podernos quedar mรกs tiempo. Definitivamente regresaremos. โ
โNicolo and Rosa could not do enough for us including suggesting good trips, areas and advice on transport. We had a great time there and the breakfasts were delicious. Thanks for making our stay memorable โ
โSuch a great place! Luigi is always quick to respond and the room was amazing! Close to the Spanish Quarter and so many other things. Would definitely stay at again!โ
โExcellent staff, The receptionist, I believe her name was Romina was very friendly and helpful. She gave me helpful tips of the area and contacted taxis for me when needed.
Clean modern style room with comfortable bed
Excellent location and very walkable, Metro was within close proximity; about a 1 minute walk
Felt safe and comfortable here as a female solo traveler
Highly recommendedโ
โSecond stay. Because we were familiar, it was easy to find. For first/timers, this may be a challenge due to poor signage. On Toledo, go to Big Green door, use the Call Directory on right side. The room was great. Clean, helpful staff, and would stay here again.โ
โThe location of the property is excellent given its proximity to the Port and transport hubs. We had a stunning view of the Port and Castle from our room. The staff were very friendly but professional at the same time and we felt vey well looked after - nothing was too much trouble for them. Breakfast was varied and always delivered on time. The room was well equipped, spacious and very clean with excellent air conditioning. Allan & Martinaโ
โVery clean, and welcoming, with a modern design, a spacious bathroom, and comfortable beds. Daily cleaning is a plus! The Suites are conveniently located within a safe building in the heart of Via Toledo. โ
โOttima posizione nel cuore di Napoli, stanze pulitissime e accoglienti. Personale disponibile e qualificato. Torneremo sicuramente. Un ringraziamento ad Isabel per la sua gentilezza โ
"I am writing to formally express my disappointment regarding our recent stay.
Unfortunately, our experience was far from satisfactory due to multiple issues with the room, facilities, and customer service.
When we arrived at 3 PM, we were informed that our reserved room was not ready, and we were assigned a different room instead. However, the room had a completely different layout, was uncomfortably small, and did not meet our expectations.
Upon requesting a room change, we were required to pay an additional โฌ100 for reasons that were not clearly explained.
To make matters worse, the bathroom and shower in the new room had rust-colored water coming from the taps, which we only realized after my wife and child had already used it. As a result, they developed skin issues, which significantly impacted our trip.
When we reported the issue, we were told that we could only move to the originally reserved room. We had to change rooms late at night, and while we received a small cake with a note apologizing for the inconvenience, it did little to improve our overall experience.
Throughout this ordeal, the reception staff never offered a sincere apology, and despite being told that the hotel manager would contact us, we never received any communication during our three-day stay. "
