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Amazing hotel, great location, beautiful architecture, well maintained, beautiful and spacious rooms. Breakfast was amazing, they have so many restaurants inside the hotel with amazing food, upscale atmosphere, we were very impressed . All my tours picked us up at the hotel. We had the greatest time and the JW Marquis Dubai. Definitely would choose it again when we go back.
Impeccable check in service. Excellent dinner and breakfast buffer. The staff are all excellent and go way beyond to ensure that you feel pampered and well taken care off. Beautiful 5-star property. I highly recommend. It was perfect.
5 star service! Staff went above and beyond to make sure our stay was to be remembered. This hotel has a nightclub and 19 restaurants a roof deck pool etc. This was probably the best location for Tourist who want to be near the Dubai Mall and the Burj Khalifa. Also its only 20 mins to the Marina where all the other hot spots are. I like this hotel because the Marina is overwhelming I wouldn’t want to be directly walkable to all the shops because I wanted to see the city. This was perfect and at night you can walk by a quiet canal with City views. This hotel has a grand view of the Burj Khalifa and all Dubai attractions. Pay a-little extra for a room with a view its worth every penny.
Great place to stay. It’s located near everything.
Zhiqiang
Stayed 1 night in May 2024
Response from Ekaterina Gey on May 15, 2024
Dear Zhiqiang,Thank you for your review.I am delighted to know that you had an enjoyable experience during the stay and truly appreciated convenient location of our hotel. We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
Dear Lisa,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
We really enjoyed our stay at this hotel. We loved the convenience in the business area, we visited a lot of the places that were close to where we stayed. The breakfast that was included with our stay was excellent, a great variety of food options, including gluten free, also everything was of good quality. The staff was always very helpful with getting transportation throughout the week. The room was cleaned every day and always had chocolate on our pillows at night.
Loredana
Stayed 7 nights in May 2024
Response from Ekaterina Gey on May 15, 2024
Dear Loredana,Thank you for sharing your review.I am delighted to know that your recent stay at our hotel was enjoyable, and you truly appreciated genuine hospitality extended by the team.We look forward to welcoming you back in not-too-distant future.Sincerely,Ekaterina GeyDirector of Quality
6/10 Okay
Jessica
Traveled with group
May 11, 2024
Disliked: Staff & service
This Marriott is close enough to some key sites in Dubai. However, it has the busiest and most chaotic lobby and driveway at all times of day. There are plenty of staff on hand to manage as best as they can, but it felt overwhelming. The hotel room was dated and not at the level of cleanliness I’d expect for a Marriott property. An easy update would be to put in different bedside tables and to update the lighting control. Additionally, at one point the hot water did not work in our room and the hairdryer inconsistently worked. Staff at the pool and French bakery were friendly, but got confused easily and moved slowly.
Jessica
Stayed 2 nights in May 2024
Response from Ekaterina Gey on May 13, 2024
Dear Jessica,Thank you for taking the time to share your feedback.It is disappointing to know that your experience was impacted by the physical condition of the room and appliances functionality. Please accept my sincere apologies for the inconvenience caused. I have also shared your concerns with the appropriate department heads, so that we can together work on improvements. Upholding our commitment to provide exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Dubai.Sincerely,Ekaterina GeyDirector of Quality
6/10 Okay
FARES
May 11, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
The condition of the room and the cleanness had deteriorated significantly. Sockets not working, cleaning not done properly , pillows overused, no coffee machine..etc.
I used to stay here a lot, most probably would look for alternatives for my next trip. At least until it is renewed
FARES
Stayed 4 nights in May 2024
Response from Ekaterina Gey on May 13, 2024
Dear FARES,Thank your continued loyalty and for sharing your feedback.I am sorry to know that your recent experience was not perfect, and the condition of the room did not meet your expectations. Please accept my sincere apologies for the discomfort caused. I have also shared your comments with our hotel leadership team, to be considered for future enhancements. I hope the above will not deter you from visiting us again as we look forward to having the opportunity to be of service to you in the future. Sincerely,Ekaterina GeyDirector of Quality
10/10 Excellent
Aws
May 9, 2024
Liked: Property conditions & facilities
Great place to stay
Aws
Stayed 2 nights in Apr 2024
Response from Ekaterina Gey on May 10, 2024
Dear Aws,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
Dear Elena,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
Room was modern clean and spacious. Staff and service was great. Food was excellent.
Stanley Chung Shing
Stayed 4 nights in Apr 2024
Response from Ekaterina Gey on May 10, 2024
Dear Stanley Chung,Thank you for taking the time to share your review.I am delighted to know that you had a great experience and truly enjoyed the comfort of your room, variety of dining options and hospitality of the team.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
Dear Agostinho,Thank you for your review.I am glad to know that overall, you had a pleasant experience during your recent stay with us. We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
Dear Jeilin,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
My husband and I had a wonderful stay at the JW Marriott Marquis Dubai. The room was exceptional and the staff was great. Many restaurants in hotel to choose from. I highly recommend. Can’t wait for our next trip back.
Kelly
Stayed 6 nights in Apr 2024
Response from Ekaterina Gey on Apr 29, 2024
Dear Kelly,Thank you for your review.I am delighted to know that you had an enjoyable experience during the stay and truly appreciated genuine hospitality of the team, as well as variety of dining options. We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
Dear Aiesha,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
Dear Jonathan L,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had a pleasant experience, overall.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
Dear Natasha,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
I loved it here. I will be back. I was exhausted, so i wish check-in was a little faster. Other than ghat, i had an amazing time. The pillows feel awesome.
Brittney
Stayed 1 night in Apr 2024
Response from Ekaterina Gey on Apr 26, 2024
Dear Brittney,Thank you for your review.I am delighted to know that you had a pleasant stay experience and truly appreciated the comfort of our pillows.We look forward to welcoming you back whenever your travel plans bring you again to Dubai.Sincerely,Ekaterina GeyDirector of Quality
10/10 Excellent
Faiza
Traveled with family
Apr 24, 2024
Had a lovely time at the JW Marriott. The room was always cleaned and staff were nice and friendly.
Faiza
Stayed 8 nights in Apr 2024
Response from Ekaterina Gey on Apr 26, 2024
Dear Faiza,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
Love my stay!
Beautiful hotel with friendly staff. The food at the restaurants was delicious! I can’t wait to return to Dubai, we will definitely stay at JW again.
telisa
Stayed 5 nights in Apr 2024
Response from Ekaterina Gey on Apr 29, 2024
Dear telisa,Thank you for sharing your review.I am delighted to know that you had a great experience and enjoyed dining at our restaurants, while the team ensured to accommodate all your requests and made you feel very welcome.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
2/10 Terrible
Eddie
Apr 22, 2024
Eddie
Stayed 2 nights in Apr 2024
Response from Ekaterina Gey on May 13, 2024
Dear Eddie,Thank you for sharing your review.I am sorry to know that your experience was below satisfactory, and we couldn’t meet your expectations on this occasion. Please accept my sincere apologies for any inconvenience caused. We hope you will give us another chance in the future, so that we can create a better impression and regain your trust. Sincerely,Ekaterina GeyDirector of Quality
Dear Vahe,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
I loved everything for my stay. Staff was very attentive and gave great service. Thanks to Mr M Ahmed from concierge and Gourav bellman. My birthday was great there.
Shayzan Monique
Stayed 4 nights in Apr 2024
Response from Ekaterina Gey on Apr 22, 2024
Dear Shayzan Monique,Thank you for taking the time to share your review.It was a pleasure to have you as our guest at the JW Marriott Marquis Hotel Dubai and I am happy to read from your comments that you very much enjoyed your stay.Thank you for recognizing Ahmed and Gourav for delivering exceptional service – they were truly delighted when I shared your positive feedback.We look forward to welcoming you back again soon.Sincerely,Ekaterina GeyDirector of Quality
Dear Jasjot,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
10/10 Excellent
zhongchen
Apr 20, 2024
zhongchen
Stayed 5 nights in Apr 2024
Response from Ekaterina Gey on May 13, 2024
Dear zhongchen,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
I love this hotel, there were lots of restaurant to choose from.
Demetria Mccootie
Stayed 5 nights in Apr 2024
Response from Ekaterina Gey on Apr 16, 2024
Dear Demetria Mccootie,Thank you for sharing your review.I am delighted to know that you had a great experience during your recent stay with us and truly enjoyed various dining options that we have at the hotel. We look forward to your soonest return.Sincerely,Ekaterina GeyDirector of Quality
Dear abdulatif,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
Great time here. All of the workers were professional! Highly recommend. Ps loved the free coffee they gave out in the lobby:)
Katrina Grace
Stayed 6 nights in Apr 2024
Response from Ekaterina Gey on Apr 15, 2024
Dear Katrina Grace,Thank you for your review.I am delighted to know that you had an enjoyable experience during the stay, while the team extended genuine hospitality.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
Dear Racquita,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
Dear himansu,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
Dear Valdo,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
The dining options are very good at the hotel. The staff is excellent, helpful, the room was very clean and we got all the help we needed.
It is close but not walkable from the main highlights. But there is a shuttle bus to the Mall and the Burj Kalifa.
Judit
Stayed 5 nights in Apr 2024
Response from Ekaterina Gey on Apr 11, 2024
Dear Judit,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
10/10 Excellent
Dwenzyl
Apr 10, 2024
Dwenzyl
Stayed 5 nights in Apr 2024
Response from Ekaterina Gey on May 1, 2024
Dear Dwenzyl,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
Dear Alonso,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
Everyone was so friendly. Spacious! Beautiful hotel.
Sharonda
Stayed 4 nights in Apr 2024
Response from Ekaterina Gey on Apr 11, 2024
Dear Sharonda,Thank you for your review.I am delighted to know that your recent stay at our hotel was enjoyable, and you truly appreciated genuine hospitality extended by the team. Our associates are passionate about creating memorable experiences for our guests and it is encouraging to read that we could impress you.We look forward to welcoming you back in not-too-distant future.Sincerely,Ekaterina GeyDirector of Quality
The staff and service were excellent. Our suite and the hotel facilities were impeccably clean throughout our entire stay and nothing was of too much hassle for the staff to help us with. The location itself is good in that is is relatively central in the city and close to other areas to eat but in the immediate area there are limited options outside of the hotel restaurants. Not a big deal by any means as getting a taxi is easy and the staff are always on hand to help but it is something to bear in mind. Overall though, I would absolutely recommend the JW Marriott Marquis as a great place to stay in Dubai.
Bradley Jordan
Stayed 7 nights in Mar 2024
Response from Ekaterina Gey on Apr 11, 2024
Dear Bradley Jordan,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay, while the team ensured to look well after you.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
10/10 Excellent
Berquelis
Apr 9, 2024
Berquelis
Stayed 5 nights in Apr 2024
Response from Ekaterina Gey on Apr 30, 2024
Dear Berquelis,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
6/10 Okay
Rayan
Apr 8, 2024
Liked: Property conditions & facilities
Disliked: Staff & service
I arrived very early and asked for an early check in as a Marriott Bonvoy Gold Elite member. I was told that I had to wait two hours which was fair. Then when the time arrived I went to check in they made me pay 170 dhs for esrly check in. This hotel is getting worse and worse. To avoid at all cost
Rayan
Stayed 1 night in Apr 2024
Response from Ekaterina Gey on Apr 11, 2024
Dear Rayan,Thank you for your feedback.I am truly sorry to know that your experience was not perfect on this occasion, and the way our Front Desk team handled your request for early check in did not meet your expectations. Please accept my sincere apologies for the frustration caused. I have also shared your comments with our Director of Front Office Operations, so that he can work with the team on improvements. We highly appreciate your loyalty as our valued Gold Elite member, and we hope you will choose to stay with us again in the future, so that we can create a different impression and regain your trust. Sincerely,Ekaterina GeyDirector of Quality
10/10 Excellent
Aileen
Apr 6, 2024
Liked: Property conditions & facilities
Aileen
Stayed 2 nights in Apr 2024
Response from Ekaterina Gey on Apr 8, 2024
Dear Aileen,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
10/10 Excellent
U
Mar 31, 2024
Liked: Property conditions & facilities
The service is excellent but property could use maintenance mostly washroom shower tiles mouldy and would be nice to have some renovated floors.
U
Stayed 1 night in Mar 2024
Response from Ekaterina Gey on Apr 1, 2024
Dear U,Thank you for your review.I am delighted to know that you had a pleasant experience, overall.Your constructive feedback on the maintenance level is surely noted, and I apologize for the inconvenience caused. I have also shared your comments with our Director of Engineering, so that he can consider it for future enhancements. We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
This was the best hotel experience ever. The staff was professional, helpful and attentive. No questions unanswered and every request delivered timely. The entire hotel was clean and managed well. I’d recommend this hotel to everyone that wants a pleasant experience.
LeRoy
Stayed 7 nights in Mar 2024
Response from Ekaterina Gey on Mar 29, 2024
Dear LeRoy,Thank you for your review.I am glad to know that you had a pleasant experience during the stay and the team could impress you by delivering exceptional service.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
6/10 Okay
Tanesha
Mar 24, 2024
Tanesha
Stayed 5 nights in Mar 2024
Response from Ekaterina Gey on Apr 15, 2024
Dear Tanesha,Thank you for your feedback.I am sorry to know that your experience was not entirely perfect, and we couldn’t fully meet your expectations on this occasion. Please accept my sincere apologies for any inconvenience caused. Upholding our commitment to provide exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Dubai.Sincerely,Ekaterina GeyDirector of Quality
Dear doris,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
Dear Pamala,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
10/10 Excellent
Amir Miar
Mar 18, 2024
Amir Miar
Stayed 4 nights in Mar 2024
Response from Ekaterina Gey on Apr 8, 2024
Dear Amir Miar,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
I absolutely loved my stay at the JW Marriott staff excellent service. Will definitely stay here again.
Valerie
Stayed 6 nights in Mar 2024
Response from Ekaterina Gey on Mar 19, 2024
Dear Valerie,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
Dear Roy,Thank you for your review.I am delighted to know that you had a great experience and truly appreciated genuine hospitality extended by the team.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality