Downtown Playa del Carmen Vacations from ₩522,658

This is my second time staying at this hotel, and there were many reasons that brought me back—one of them being the beautiful beach. The facilities are always very clean, and it’s clear they put great effort into keeping everything running smoothly. What truly stands out, though, is the staff. They are exceptional, especially Rafaella from the palapa, who always takes care of guests with a warm smile. I absolutely love this place and will definitely return again.

Great place to stay. Excellent staff!

Good location, family friendly, average food.

Great atmosphere, very friendly staff, and excellent food—I highly recommend it. The only minor complaint I have is that the nightclub is basically only open for one hour; that’s the only downside.

We had a great 4 night trip to Haven for my Birthday. We upgraded to the Serenity Club Ocean Front and this was so worth it! The views were beautiful and we liked the patio and hot tub. The added amenities and upgraded service for the Serenity Club was well worth it. Our Butler, Gaby, took care of all of our dinner and spa reservations, and left a special birthday surprise in our room. We really enjoyed the Vistas and Tahani restaurants for breakfast. We spent time at all 3 pools and each had a unique vibe. The only thing we weren’t impressed with was the wines on the inclusive menu and the food at Olios and Agua Benito. My husband ordered a steak off the upgraded menu and was underwhelmed. We did find that the bars did have premium liquors like Tito’s, Jack Daniels, and Jose Cuervo, you just have to ask for them by name. The staff were all fantastic and so accommodating. A note about Gluten Free options. I found that menus were all clearly marked and that the chefs would accommodate where they could. They also explained what features of the dish had gluten so you could make an informed decision to your own tolerance I.e cross contamination from fryers etc . Vistas made me a GF avocado toast that was excellent! Every single thing was sparkling clean!